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Portland Automotive Inc

131 Marlborough St | Portland, CT 06480

(860) 787-5633

Call Now: (860) 787-5633
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RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
97
Tools & Equipment (?)
92
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

At Portland Automotive, you get it all: honesty, quality, and incomparable customer service. They understand that car repairs can be stressful and strive to make the experience as convenient as possible with perks like loaner cars and shuttle services. They employ three technicians who have a combined 37 years of experience between them. A NAPA auto care center and AAA approved, Portland Automotive backs all of their work with a 24-month/24,000-mile warranty and is open on Saturdays.

Message from the Shop

Our Professionalism sets us apart from the rest. Visit us for all of your maintenance and repair needs. We are an ACDelco Repair Center and ASE Certified Shop, providing you with the highest quality service.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair

Amenities

Loaner Car Shuttle

Customer Reviews (19 reviews)

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  • Portland Automotive Inc
    J0E
    November 04, 2012

    Everyone that works there is nice and professional but they way overcharge for parts. The markup for parts has been ridiculous each time I've gone.

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  • Portland Automotive Inc
    Curtis - Verified Customer
    October 17, 2012

    Ben & Randy are courteous and professional. Thanks guys!

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  • Portland Automotive Inc
    Mary Kaye - Verified Customer
    October 16, 2012

    I went there for a front end alignment. They charged me 8.99 for a can of lube, which I felt should have been included in the alignment. I wouldn't recommend them.

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  • Portland Automotive Inc
    Theresa - Verified Customer
    October 13, 2012

    I have always been satisfied with services provided by Portland Automotive - Staff is extremely knowledgeable and helpful

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  • Portland Automotive Inc
    Len - Verified Customer
    October 11, 2012

    service seemed to be fair but still very expensive for work done.

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  • Portland Automotive Inc
    Deborah - Verified Customer
    October 06, 2012

    They are very friendly and knowledgeable. They are a little bit pricey.

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  • Portland Automotive Inc
    Alan - Verified Customer
    October 03, 2012

    I'd recommend them to any of my friends. They do quality work and I'd recommend them to anyone.

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  • Portland Automotive Inc
    Ron - Verified Customer
    September 29, 2012

    I called them because I needed a service and they brought me and had it done the same day.

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  • Portland Automotive Inc
    Bill - Verified Customer
    September 28, 2012

    They are where I bring my car and I will continue to do so. They have great service.

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  • Portland Automotive Inc
    Francis - Verified Customer
    September 18, 2012

    They are very good, they are very honest, and they are good to their word. The owner, Michael Turner, has never treated me wrong.

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  • Portland Automotive Inc
    Rita - Verified Customer
    September 18, 2012

    The are very accommodating. They do good work, and I have never had to bring a car back.

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  • Portland Automotive Inc
    Karen - Verified Customer
    September 13, 2012

    They backup their warrantees. They are truly honest with their prices. They are very honest.

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  • Portland Automotive Inc
    Dale - Verified Customer
    September 10, 2012

    I would refer them to my son.

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  • Portland Automotive Inc
    Rick - Verified Customer
    September 06, 2012

    They are consistent. I have been using them for years. They never pressure me into repairs.

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  • Portland Automotive Inc
    James - Verified Customer
    September 06, 2012

    They did a good job, and I have been going there for a long time. I would highly recommend them.

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  • Portland Automotive Inc
    Jack - Verified Customer
    September 05, 2012

    Always professional and courteous.

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  • Portland Automotive Inc
    May 12, 2010

    Awesome service thanks for the great service...
    A++

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  • Portland Automotive Inc
    February 11, 2010

    I have never had less than excellent service from Portland. They take the time to really inspect your vehicle and explain in full detail not only what needs to be done but why. They will answer your questions and make you feel totally secure in leaving your car with them. You just know you're getting the best service out there.

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  • Portland Automotive Inc
    February 11, 2010

    Great service! I take my vehicle their all the time for repairs. Pricing is reasonable and the service is dependable and trustworthy. It's hard to find honesty these days. I will not go anywhere else!

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Hours of Operation

Mon - Fri7:30am to 5:30pm
Sat8:00am to 1:00pm
SunCLOSED
Fast Facts
  1. Michael Turner, Owner
  2. Established 1992
  3. Online Reputation:
  4. 3 Technicians on Staff
  5. 37 Combined Years of Experience