I didn't have to wait at all to get my car inspected. The man who helped me was courteous, but also warm and funny.
Timely service, clear explanations, personable staff.
The guys are great and very much perfectionist when it comes to repairs.
Service is usually good, and fast. Employees are friendly. Pioneer has always been hand-down the best service for the money, but lately, prices seem to be going up.
Kerry, We appreciate your positive feedback! As to the prices, lately we have seen a big increase in aftermarket part failure. This is requiring us to go with an original manufacturer part on many applications (generally at a higher cost). The increase in cost also comes with a better: fit, form, function and reliability.
They did not fix may car correctly.
Unfortunately, the parking brake shoes we installed were defective. We warrantied these out to an upgraded shoe at no additional cost to the customer.
These men are honest and really care for their customers I only go there.
Courteous, knowledgeable, prompt service, reasonable cost.
They're fast and friendly.
I believe they are honest, have a genuine interest in what they do for each customer , and they do excellent work.
Great service, excellent mechanics.
They wanted to charge my husband $1000 to do brakes on an 83 Sonoma.
There was more included in this quote than just brakes. Axle seals were soaking the shoes in gear oil. The customer came in for a free brake check. Rear drum were stuck onto shoes/axle hub. It took 1/2 hour to remove them to diagnose the brake problem. Still did not charge for the brake check.
They've always been honest, up front and fair in all of my dealings.
They are great about communicating with us about work needed and they are honest in their dealings.
I think they are too expensive.
I agree that on some vehicle such as Mercedes an oil change can be expensive.
Our price for a synthetic oil change on this Mercedes was right on with repair pal pricing of 74-139. And well below the average maximum.
Honest people and quality work.
Communication exemplified and trustworthy!
I know Pioneer will take care of their customers.
They are quick with repairs and they stick to their estimates.
I had to bring my Tahoe in twice to get it fixed. I feel that I was WAY overcharged the second time because the tech could not or did not fix it yet I had to pay more labor than I would had the tech made sure the leak was fixed. The leak was from the washer fluid reservoir.
I don't think they were correct in reporting issues wrong with my car.
We love Pioneer Automotive! I know we can always trust their recommendations and their work!
Jason was extremely honest and reliable. I feel like he can be trusted. Unlike most I feel that he truly cares about helping people rather than only making a living.
Great communication of the staff and was able to walk in and be helped immediately.
The mechanics and the shop are extremely personable. They put effort into understanding my requirements and solving them quickly.