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Pierson Automotive

3456 S. Dixie Hwy, Franklin, OH 45005 Map & directions

Call Now: (513) 283-8092

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About Pierson Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability (?)
100
Tools & Equipment (?)
93
Customer Service (?)
98
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Pierson Automotive has been serving the local Middletown community since 1992. Our review of this RepairPal Certified shop revealed a team of experienced professionals who continually demonstrate a commitment to ASE Certification and ongoing training. They work hard to stay current by attending some of the best automotive training available on a regular basis. This commitment, coupled with the proper tools and some of the best computer diagnostic equipment available, help them to accurately diagnose and repair your modern vehicle. These repairs are backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Early Bird Dropoff Extended/Evening Hours Financing Heated Waiting Room
Parts/Accessories Rental Car Senior Discount Service Guarantee
Shuttle Warranty Accepted

Customer Reviews 21 verified reviews (22 total)

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Pierson Automotive
Verified Customer
March 13, 2014

We have always found service to be efficient, friendly, and fair.

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Pierson Automotive
Verified Customer
March 13, 2014

Everyone works hard to do a good job and to make sure things are done right.

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Pierson Automotive
Verified Customer
March 13, 2014

It was a bit pricey but other than that they do good work.

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Pierson Automotive
Verified Customer
March 13, 2014

I had to take it back twice for the same reason. I should not take it in twice. I am not really satisfied. Well, mostly they do an excellent job but this time maybe they didn't know the leak. It wasn't a big leak but it was a leak. Power-steering fluid leak is still there and I'm not satisfied. Usually they do an excellent job. I am just dissatisfied with this one.

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Pierson Automotive
Verified Customer
March 12, 2014

Pierson is my go-to automotive service partner. I will go no where else.

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Pierson Automotive
Verified Customer
March 12, 2014

The service team was very courteous and helpful. Shawn was a big help as was Opie in diagnosing the problem.

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Pierson Automotive
Verified Customer
March 12, 2014

I have known the service manager for about 40 years so I am well satisfied.

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Pierson Automotive
Verified Customer
March 12, 2014

As always I got excellent service, and they were honest on the repairs that I needed.

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Pierson Automotive
Verified Customer
March 11, 2014

I was satisfied when I called for the repair and I was satisfied when I picked up the car. I had good service. When I first called there I talked to Bob and he was very helpful and told me what to do and I did it. I took the car there, they told me how long it would take. When I got there the car was ready, I gave them the check, and everything went smoothly.

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Pierson Automotive
Verified Customer
March 11, 2014

They were excellent, very polite and quick.

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Pierson Automotive
Verified Customer
March 10, 2014

No appointment needed.

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Pierson Automotive
Verified Customer
March 10, 2014

Each and every time that I go to Pierson, I am treated very well. The work is performed in a timely manner and the staff is thorough.

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Pierson Automotive
Verified Customer
March 10, 2014

I like the service, I like the people I deal with, and I like their response. They handled a problem for me.

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Pierson Automotive
Verified Customer
March 06, 2014

Always provide efficient, honest, friendly service.

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Pierson Automotive
Verified Customer
February 27, 2014

Have always had good service there.

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Pierson Automotive
Verified Customer
February 25, 2014

Excellent Price & Quality.

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Pierson Automotive
Verified Customer
February 22, 2014

I have always found everyone at Pierson to be very friendly and courteous.

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Pierson Automotive
Verified Customer
February 21, 2014

DARREN THE SERVICE MGR. AND LARRY HIS ASS'T ARE ALWAYS EAGER TO PLEASE.

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Pierson Automotive
Verified Customer
February 18, 2014

They are completly trustworthy. Quick to diagnose promblems. Customer friendly.

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Pierson Automotive
Verified Customer
February 18, 2014

It was done the way they said, no surprises.

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Pierson Automotive
Verified Customer
February 12, 2014

The prices are high.

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Pierson Automotive
March 28, 2010

I was having intermittent issues with my vehicle and had it at two other local garages prior. After 3 weeks of going nowhere at the others the techs at Pierson resolved my grounding issue in a day and it only cost me an hour labor. I spent hundreds at the others without my problem being fixed. Kudos Pierson.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 1:00pm
Sun:CLOSED
Call Now:

(513) 283-8092

Auto Repair Experience

  1. Brenda Peirson, Owner
  2. Darren Heineman , Manager
  3. Established 1992
  4. 6 Auto Repair Mechanics on Staff
  5. 2 ASE Master Auto Technician