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Pfefferle Tire and Automotive

479 Nilles Rd, Fairfield, OH 45014 Map & directions

Call Now: (513) 275-4161

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About Pfefferle Tire and Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
100
Tools & Equipment (?)
92
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Pfefferle Tire and Automotive was established in 1994 by Steve Pfefferle. This shop is managed by Chris who is Steve's son. Steve has over 40 years of industry experience. We found them to have an extremely talented group of technicians with over 109 years of combined experience. All are ASE Certified, of whom 3 have their ASE Master Certification and lots of dealer experience. Put this great group of technicians together with the top of the line tools they have access to and you are sure to get timely and accurate repairs. It's no wonder they have some of the industries leading affiliations like AAA, ASE Blue Seal, BBB Accredited, and are a AC Delco Service Center. For your convenience they offer Shuttle service, Rental/Loaner Cars, Early Bird/After hours drop-off, free WiFi, Saturday business hours, and same day service on most repairs.

Message from the Shop

We are a full service auto service repair facility. We do everything including tires, oil changes, advanced engine and transmission diagnostics, brakes, steering and suspension, etc... We are an AAA Approved Auto Repair Facility, we are an ASE Blue Seal of Excellence shop, we are a member of the ASA (Automotive Service Association) and a BBB A+ Accredited Business.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Extended/Evening Hours
Financing Free Estimates Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Military Discount Open Saturday
Parts/Accessories Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Store Towing
Warranty Accepted Wireless Internet

Customer Reviews 28 verified reviews (29 total)

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Pfefferle Tire and Automotive
Verified Customer
August 20, 2014

Very helpful and nice staff

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:53

Chelsea,

Thank You, we will see you soon

Chad

Pfefferle Tire and Automotive
Verified Customer
August 20, 2014

Very good service.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:53

Thank You Dean

Chad

Pfefferle Tire and Automotive
Verified Customer
August 20, 2014

We totally trust them w/our vehicles and their service has always been excellent.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:54

Joanne,

We value the trust you give us

Thank You
Chad

Pfefferle Tire and Automotive
Verified Customer
August 19, 2014

Great service, not pushy, honest and provided options.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:46

Thank you Will

Chad

Pfefferle Tire and Automotive
Verified Customer
August 18, 2014

Nice people who care and very friendly.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:45

We treat our customers the same as we would a family member

Chad

Pfefferle Tire and Automotive
Verified Customer
August 16, 2014

Awesome staff. Told me everything they were doing to my car.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:45

An informed customer is a happy customer

Chad

Pfefferle Tire and Automotive
Verified Customer
August 14, 2014

Excellent customer service.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:44

Its only made possible by excellent customers like you.

Chad

Pfefferle Tire and Automotive
Verified Customer
August 13, 2014

Friendly and fast service.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:41

Thanks Lou

Chad

Pfefferle Tire and Automotive
Verified Customer
August 13, 2014

I was happy with the price and service.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:41

We are happy to to provide you with the services you need.

Chad

Pfefferle Tire and Automotive
Verified Customer
August 13, 2014

Fast and reliable work. Professional and courteous.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:43

We appreciate that Steve

Chad

Pfefferle Tire and Automotive
Verified Customer
August 12, 2014

Pfefferle consistently provides me with the highest quality care for my automobiles while always treating me honestly and with respect.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:40

Mark,

That is the service we strive toward everyday

Thank You

Chad

Pfefferle Tire and Automotive
Verified Customer
August 09, 2014

I like the service and have been going there for years. My wife recently bought tires at the Quick Lube, Waited for the tires to be delivered from the 400 Nilles Rd location they were mounted then she had to drive her car to the 400 Nilles Rd, location to get them balanced/alignment. Seems that it would have been easier (for her) to get the whole thing done at the Nilles Rd. location as she had to wait a little more to get that part done. Oh well I guess it didn't seem that efficient. Probably still go there in the future thought I would just let you know.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:34

Thanks for your feedback David unfortunately we do not have the capability to do alignments at the quick lube. They can mount and balance the tires there. In the future we will be happy to do the entire job at the 479 Nilles Rd Location.

Chad

Pfefferle Tire and Automotive
Verified Customer
August 09, 2014

QUICK SERVICE, NOT PRESSURED.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:39

We always try to advise you on needed repairs and let you decide what you want to do.

Thank You
Chad

Pfefferle Tire and Automotive
Verified Customer
August 09, 2014

Services is always friendly and efficient!!

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 28, 2014 08:39

Thank You Joan

Chad

Pfefferle Tire and Automotive
Verified Customer
August 08, 2014

You are extremely helpful, never too busy, always friendly and caring about your customer. I trust your business, your employees and the owners of Pfefferle Tire COMPLETELY.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 10:07

Thank You Mary it is a pleasure to serve you

Chad

Pfefferle Tire and Automotive
Verified Customer
August 05, 2014

I was treated fairly and I am woman who has known to be treated different, (like I am stupid) which I am not. The work was done right and I and my family were pleased. I will be back.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 10:06

Elizabeth,

A large percentage of our customers are women and we realize the importance of treating all of our customers with respect. We look forward to seeing you in the future.

Thank You
Chad

Pfefferle Tire and Automotive
Verified Customer
August 02, 2014

I was a bit put off once again by some of the attitude I was given. Then I have always purchased the higher grade oil and change, now they are charging extra for the tire rotation.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 10:00

Thank You for the business. We provide free tire rotations and balancing for our customers that purchase tires from us. I will be happy to help you on your next tire purchase.

Chad

Pfefferle Tire and Automotive
Verified Customer
August 01, 2014

Great service & friendly employees.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:53

Thanks Dave

Chad

Pfefferle Tire and Automotive
Verified Customer
July 29, 2014

we are very upset about several things but especially the last visit. We will never returning and tell everyone we know about the past events. We brought 2004 van in because of clicking noise. We were told we needed a new transmission to the tune of $3800.00!! We tried to get an explanation of how they came to that conclusion and Chad just told us that Roger is the transmission expert and he knows. They didn't drop the pan or take it apart just hooked up to computer. We were absolutely distraught over this news. We just spent $3000 in February on repairs and now this. Since the van drives ok and shifts ok, we took it to another reputable service station. They had two separate technicians look at it. We did not tell them Pfefferle's diagnosis. They said there was nothing wrong with the transmission!!!! The engine mounts were worn and the engine was flexing whole shifting into 3rd gear causing the clicking noise! Never again Pfefferele!

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 07:55

Hi Jeanine,

I apologize that the explanation I gave you was not clear. You had us inspect for a shifting issue between 2nd and 3rd gear and a clicking noise that you had experienced on your trip. We inspected your vehicle by taking it for a road test. On the road test, we were not able to duplicate your shifting issue but did hear the noise. We brought the van in and put it on a lift. We had one technician in the vehicle and our master transmission technician under the vehicle. Once the van was in the air, we put the van in third gear and could hear the clicking noise through a stethoscope, the noise was coming from inside the transmission. Without completely disassembling the transmission, we cannot verify exactly what had happened to the transmission. We did know two things which led to our diagnosis: the clicking noise was coming from inside the transmission and the transmission fluid dip stick was covered in clutch material, both items lead to an internal transmission failure. The proper repair is to either rebuild your current transmission or replace it with a re-manufactured unit or used one. Now, we never experienced the shift problem. This is the suggested repair, but you can drive the vehicle with the noise until it gets worse or fails. I hope this explanation clears things up. If not, please give me a call.

Chad Endress - 513-829-1900

Pfefferle Tire and Automotive
Verified Customer
July 28, 2014

All I had done was an oil change, but the service attendant was friendly and helpful.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:32

Thank you we always try to provide service with a smile

Chad

Pfefferle Tire and Automotive
Verified Customer
July 28, 2014

I've been going there for years. Their work is excellent. They are honest and they stand by their work. Their prices are fair. They are wonderful people as well.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:33

Thank you for the kind words that means a lot to us

Chad

Pfefferle Tire and Automotive
Verified Customer
July 26, 2014

Good service and fair prices.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:28

Thank you Robert

Chad

Pfefferle Tire and Automotive
Verified Customer
July 26, 2014

Quick and professional.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:29

We aim to please

Thank you,
Chad

Pfefferle Tire and Automotive
Verified Customer
July 23, 2014

The guts at the quick lube are great, very professional and do a great job

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:27

Our guys at the quick lube are well trained and great representatives of Pfefferle Tire

Chad

Pfefferle Tire and Automotive
Verified Customer
July 22, 2014

Fast and excellent service.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:23

Thank you Carl

Chad

Pfefferle Tire and Automotive
Verified Customer
July 22, 2014

Customer for many years, never a problem.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:24

Mike,

It is loyal customers like you that keep us in buisness

Thank you

Chad

Pfefferle Tire and Automotive
Verified Customer
July 21, 2014

They are always fair and honest. Outstanding service!

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:21

Thank you Jim

Pfefferle Tire and Automotive
Verified Customer
July 21, 2014

Fast and courteous employees.

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceAugust 27, 2014 09:23

We think our employees are the best in the buisness

Chad

Pfefferle Tire and Automotive
chefcurtispaul
September 08, 2014

I would never use another company as long as Pfefferle is available as an option to me. The service is impeccable, honest, friendly and no shenanigans are used. Everyone is professional and honest and I feel completely secure in entrusting my car to these professionals. My last visit was covered mostly by a warranty and they were honest to me and let me know that it was covered. There is no reason to go anywhere else. I take my care to the Fairfield location (just in case there are others).

Thank You,

Curtis Kutschenreuter

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Reply from Pfefferle Tire and Automotive -  pfefferletireandautoserviceSeptember 08, 2014 09:08

Curtis

It makes us feel great to hear such kind words. It just adds to the satisfaction we receive from our jobs.

Thank You

Chad

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Hours of Operation
Mon - Fri:8:00am to 5:30pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(513) 275-4161

Auto Repair Experience

  1. Steve Pfefferle, Owner
  2. Established 1994
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 109 Years of Car Repair Experience