Pfefferle Tire and Automotive

This shop is not RepairPal Certified. Learn more
479 Nilles Rd
Fairfield, OH 45014
CLOSED NOW
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8:00am to 5:30pm
CLOSED NOW
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8:00am to 5:30pm
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8:00am to 5:30pm
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8:00am to 5:30pm
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8:00am to 12:00pm
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8:00am to 5:30pm
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Closed
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8:00am to 5:30pm
(513) 829-1900

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Message from the Shop
Serving Fairfield, Hamilton, Oxford, West Chester and all of Butler County, Ohio! We are a full service auto service repair facility. We do everything including tires, oil changes, advanced engine and transmission diagnostics, brakes, steering and suspension, etc... We are an AAA Approved Auto Repair Facility, we are an ASE Blue Seal of Excellence shop, we are a member of the ASA (Automotive Service Association) and a BBB A+ Accredited Business.
Details

Auto Repair Experience

  • Steve Pfefferle, Owner
  • Established 1994
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 109 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

29 Reviews

Customer Reviews

Verified CustomerAugust 20, 2014

We totally trust them w/our vehicles and their service has always been excellent.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Joanne,

We value the trust you give us

Thank You
Chad

Verified CustomerAugust 20, 2014

Very good service.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Thank You Dean

Chad

Verified CustomerAugust 20, 2014

Very helpful and nice staff

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Chelsea,

Thank You, we will see you soon

Chad

Verified CustomerAugust 19, 2014

Great service, not pushy, honest and provided options.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Thank you Will

Chad

Verified CustomerAugust 18, 2014

Nice people who care and very friendly.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

We treat our customers the same as we would a family member

Chad

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Verified CustomerAugust 16, 2014

Awesome staff. Told me everything they were doing to my car.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

An informed customer is a happy customer

Chad

Verified CustomerAugust 14, 2014

Excellent customer service.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Its only made possible by excellent customers like you.

Chad

Verified CustomerAugust 13, 2014

Fast and reliable work. Professional and courteous.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

We appreciate that Steve

Chad

Verified CustomerAugust 13, 2014

I was happy with the price and service.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

We are happy to to provide you with the services you need.

Chad

Verified CustomerAugust 13, 2014

Friendly and fast service.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Thanks Lou

Chad

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Verified CustomerAugust 12, 2014

Pfefferle consistently provides me with the highest quality care for my automobiles while always treating me honestly and with respect.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Mark,

That is the service we strive toward everyday

Thank You

Chad

Verified CustomerAugust 09, 2014

Services is always friendly and efficient!!

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Thank You Joan

Chad

Verified CustomerAugust 09, 2014

QUICK SERVICE, NOT PRESSURED.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

We always try to advise you on needed repairs and let you decide what you want to do.

Thank You
Chad

Verified CustomerAugust 09, 2014

I like the service and have been going there for years. My wife recently bought tires at the Quick Lube, Waited for the tires to be delivered from the 400 Nilles Rd location they were mounted then she had to drive her car to the 400 Nilles Rd, location to get them balanced/alignment. Seems that it would have been easier (for her) to get the whole thing done at the Nilles Rd. location as she had to wait a little more to get that part done. Oh well I guess it didn't seem that efficient. Probably still go there in the future thought I would just let you know.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 28, 2014

Thanks for your feedback David unfortunately we do not have the capability to do alignments at the quick lube. They can mount and balance the tires there. In the future we will be happy to do the entire job at the 479 Nilles Rd Location.

Chad

Verified CustomerAugust 08, 2014

You are extremely helpful, never too busy, always friendly and caring about your customer. I trust your business, your employees and the owners of Pfefferle Tire COMPLETELY.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank You Mary it is a pleasure to serve you

Chad

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Verified CustomerAugust 05, 2014

I was treated fairly and I am woman who has known to be treated different, (like I am stupid) which I am not. The work was done right and I and my family were pleased. I will be back.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Elizabeth,

A large percentage of our customers are women and we realize the importance of treating all of our customers with respect. We look forward to seeing you in the future.

Thank You
Chad

Verified CustomerAugust 02, 2014

I was a bit put off once again by some of the attitude I was given. Then I have always purchased the higher grade oil and change, now they are charging extra for the tire rotation.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank You for the business. We provide free tire rotations and balancing for our customers that purchase tires from us. I will be happy to help you on your next tire purchase.

Chad

Verified CustomerAugust 01, 2014

Great service & friendly employees.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thanks Dave

Chad

Verified CustomerJuly 29, 2014

we are very upset about several things but especially the last visit. We will never returning and tell everyone we know about the past events. We brought 2004 van in because of clicking noise. We were told we needed a new transmission to the tune of $3800.00!! We tried to get an explanation of how they came to that conclusion and Chad just told us that Roger is the transmission expert and he knows. They didn't drop the pan or take it apart just hooked up to computer. We were absolutely distraught over this news. We just spent $3000 in February on repairs and now this. Since the van drives ok and shifts ok, we took it to another reputable service station. They had two separate technicians look at it. We did not tell them Pfefferle's diagnosis. They said there was nothing wrong with the transmission!!!! The engine mounts were worn and the engine was flexing whole shifting into 3rd gear causing the clicking noise! Never again Pfefferele!

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Hi Jeanine,

I apologize that the explanation I gave you was not clear. You had us inspect for a shifting issue between 2nd and 3rd gear and a clicking noise that you had experienced on your trip. We inspected your vehicle by taking it for a road test. On the road test, we were not able to duplicate your shifting issue but did hear the noise. We brought the van in and put it on a lift. We had one technician in the vehicle and our master transmission technician under the vehicle. Once the van was in the air, we put the van in third gear and could hear the clicking noise through a stethoscope, the noise was coming from inside the transmission. Without completely disassembling the transmission, we cannot verify exactly what had happened to the transmission. We did know two things which led to our diagnosis: the clicking noise was coming from inside the transmission and the transmission fluid dip stick was covered in clutch material, both items lead to an internal transmission failure. The proper repair is to either rebuild your current transmission or replace it with a re-manufactured unit or used one. Now, we never experienced the shift problem. This is the suggested repair, but you can drive the vehicle with the noise until it gets worse or fails. I hope this explanation clears things up. If not, please give me a call.

Chad Endress - 513-829-1900

Verified CustomerJuly 28, 2014

I've been going there for years. Their work is excellent. They are honest and they stand by their work. Their prices are fair. They are wonderful people as well.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank you for the kind words that means a lot to us

Chad

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Verified CustomerJuly 28, 2014

All I had done was an oil change, but the service attendant was friendly and helpful.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank you we always try to provide service with a smile

Chad

Verified CustomerJuly 26, 2014

Quick and professional.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

We aim to please

Thank you,
Chad

Verified CustomerJuly 26, 2014

Good service and fair prices.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank you Robert

Chad

Verified CustomerJuly 23, 2014

The guts at the quick lube are great, very professional and do a great job

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Our guys at the quick lube are well trained and great representatives of Pfefferle Tire

Chad

Verified CustomerJuly 22, 2014

Customer for many years, never a problem.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Mike,

It is loyal customers like you that keep us in buisness

Thank you

Chad

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Verified CustomerJuly 22, 2014

Fast and excellent service.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank you Carl

Chad

Verified CustomerJuly 21, 2014

Fast and courteous employees.

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

We think our employees are the best in the buisness

Chad

Verified CustomerJuly 21, 2014

They are always fair and honest. Outstanding service!

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceAugust 27, 2014

Thank you Jim

September 08, 2014

I would never use another company as long as Pfefferle is available as an option to me. The service is impeccable, honest, friendly and no shenanigans are used. Everyone is professional and honest and I feel completely secure in entrusting my car to these professionals. My last visit was covered mostly by a warranty and they were honest to me and let me know that it was covered. There is no reason to go anywhere else. I take my care to the Fairfield location (just in case there are others).

Thank You,

Curtis Kutschenreuter

Reply from Pfefferle Tire and Automotive – pfefferletireandautoserviceSeptember 08, 2014

Curtis

It makes us feel great to hear such kind words. It just adds to the satisfaction we receive from our jobs.

Thank You

Chad

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