Always good service and pricing.
Repair work caused additional problems which required immediately returning the car, then days without contact have been very frustrating.
Performance Motor Works provides excellence service. I recommend them with enthusiasm.
Excellent service from people who really care
Keep up the great work!
Performance Motor Works got to the heart of the problem and addressed it within a reasonable time frame, with a respectable staff, and for less than other reputable shops.
Saved money on warranty work that I was not aware of.
I have been taking my car to PMW since my dealer warranty expired and I must say that they have taken great care of both me and my car. I highly recommend PMW to everyone I know.
Performance Motor Works did a great job repairing my Audi S5. The staff is friendly and clearly described the work needed to be done and my options. I felt the price was a fair price.
Nice people. However, car given back with repair not complete. I drove away and had to return. Was put in rental due to inconvenience, but paid some on rental out of my own pocket and rental place did not get necessary clearance from shop and shop people left for day. Car was finally given back with no explanation and car interior dirtier than when I dropped it off. Car appears to be running ok. Experience left much to be desired.
Great service , great work, more discount or specials might get me in their shop more often.
It was great
PMW understands BMW of all years and for older cars is many times better than the dealership
I am very impressed with Performance Motor Works. First time here for service, had always gone to the BMW dealer before. Very personable service. I had some technical questions but all were answered directly. Am definitely coming back for my BMW service.
Awesome as always!
Very helpful and warm atmosphere.
As always excellent service.
Absolutely great work and amazing customer service!
Always helpful staff waiting to help!
PMW has taken care of me in all of the things I can't do myself. I won't go to any other shop!
Excellent and friendly service! Went above and beyond to get my car in perfect running condition.
Simply the Best Staff and Service!!!
Job well done!
Very knowledgeable and courteous.
Dan provides exceptional service at a fair price. I highly recommend.
Thanks guys I typically do all my own work on my BMW's but I do get stuck occasionally and I will be back if it requires it. Great job. Also that kid that dropped me off at my work was a really nice guy. thanks for the ride Tyler.
The #1 goal of the staff is 100% customer satisfaction and it shows in the professional work they do and the respect they show their customers. I would highly recommend Performance Motor Works to anyone.
Dan and Dave at extremely knowledgeable as well as trustworthy. I have been taking my BMW to them for years and they are awesome!
Excellent in Customer Service and Car Service.
Dan is an amazing addition to Performance Motor Works. He is diligent and professional in his attitude and demeanor. Dan goes out of his way to find the answer and deliver a solution.
We (Ron and Linda Gardenhire) so appreciate him and Performance Motor Works.
Nice guys, Dan and Dave. They stand behind their work. They do good work.
Excellent service and communication.
On time as described no surprises.
Excellent customer service, work was done quickly and accurately.
Friendly, professional, and courteous staff with quick & accurate service.
Honest quotes, fair pricing, great service!
Friendly, knowledgeable, and not out to rip you off, will do what it takes to make it as affordable as possible. Very cooperative and caring as well.
Great as always!!
We were happy with how we were taken care of, the level of service we received I would recommend this shop for car mechanical repairs and maintenance.
My vehicle was repaired at a fair price.
The work required had been spelled out in advance (in writing), there were no surprise additional "problems," and it was done within the time window I was told.
Quick and painless. The price quoted was less than expected and everything was done on a timely manner. Very nice crew.
Honest and professional service.
Finished on schedule.
Took much longer than expected and my radio wasn't working for the next 3 days when they said they would call me the next day and didn't. I had to contact them every time to check on it because I did not receive calls that they said they were going to make.
The guys always work hard to find the problem and get it fixed.
My battery died in my BMW 325i. The car was jump started and brought to Performance Motor Works who replaced it while I waited. The guys at the counter are easy to work with and provide you with a nice waiting room to wait in.
I like the level of service. Friendly staff and technicians. Reasonable prices. Overall I'm satisfied.
Honest outstanding service as usual
Good service, good fair prices, fast service.
Very knowledgeable staff. Fair pricing.
Quick and stress-free.
First and only time at this shop and the problem didn't even get fixed but yet we had paid for the service and parts. We drove away the same day to only see the problem didn't even get fixed so we had lost hundreds of dollars. We called straight away about the problem and took it back the next working day and to be told that there is another leak (what they didn't see this when they originally looked over the car when we told them about the leak and what side it was on) .
Customer service was excellent. Explained my repairs and options. Next time I need work done on my car I will be back.
It was great. Car was ready on time as scheduled.
Dave, the PMW owner, is and has always been a pleasure to work with. We have been customers for 17 years. His work is always thorough and high quality and the shop always does more that just the "minimum". Customer service and fair, honest competitive pricing are hallmarks of his business. PMW looks out for the customers best interest in everything they do.
Brought in my car for an oil change & rear brakes. As always good work, no issues since and completed in a timely manner.
Very efficient and helpful.
They do OK work.
They went beyond what would normally be expected.
Performance Motor Works in Rocklin, CA is the "cream of the crop" when it comes to automotive repairs. They provide excellent customer service at a fair price and they are my automotive mechanics for life!
I have no issues with them.
I was not very happy with my last service. I received my vehicle in what I would consider unacceptable way to relieve my vehicle. The trunk was all pulled apart. The battery had been registered and the cover and battery had not been put back together.
Good efficient customer service.
They are absolutely outstanding.
Good service except for 1 item. They had the entire front engine area apart doing repairs. I requested a quote to replace the thermostat while they had easy access. They quoted me the labor for the entire job instead of adjusting the cost lower because of the work already requiring the front of the engine area to be removed. I saw my car during the repairs and the thermostat was in plain view and it would have taken no more than 20 minutes to replace the thermostat. They quoted me $200+ parts. I requested a lower quote but they would not adjust it. I did not have them do the additional work because of the unreasonable quote. It appeared to me that they were trying to gouge me thinking I didn't know anything about mechanics. I was an auto mechanic for 6 years when I was younger.
Car was fixed, washed, and ready when promised. Plus Dave gave me a ride home. Love this place they know what they are doing.
The experience was extremely positive.
They were fast, friendly, and professional. I also appreciated their reasonable prices.
I was a loyal client for many years and received excellence time after time. Then the owner put a couple of layers between him and his clients and the customer service went downhill. On multiple occasions calls were not returned or I would be promised a call but it would never come. I didn't know what was going on with my car or how to proceed. I'm very disappointed that it came to pass that I was compelled to cease taking my car to PMW. And while I understand putting a buffer between yourself and clients, they still want to have their issues addressed by someone in a timely manner. His current manager fell woefully short.
The employees at Performance are always very helpful and friendly. They explain things completely and have continued to do a great job keeping our 2 BMWs running smoothly.
I think they were highly over priced. They tried to charge me over $200 for an oil change. When the car dealership from where I bought my daughters BMW from called them they changed the price to $98.00. I'm a single mom and need an honest BMW mechanic.
Friendly expert service. Did the work they said they would do with reasonable pricing.
Great service, no "surprises".