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Penfield Service Center

691 Post Road, Fairfield, CT 06824 Map & directions

Call Now: (203) 930-1093

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About Penfield Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Penfield Service Center was established in 2000 and has been providing the Fairfield community with quality auto repairs and great customer service ever since. This commitment was demonstrated in our evaluation of this RepairPal Certified shop. This team of professionals was described by their most recent customers as reasonably priced, very efficient, friendly, and knowledgeable. They combine for over 118 years of automotive experience, but they do not sit back a rely on that experience, they attend regular ongoing training in order to help ensure that professional repairs are made to your modern vehicle. This training, coupled with the automotive tools and computer diagnostic equipment make this facility capable of a wide range of repairs. These repairs range from minor and major mechanical repairs, to wheel alignment, to advanced computer and electrical diagnosis. This location is a true dealership alternative. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. A local shuttle service, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are available for you convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair

Amenities

AAA Member Discount Early Bird Dropoff Heated Waiting Room Open Saturday
Open Weekends Parts/Accessories Service Guarantee Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews (26 total)

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Penfield Service Center
Verified Customer
May 08, 2014

They are good guys, that are prompt and courteous and I enjoy their service.

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Penfield Service Center
Verified Customer
May 07, 2014

They have great service, very friendly and I am always kept informed through the whole visit.

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Penfield Service Center
Verified Customer
May 06, 2014

They offer timely service, and they seemed honest to me about the repairs. They took the time and diagnosed the problem same day. They also repaired it right away.

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Penfield Service Center
Verified Customer
May 05, 2014

They did a wonderful job, and they are reasonable with their pricing. I have been going to them for personal and business matters for over 20 years.

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Penfield Service Center
Verified Customer
May 02, 2014

I like the customer service. Because I have been going there for years, they know me by name and they know my car. They have always been quick, I go there for my oil change and it only takes them about 20 minutes.

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Penfield Service Center
Verified Customer
May 02, 2014

They were helpful, knowledgeable and willing to work with me by letting me know the most important repairs needed to get my car up and running quickly.

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Penfield Service Center
Verified Customer
May 01, 2014

Reliable and reasonably priced.

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Penfield Service Center
Verified Customer
May 01, 2014

I have been going there for years and I'm very happy with the service they do. They are honest, friendly and do a great job.

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Penfield Service Center
Verified Customer
May 01, 2014

He is prompt, backs his work. If it's not done correctly he make it right.

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Penfield Service Center
Verified Customer
April 29, 2014

They did the job right and fine. Also, if there are any complications they will take care of my vehicle and make it right.

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Penfield Service Center
Verified Customer
April 25, 2014

They were prompt and took care of the problem quickly, with great service.

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Penfield Service Center
Verified Customer
April 19, 2014

Honest and dependable.

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Penfield Service Center
Verified Customer
April 17, 2014

They are courteous, prompt, the prices are reasonable and they get the work done on time.

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Penfield Service Center
Verified Customer
April 14, 2014

It was expensive, but the work was good.

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Penfield Service Center
Verified Customer
April 03, 2014

I have been going there for over 13 years and have spent more than 25,000 dollars there, I like them.

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Penfield Service Center
Verified Customer
April 01, 2014

I had gone to Midas twice and they couldn't figure it out, so I went to this shop that saw what it was right away. Their honesty and same day service will continue to keep me coming back.

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Penfield Service Center
Verified Customer
April 01, 2014

Bobby doesn't rip people off, he gets the job done right. If he doesn't he will stay with it until he gets it right. They are truthful, give rides, I have been going there for over 30 years.

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Penfield Service Center
Verified Customer
March 31, 2014

He has good specialty service with German vehicles and is fantastic in finding the problem quickly.

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Penfield Service Center
Verified Customer
March 29, 2014

There honest with good prices. I have never had to return my car after a repair because it wasn't fixed properly.

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Penfield Service Center
Verified Customer
March 26, 2014

I was recommended to go to them, the guys there are friendly and nice.

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Penfield Service Center
Verified Customer
March 25, 2014

They are very friendly and provide expert service. They're honest and they have people with lots of experience helping to fix you car. You can trust that they are doing good work for you. They do quality work and I had a great experience. They are very client oriented and service oriented meaning they will take the extra step to help you do what you need.

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Penfield Service Center
Verified Customer
March 22, 2014

They are honest. They do the work quickly and they don't do more then they need to. They always seem to get it right.

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Penfield Service Center
Verified Customer
March 21, 2014

I found them to be very reliable and they provided good explanations of what work needed to be done.

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Penfield Service Center
Verified Customer
March 15, 2014

They were very efficient and did a good job.

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Penfield Service Center
Verified Customer
February 11, 2014

I have known Bob Trez, Penfield's owner, for 25 years since he started repairing my 1989 Lincoln Mark VII at the Goodyear dealer across the street from Penfield. He is simply the best in the business, bar none.

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Penfield Service Center
July 21, 2011

Awful, just awful!

I can't wait to see how I am attacked for simply sharing my story. (Penfield Service Center seems to monitor these review boards with what appears to be fake loyalists essentially calling negative reviewers idiots).

How about $335+ to repair a cig lighter power outlet? In fairness, they called ahead of time to tell me they'd have to take off the console to get at the cig lighter wires. Having done it myself previously (a 10 minute job at most), I said "sure, go ahead".

Took them 2 1/2 hours (supposedly) at $129/hour to "solder wires". The good news...they said, "we didn't charge you for the new wires". Wow, what a break! Probably saved me close to 58¢ in wire and solder materials!

First (and last) time there. I'm going to be sure everyone I know in Fairfield (and hundreds more I don't know) are aware of this experience/POV. I am SO angry!!!

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:00pm
Sat:7:00am to 1:00pm
Sun:CLOSED
Call Now:

(203) 930-1093

Auto Repair Experience

  1. Robert Trez , Owner
  2. Established 2000
  3. 4 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 98 Years of Car Repair Experience