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Pearl City Auto Works

pcaw@hawaii.rr.com
98-025 Hekaha St Ste 27
Aiea, HI 96701 USA
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OPEN NOW
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8:00am to 5:00pm
OPEN NOW
M
8:00am to 5:00pm
F
8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
W
8:00am to 5:00pm
Su
Closed
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8:00am to 5:00pm
Call now:
(808) 419-7845
141 Verified Reviews

Auto Repair Experience

  • Erin Rodriguez - Owner, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 38 Years of Car Repair Experience
RepairPal Scorecard

Erin Rodriguez, the owner, grew up around cars. Her father started Pearl City Auto Works in 1987, after working in the business for many years she bought it from him in 2005,. She received her initial training on the job but has gone on to take some of the best automotive shop management classes available. Pearl City employs 3 technicians who combine for over 38 years of experience, 1 of these techs is ASE Certified and they all attend on going training to keep up with the latest technology in the industry. This Certified shop has invested in some of the best automotive tools and advanced computer diagnostic equipment available to ensure that your vehicle is properly serviced and repaired. They offer Saturday hours, local shuttle service, wireless Internet, and early bird drop off for your convenience. All work is backed by a 12 month 12000 mile warranty.

Details

Auto Repair Experience

  • Erin Rodriguez - Owner, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 38 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • AAA Member Discount
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Shopping Nearby
  • Warranty Accepted
  • Wireless Internet

Message from the Shop

Dennis Nakamura opened Pearl City Auto Works in 1987. As the Head Mechanic at Ron's Performance Center, he was well known for his skill at fixing any problem – even when no one else could figure it out. He became a big name in Hawaii on the racetrack, and loved to build fast cars. He created Pearl City Auto Works to take all of that accumulated skill and use it to help people stay on the road and keep their families safe.

Soon after the shop opened, customers could spy little Erin as an 8th grader hanging around the shop on weekends. She continued to work weekends through school, and began working full time at the shop immediately after high school. After 15 years of learning new things with cars every day, Erin knew that working at Pearl City Auto Works was what she wanted to do forever. In 2005, she purchased the business and has since promised to carry on her dad's legacy of excellent workmanship, care for the customer, and love of fast cars!

Makes We Serve

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
Reviews

Overall Rating

138 Verified Reviews
5 stars
(107)
4 stars
(23)
3 stars
(2)
2 stars
(3)
1 star
(3)
by - Verified Customer March 09, 2017

Great staff & mechanics! Thank you!

by - Verified Customer February 22, 2017

Well pleased with the service.

by - Verified Customer February 15, 2017

They gave me a good assessment of what work my car needed. I decided to get another car because there was too much repair work.

by - Verified Customer March 01, 2017

Great job and outstanding service as they always do for all my cars. Nobody better than Erin and her Pearl City Auto Works staff.

by - Verified Customer March 02, 2017

Shay was very helpful, gave me diagnosis of everything I asked them to look at and let me know which items were urgent vs which could wait.

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by - Verified Customer February 28, 2017

Love the staff! Very friendly and professional.

by - Verified Customer February 23, 2017

Straight forward and honest. Did everything they could to make sure my car was in good condition before leaving the shop. Definitely my new go-to car shop.

by - Verified Customer February 23, 2017

My car had stopped running while I was getting gas and I had it towed to Pearl City Auto Works the next business day. Although it took 4 days to diagnose the issue (due to my car being old) they were extremely helpful and let me use the loaner car once I needed to return my rental. Pricing was fair and customer service was excellent. I will definitely recommend. Thank you, Erin!

by - Verified Customer February 23, 2017

I've been using this repair shop for a very long time. From Erin's dad to now. Must be at least 35 years. Integrity, quality, customer service - no one better.

by - Verified Customer February 23, 2017

From initial phone call to the work, very professional.

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by - Verified Customer February 13, 2017

Really nice to find a good repairman. Educational and honest.

by - Verified Customer February 13, 2017

Always dealt with them and always happy with their work.

by - Verified Customer February 09, 2017

It was a good experience.

by - Verified Customer January 18, 2017

I am happy to do further business with this shop.

by - Verified Customer January 31, 2017

Good job, got a lender car. I strongly recommend PCAW to all.

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by - Verified Customer February 06, 2017

Everyone was helpful and courteous. I appreciated being told of another problem and had that fixed also. I would not hesitate to bring my car in to be fixed there again. Having a loaner also helps.

by - Verified Customer February 06, 2017

Good repair work. Happy they could fix that day.

by - Verified Customer February 06, 2017

The work seemed expensive, but so far, the car is doing okay.

by - Verified Customer February 05, 2017

Wiper reservoir repaired, wipers repaired on our 2001 Corolla.

by - Verified Customer January 08, 2017

Very helpful, prompt delivery.

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by - Verified Customer February 02, 2017

One word: Reliable.

by - Verified Customer February 02, 2017

My battery died and they serviced my car right away! That's great customer service!

by - Verified Customer January 30, 2017

No problems, just the pricing.

by - Verified Customer January 30, 2017

We were very satisfied with the explanations and the results of the repair work. Also, treated with courtesy from Keoki, felt very comfortable talking with him!

by - Verified Customer January 12, 2017

My 2006 BMW 325i. Car was serviced for water pump, radiator, and valve cover gasket replacement.
Pro: I was scheduled for service a few days after I called. A loaner car was made available the next day.
Con: The mechanic was not aware that BMW alloy bolts are single use only. The day after completion, the coolant reservoir was almost empty. It appears a system purge was not adequately done as the level has not gone down after I filled it. The cost of repairs was extremely high. My total retail cost of parts from the local BMW dealership would have been significantly cheaper than charged. Factor in jobber prices, the cost surcharge is unreasonable.

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by - Verified Customer January 23, 2017

The mechanic was honest and educated me on the problem.

by - Verified Customer January 26, 2017

Great!

by - Verified Customer January 25, 2017

Car service was satisfactory.

by - Verified Customer January 26, 2017

Excellent customer service and repair service. The car was ready BEFORE expected!

by - Verified Customer January 25, 2017

Thought the quote for my repairs was way too high.

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by - Verified Customer January 19, 2017

Excellent work. Always satisfied.

by - Verified Customer January 19, 2017

Excellent friendly service.

by - Verified Customer January 19, 2017

Always satisfied with the service provided. Will continue to bring our cars here when needed.

by - Verified Customer January 16, 2017

Great as usual.

by - Verified Customer January 18, 2017

The were knowledgeable about the work needed and provided a review of what else needs to be done.

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by - Verified Customer January 17, 2017

I should have gone here first rather than the dealership!

by - Verified Customer January 15, 2017

I went in for the evaluation of the CRT, but a leaking water pump was noted, and we scheduled that repair.

by - Verified Customer January 15, 2017

Technician explained the possible problem, and potential solutions. He was correct, and he fixed the problem correctly and quickly. I will certainly use Pearl City Auto Works again.

by - Verified Customer January 15, 2017

I have been going to Pearl City Auto Works for years. They are dependable, trustworthy, and fair. They have never tried to oversell me. They are my go-to auto repair shop.

by - Verified Customer January 12, 2017

Very professional from the front end to the manager. The problem was correctly diagnosed and corrected for a reasonable price. Loaner car was a nice benefit. I would have already sent additional work if they also did diesels.

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by - Verified Customer January 10, 2017

Overall I am satisfied with my experience with them.

by - Verified Customer January 12, 2017

Great communication and service, highly recommended.

by - Verified Customer January 04, 2017

I will definitely return to Pearl City Auto Works for all of my repair and service jobs.

by - Verified Customer January 08, 2017

Professional, prompt and didn't overcharge or try to get me to repair other issues. Will take my car back.

by - Verified Customer January 05, 2017

Great service in finding and fixing the problem. Had no problem getting an appointment.

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by - Verified Customer January 05, 2017

Great customer service. The lady at the front desk was very kind and had a smile on her face every time I spoke with her. She also updated us with our car, whenever needed. I would definitely recommend friends and family to this place, and will continue to come back!

by - Verified Customer January 05, 2017

Good work. Good price.

by - Verified Customer January 05, 2017

This time I was there only for safety check. Brought my car in at 8:00 and it was done by 8:15. Workers have always been very helpful, knowledgeable, and courteous.

by - Verified Customer January 03, 2017

Outstanding customer service and work.

by - Verified Customer December 13, 2016

You are very fortunate to have a great mechanic like Keoki. I trust his recommendation.

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by - Verified Customer January 03, 2017

Always great service and pleasant to work with.

by - Verified Customer December 28, 2016

Awesome customer service!

by - Verified Customer December 28, 2016

Excellent customer service. Mechanics are very knowledgeable and informative when describing what repairs are needed for your car.

by - Verified Customer December 21, 2016

Good service.

by - Verified Customer December 29, 2016

Great!

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by - Verified Customer December 29, 2016

Even when I told shop what needed to be repaired still paid full cost for diagnostic check. Charge for parts was on the high side.

by - Verified Customer December 27, 2016

The crew is friendly and greeted me. They were prompt with their service even when they were REALLY busy!

by - Verified Customer December 27, 2016

EVERY time we take the car in, they ALWAYS charge MORE than what was quoted.

by - Verified Customer December 20, 2016

They rock.

by - Verified Customer December 20, 2016

Straightforward yet friendly. Took the time to explain what needed to be done. Being an auto mechanics daughter, (dad retired his shop many years ago) I felt explanation was right on and price reasonable.

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by - Verified Customer December 19, 2016

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by - Verified Customer December 19, 2016

Awesome service... they are always professional and accommodating!!!

by - Verified Customer December 13, 2016

Great customer service!

by - Verified Customer December 06, 2016

Keoki is my fave mechanic of all time. Caring, sincere. Never gave up troubleshooting my electrical repair.

by - Verified Customer December 01, 2016

First time customer and am very pleased with the service and how I was treated and addressed. Glad I found them and will return for future services.

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by - Verified Customer December 13, 2016

I have been going to Pearl City Auto Works for years now. I wouldn't take my car anywhere else. Great work done in timely fashion. Reasonable too!

by - Verified Customer December 12, 2016

Great! Will return for the next service.

by - Verified Customer December 08, 2016

Very helpful, professional and friendly staff. Everything as promised. Scheduled and completed quickly.

by - Verified Customer December 07, 2016

Great work!

by - Verified Customer December 07, 2016

I had a great experience there. Friendly staff which kept me informed of everything happening.

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by - Verified Customer December 01, 2016

The work performed and the treatment of the staff was excellent!

by - Verified Customer November 29, 2016

I only went for oil and filter change. They allowed me to supply the oil and the filter. The price was very reasonable. They provided an extensive list of recommended repairs, which I am still trying to digest and get clarifications for.

by - Verified Customer December 06, 2016

Awesome customer service, quality repair at good price. Tech was very knowledgeable and kept me informed. Office people made me feel comfortable and important to their business when I picked up my truck. Will recommend this shop to friends for sure.

by - Verified Customer December 04, 2016

Fast and friendly.

by - Verified Customer December 06, 2016

Friendly, nice people. Very likely to do further work with PC Auto Works.

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by - Verified Customer November 08, 2016

Fair price and excellent service!

by - Verified Customer November 06, 2016

Work done professionally except unknown part found. Will bring in on next visit.

by - Verified Customer November 09, 2016

Awesome.

by - Verified Customer November 17, 2016

Amazing customer service.

by - Verified Customer November 29, 2016

Outstanding.

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by - Verified Customer November 17, 2016

Excellent as always. Thank you Mahalo.

by - Verified Customer November 13, 2016

Good service.

by - Verified Customer November 21, 2016

Staff efficient and friendly.

by - Verified Customer November 07, 2016

Good.

by - Verified Customer November 17, 2016

Excellent repairs and customer service.

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by - Verified Customer November 14, 2016

Keoki & Erin are very professional & courteous. As a satisfied customer, I will always return to service/repair my autos.

by - Verified Customer November 10, 2016

Friendly and courteous staff. I recommend any one to take their car there. I took my car there and now I won't take it anywhere else.

by - Verified Customer November 10, 2016

Great customer service. Excellent expertise. Friendly.

by - Verified Customer November 08, 2016

Much Mahaloz!

by - Verified Customer November 07, 2016

Professional service with a smile.

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by - Verified Customer November 17, 2016

Would use them again.

by - Verified Customer November 22, 2016

Great consultation, service and pricing as always!

by - Verified Customer November 21, 2016

They were polite and shop area was clean.

by - Verified Customer November 20, 2016

Shay was awesome in explaining to me what was done to my car, letting me know what other services are needed, and that they would help me in getting anything else fixed.

by - Verified Customer November 24, 2016

The shop helped me quickly and only did want was necessary. Thanks!

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by - Verified Customer October 04, 2016

Great service and great people!

by - Verified Customer October 04, 2016

Great service. I only wanted 1 bolt extracted since I broke the head off and was worried about the price to have the other 3 replaced. In return they replaced all of them and didn't charge anything extra. Thanks!

by - Verified Customer October 03, 2016

Great customer service over the phone and in-person. Staff very knowledgeable; understood my needs and provided detailed information on the work needed to be done on my vehicle. Pricing very reasonable. Received follow-up phone calls on additional work needed.

by - Verified Customer September 30, 2016

Erin and her crew of mechanics are the greatest! Efficient and knowledgeable. Workmanship is on spot!

by - Verified Customer September 30, 2016

Shop personnel was very professional and very accurate in giving me an estimate of the required work to be done to my car.

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by - Verified Customer September 29, 2016

Good honest work.

by - Verified Customer September 29, 2016

The shop performed requested services.

by - Verified Customer September 27, 2016

THEY HAVE A KIND AND FRIENDLY STAFF. QUALITY WORK AND REASONABLY PRICED. I COULDN'T ASK FOR ANYTHING MORE. BEST SERVICE EVER. I WOULD HIGHLY RECOMMEND PEARL CITY AUTO WORKS. SATISFIED CUSTOMER.

by - Verified Customer September 26, 2016

Very professional and FAST service.

by - Verified Customer September 23, 2016

Very helpful, explained all service required.

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by September 23, 2016

Good communication on status of repairs.

by - Verified Customer September 22, 2016

Great!

by - Verified Customer September 21, 2016

Great service!

by - Verified Customer September 16, 2016

I recently had major work done on my vehicle within the past month. Their workmanship, professionalism, and ability to find and notify me of existing problems, with my car, was great! They even had a great running loaner available, at no additional cost, while auto repairs were being done. This is rare in Honolulu, and since I live far away from the repair shop, made it a lot easier to get around (without having to rent a car for a few days). In short, my experience with them was nothing short of awesome! I will definitely recommend them to friends who are in need of a good quality auto repair shop. My vehicle runs like new, and I could not be happier!

by - Verified Customer September 16, 2016

They did an excellent job at a reasonable price.

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by - Verified Customer September 16, 2016

Good service, explanations were given when needed.

by - Verified Customer September 15, 2016

The work provided was done well, plus the staff explains what they did to me. I feel that the work was done correctly. Also, I thought the cost was fair.

by - Verified Customer September 14, 2016

Fast service.

by - Verified Customer September 14, 2016

Very good customer service. The workers are very helpful and friendly.

by - Verified Customer September 13, 2016

I went in for my routine oil change, and it was handled quickly!

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by - Verified Customer September 13, 2016

They fixed the rear driver side window fine, but the next day I noticed that the lock no longer works properly . I have been told it will cost another 200.00-400.00 to replace it.

by September 12, 2016

Great service!

by - Verified Customer July 12, 2013

If any repair work needed to be done it was done with expertise. Also if any additional work needed to be done I would receive a call saying that I should do the repair before a major problem occurs. I have total confidence in all repairs that have been done to my vehicles. My wife and I have total trust with Pearl City Auto.

by - Verified Customer July 09, 2013

Outstanding service!

by July 09, 2013

Good job all the time

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by July 03, 2013

They are very courteous, knowledgeable, and do a good job expediently.

by July 03, 2013

Been with them for years. Always been given honest, reliable, trustworthy service.

by - Verified Customer June 29, 2013

Pearl City Auto Works always provides excellent service to my family, and are always friendly, knowledgeable, honest and upfront with their business transactions.

by - Verified Customer June 27, 2013

Very trustworthy and honest and will not charge you for things not required. Reasonable place to take your car.

by - Verified Customer June 26, 2013

Each time i've taken my car in, i've received EXCELLENT service.

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by June 26, 2013

Last repair was very overpriced.

by June 18, 2013

Great, friendly service! They accommodate my schedule--my car is always ready before my requested time of pickup. Once they even stayed open beyond their regular hours on a Saturday so that I could have a tow truck bring my car in during an unexpected emergency. Their workmanship is excellent!

by June 17, 2013

Efficient, friendly staff, reasonable prices

by June 07, 2013

Friendly timely service and very accommodating.

by - Verified Customer June 07, 2013

Very good and conscious service

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by May 30, 2013

Fast, excellent customer service, excellent work.

by May 22, 2013

I have had good service with them.

by - Verified Customer May 20, 2013

Very honest and professional service.

by - Verified Customer May 16, 2013

They do excellent work, always willing to answer questions, car ready when promised, and they treat you as a friend and not as a customer.

by - Verified Customer May 15, 2013

Excellent service in terms of office staff and auto mechanics. I feel special and cared for.

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by May 10, 2013

We are pleased with their services.

by May 09, 2013

Good customer service is sometimes hard to find in this world right now. I am always pleased every time I take one of my vehicles there for repairs. They have a great staff! Always kind and helpful. They really care about their clients!

by - Verified Customer May 07, 2013

4 or 5 years ago, I had an idle problem on my car and took it to Midas to check and they recommend to replace the idle and it will cost me at least $900. so I search and ask some friends any good car repair shop and they mention Pearl City Auto Repair so I brought my car and Erin (the owner) told me that it just need cleaning and it only cost me less than $100. and until now my idle is still working. They're honest and friendly, they don't take advantage of females who doesn't know anything about cars.

3 verified customers did not leave comments but provided these ratings:
by Ronald, Casey
by Sally
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