Excellent service, very courteous people and I would sell my cars if I had to go to someone else.
Went in to have AC checked was told the compressor was bad. I opened the hood to find that the compressor switch was left unplugged.
Great service. PCAW repaired my 2001 Ford Ranger when others said it couldn't be done. Work was more than professional. It was like having my own garage team take care of me. Mahalo PCAW!!!
Brought in my vehicle for power steering fluid leak. $650 later (ex. $45 on 2 quarts of PS fluid?) and it is still leaking! I must say they did slow down the leak and customer service was exceptional. However, the problem I paid to have fixed was not corrected as promised. Extremely inconvenient and disappointing.
They seemed very personable and knowledgeable. I was informed of other issues that would probably need attention in the future, but wasn't pushed to having them done. That, in itself, convinced me to return and have those other issues taken care of when my budget allowed.
Provided professional service. A few of the staff that I was engaged with were very helpful and courteous.
Excellent customer service.
Service with a friendly vibe. Great mechanics and professionals all around.
Besides changing my timing belt, the source of the engine oil leak was found and fixed.
Pleasant experience as usual.
A friend referred me to this shop. No complaints on the service performed on my truck. I will more than likely bring my vehicles here for future service.
Parts were ordered, service was fast, happy with repaired. Thank you Pearl City Auto.
As always, fantastic service!
Whoever balanced/weighted my tires, give them a raise...it drives like new. Thank you, it's the first time it's drove this nice in a long time!!
They point out that had oil lick to my attention
Very satisfied with the quality of work, price and customer service. Won't hesitate to go back when the need arises.
Great staff & mechanics! Thank you!
Great job excellent service done on time.
Seems like it's fixed!
Shay was very helpful, gave me diagnosis of everything I asked them to look at and let me know which items were urgent vs which could wait.
Great job and outstanding service as they always do for all my cars. Nobody better than Erin and her Pearl City Auto Works staff.
Love the staff! Very friendly and professional.
I've been using this repair shop for a very long time. From Erin's dad to now. Must be at least 35 years. Integrity, quality, customer service - no one better.
From initial phone call to the work, very professional.
My car had stopped running while I was getting gas and I had it towed to Pearl City Auto Works the next business day. Although it took 4 days to diagnose the issue (due to my car being old) they were extremely helpful and let me use the loaner car once I needed to return my rental. Pricing was fair and customer service was excellent. I will definitely recommend. Thank you, Erin!
Straight forward and honest. Did everything they could to make sure my car was in good condition before leaving the shop. Definitely my new go-to car shop.
Well pleased with the service.
fair and very knowledgeable staff.
They always take good care of me and give good service for the last 20+ years.
They gave me a good assessment of what work my car needed. I decided to get another car because there was too much repair work.
Always dealt with them and always happy with their work.
Really nice to find a good repairman. Educational and honest.
It was a good experience.
Everyone was helpful and courteous. I appreciated being told of another problem and had that fixed also. I would not hesitate to bring my car in to be fixed there again. Having a loaner also helps.
The work seemed expensive, but so far, the car is doing okay.
Good repair work. Happy they could fix that day.
Wiper reservoir repaired, wipers repaired on our 2001 Corolla.
One word: Reliable.
My battery died and they serviced my car right away! That's great customer service!
Good job, got a lender car. I strongly recommend PCAW to all.
We were very satisfied with the explanations and the results of the repair work. Also, treated with courtesy from Keoki, felt very comfortable talking with him!
No problems, just the pricing.
Excellent customer service and repair service. The car was ready BEFORE expected!
Thought the quote for my repairs was way too high.
Car service was satisfactory.
The mechanic was honest and educated me on the problem.
Excellent friendly service.
Always satisfied with the service provided. Will continue to bring our cars here when needed.
Excellent work. Always satisfied.
I am happy to do further business with this shop.
The were knowledgeable about the work needed and provided a review of what else needs to be done.
I should have gone here first rather than the dealership!
Great as usual.
I went in for the evaluation of the CRT, but a leaking water pump was noted, and we scheduled that repair.
Technician explained the possible problem, and potential solutions. He was correct, and he fixed the problem correctly and quickly. I will certainly use Pearl City Auto Works again.
I have been going to Pearl City Auto Works for years. They are dependable, trustworthy, and fair. They have never tried to oversell me. They are my go-to auto repair shop.
Great communication and service, highly recommended.
Very professional from the front end to the manager. The problem was correctly diagnosed and corrected for a reasonable price. Loaner car was a nice benefit. I would have already sent additional work if they also did diesels.
My 2006 BMW 325i. Car was serviced for water pump, radiator, and valve cover gasket replacement.
Pro: I was scheduled for service a few days after I called. A loaner car was made available the next day.
Con: The mechanic was not aware that BMW alloy bolts are single use only. The day after completion, the coolant reservoir was almost empty. It appears a system purge was not adequately done as the level has not gone down after I filled it. The cost of repairs was extremely high. My total retail cost of parts from the local BMW dealership would have been significantly cheaper than charged. Factor in jobber prices, the cost surcharge is unreasonable.
Overall I am satisfied with my experience with them.
Professional, prompt and didn't overcharge or try to get me to repair other issues. Will take my car back.
Very helpful, prompt delivery.
Great customer service. The lady at the front desk was very kind and had a smile on her face every time I spoke with her. She also updated us with our car, whenever needed. I would definitely recommend friends and family to this place, and will continue to come back!
Good work. Good price.
This time I was there only for safety check. Brought my car in at 8:00 and it was done by 8:15. Workers have always been very helpful, knowledgeable, and courteous.
Great service in finding and fixing the problem. Had no problem getting an appointment.
I will definitely return to Pearl City Auto Works for all of my repair and service jobs.
Outstanding customer service and work.
Always great service and pleasant to work with.
Even when I told shop what needed to be repaired still paid full cost for diagnostic check. Charge for parts was on the high side.
Awesome customer service!
Excellent customer service. Mechanics are very knowledgeable and informative when describing what repairs are needed for your car.
EVERY time we take the car in, they ALWAYS charge MORE than what was quoted.
The crew is friendly and greeted me. They were prompt with their service even when they were REALLY busy!
Straightforward yet friendly. Took the time to explain what needed to be done. Being an auto mechanics daughter, (dad retired his shop many years ago) I felt explanation was right on and price reasonable.
Awesome service... they are always professional and accommodating!!!
I have been going to Pearl City Auto Works for years now. I wouldn't take my car anywhere else. Great work done in timely fashion. Reasonable too!
You are very fortunate to have a great mechanic like Keoki. I trust his recommendation.
Great customer service!
Great! Will return for the next service.
Very helpful, professional and friendly staff. Everything as promised. Scheduled and completed quickly.
I had a great experience there. Friendly staff which kept me informed of everything happening.
Friendly, nice people. Very likely to do further work with PC Auto Works.
Awesome customer service, quality repair at good price. Tech was very knowledgeable and kept me informed. Office people made me feel comfortable and important to their business when I picked up my truck. Will recommend this shop to friends for sure.
Keoki is my fave mechanic of all time. Caring, sincere. Never gave up troubleshooting my electrical repair.
Fast and friendly.
The work performed and the treatment of the staff was excellent!
First time customer and am very pleased with the service and how I was treated and addressed. Glad I found them and will return for future services.
I only went for oil and filter change. They allowed me to supply the oil and the filter. The price was very reasonable. They provided an extensive list of recommended repairs, which I am still trying to digest and get clarifications for.
The shop helped me quickly and only did want was necessary. Thanks!
Great consultation, service and pricing as always!
Staff efficient and friendly.
They were polite and shop area was clean.
Shay was awesome in explaining to me what was done to my car, letting me know what other services are needed, and that they would help me in getting anything else fixed.
Excellent as always. Thank you Mahalo.
Amazing customer service.
Would use them again.
Excellent repairs and customer service.
Keoki & Erin are very professional & courteous. As a satisfied customer, I will always return to service/repair my autos.
Friendly and courteous staff. I recommend any one to take their car there. I took my car there and now I won't take it anywhere else.
Great customer service. Excellent expertise. Friendly.
Fair price and excellent service!
Professional service with a smile.
Work done professionally except unknown part found. Will bring in on next visit.
Great service and great people!
Great service. I only wanted 1 bolt extracted since I broke the head off and was worried about the price to have the other 3 replaced. In return they replaced all of them and didn't charge anything extra. Thanks!
Great customer service over the phone and in-person. Staff very knowledgeable; understood my needs and provided detailed information on the work needed to be done on my vehicle. Pricing very reasonable. Received follow-up phone calls on additional work needed.
Erin and her crew of mechanics are the greatest! Efficient and knowledgeable. Workmanship is on spot!
Shop personnel was very professional and very accurate in giving me an estimate of the required work to be done to my car.
Good honest work.
The shop performed requested services.
THEY HAVE A KIND AND FRIENDLY STAFF. QUALITY WORK AND REASONABLY PRICED. I COULDN'T ASK FOR ANYTHING MORE. BEST SERVICE EVER. I WOULD HIGHLY RECOMMEND PEARL CITY AUTO WORKS. SATISFIED CUSTOMER.
Very professional and FAST service.
Very helpful, explained all service required.
Good communication on status of repairs.
I recently had major work done on my vehicle within the past month. Their workmanship, professionalism, and ability to find and notify me of existing problems, with my car, was great! They even had a great running loaner available, at no additional cost, while auto repairs were being done. This is rare in Honolulu, and since I live far away from the repair shop, made it a lot easier to get around (without having to rent a car for a few days). In short, my experience with them was nothing short of awesome! I will definitely recommend them to friends who are in need of a good quality auto repair shop. My vehicle runs like new, and I could not be happier!
They did an excellent job at a reasonable price.
Good service, explanations were given when needed.
The work provided was done well, plus the staff explains what they did to me. I feel that the work was done correctly. Also, I thought the cost was fair.
Very good customer service. The workers are very helpful and friendly.
I went in for my routine oil change, and it was handled quickly!
They fixed the rear driver side window fine, but the next day I noticed that the lock no longer works properly . I have been told it will cost another 200.00-400.00 to replace it.
If any repair work needed to be done it was done with expertise. Also if any additional work needed to be done I would receive a call saying that I should do the repair before a major problem occurs. I have total confidence in all repairs that have been done to my vehicles. My wife and I have total trust with Pearl City Auto.
Good job all the time
They are very courteous, knowledgeable, and do a good job expediently.
Been with them for years. Always been given honest, reliable, trustworthy service.
Pearl City Auto Works always provides excellent service to my family, and are always friendly, knowledgeable, honest and upfront with their business transactions.
Very trustworthy and honest and will not charge you for things not required. Reasonable place to take your car.
Each time i've taken my car in, i've received EXCELLENT service.
Last repair was very overpriced.
Great, friendly service! They accommodate my schedule--my car is always ready before my requested time of pickup. Once they even stayed open beyond their regular hours on a Saturday so that I could have a tow truck bring my car in during an unexpected emergency. Their workmanship is excellent!
Efficient, friendly staff, reasonable prices
Friendly timely service and very accommodating.
Very good and conscious service
Fast, excellent customer service, excellent work.
I have had good service with them.
Very honest and professional service.
They do excellent work, always willing to answer questions, car ready when promised, and they treat you as a friend and not as a customer.
Excellent service in terms of office staff and auto mechanics. I feel special and cared for.
We are pleased with their services.
Good customer service is sometimes hard to find in this world right now. I am always pleased every time I take one of my vehicles there for repairs. They have a great staff! Always kind and helpful. They really care about their clients!
4 or 5 years ago, I had an idle problem on my car and took it to Midas to check and they recommend to replace the idle and it will cost me at least $900. so I search and ask some friends any good car repair shop and they mention Pearl City Auto Repair so I brought my car and Erin (the owner) told me that it just need cleaning and it only cost me less than $100. and until now my idle is still working. They're honest and friendly, they don't take advantage of females who doesn't know anything about cars.