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Pearl City Auto Works

98-025 Hekaha St Ste 27, Aiea, HI 96701 Map & directions

Call Now: (808) 419-3126

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About Pearl City Auto Works

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
92
Tools & Equipment (?)
96
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Erin Rodriguez, the owner, grew up around cars. Her father started Pearl City Auto Works in 1987, after working in the business for many years she bought it from him in 2005,. She received her initial training on the job but has gone on to take some of the best automotive shop management classes available. Pearl City employs 3 technicians who combine for over 38 years of experience, 1 of these techs is ASE Certified and they all attend on going training to keep up with the latest technology in the industry. This Certified shop has invested in some of the best automotive tools and advanced computer diagnostic equipment available to ensure that your vehicle is properly serviced and repaired. They offer Saturday hours, local shuttle service, wireless Internet, and early bird drop off for your convenience. All work is backed by a 12 month 12000 mile warranty.

Auto Makes We Service

Acura Audi Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Geo Honda Hummer
Hyundai Infiniti Isuzu
Jeep Kia Lexus
Lincoln Mazda Mercury
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saturn Scion Subaru
Suzuki Toyota Volkswagen

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts

Amenities

AAA Member Discount Free Inspection Open Saturday Open Weekends
Warranty Accepted Wireless Internet

Customer Reviews 21 verified reviews (22 total)

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Pearl City Auto Works
Verified Customer
June 26, 2013

Last repair was very overpriced.

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Pearl City Auto Works
Verified Customer
July 12, 2013

If any repair work needed to be done it was done with expertise. Also if any additional work needed to be done I would receive a call saying that I should do the repair before a major problem occurs. I have total confidence in all repairs that have been done to my vehicles. My wife and I have total trust with Pearl City Auto.

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Pearl City Auto Works
Verified Customer
July 09, 2013

Good job all the time

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Pearl City Auto Works
Verified Customer
July 09, 2013

Outstanding service!

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Pearl City Auto Works
Verified Customer
July 03, 2013

Been with them for years. Always been given honest, reliable, trustworthy service.

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Pearl City Auto Works
Verified Customer
July 03, 2013

They are very courteous, knowledgeable, and do a good job expediently.

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Pearl City Auto Works
Verified Customer
June 29, 2013

Pearl City Auto Works always provides excellent service to my family, and are always friendly, knowledgeable, honest and upfront with their business transactions.

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Pearl City Auto Works
Verified Customer
June 27, 2013

Very trustworthy and honest and will not charge you for things not required. Reasonable place to take your car.

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Pearl City Auto Works
Verified Customer
June 26, 2013

Each time i've taken my car in, i've received EXCELLENT service.

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Pearl City Auto Works
Verified Customer
June 18, 2013

Great, friendly service! They accommodate my schedule--my car is always ready before my requested time of pickup. Once they even stayed open beyond their regular hours on a Saturday so that I could have a tow truck bring my car in during an unexpected emergency. Their workmanship is excellent!

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Pearl City Auto Works
Verified Customer
June 17, 2013

Efficient, friendly staff, reasonable prices

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Pearl City Auto Works
Verified Customer
June 07, 2013

Very good and conscious service

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Pearl City Auto Works
Verified Customer
June 07, 2013

Friendly timely service and very accommodating.

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Pearl City Auto Works
Verified Customer
May 30, 2013

Fast, excellent customer service, excellent work.

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Pearl City Auto Works
Verified Customer
May 22, 2013

I have had good service with them.

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Pearl City Auto Works
Verified Customer
May 20, 2013

Very honest and professional service.

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Pearl City Auto Works
Verified Customer
May 16, 2013

They do excellent work, always willing to answer questions, car ready when promised, and they treat you as a friend and not as a customer.

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Pearl City Auto Works
Verified Customer
May 15, 2013

Excellent service in terms of office staff and auto mechanics. I feel special and cared for.

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Pearl City Auto Works
Verified Customer
May 10, 2013

We are pleased with their services.

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Pearl City Auto Works
Verified Customer
May 09, 2013

Good customer service is sometimes hard to find in this world right now. I am always pleased every time I take one of my vehicles there for repairs. They have a great staff! Always kind and helpful. They really care about their clients!

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Pearl City Auto Works
Verified Customer
May 07, 2013

4 or 5 years ago, I had an idle problem on my car and took it to Midas to check and they recommend to replace the idle and it will cost me at least $900. so I search and ask some friends any good car repair shop and they mention Pearl City Auto Repair so I brought my car and Erin (the owner) told me that it just need cleaning and it only cost me less than $100. and until now my idle is still working. They're honest and friendly, they don't take advantage of females who doesn't know anything about cars.

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Pearl City Auto Works
October 25, 2014

Took my car in for an oil change, great service and attention. Very helpful

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(808) 419-3126

Auto Repair Experience

  1. Erin Rodriguez - Owner , Owner
  2. Established 2005
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 38 Years of Car Repair Experience