Parkway Automotive Service, LLC

RepairPal’s Comprehensive Evaluation

Assessment Summary

Parkway Auto is Little Rock's only AAA approved auto repair facility and also enjoys an A+ rating with the BBB. With four ASE certified technicians on board, Parkway is also an ASE Blue Seal shop. What really impressed us about Parkway is how they give back to their community, by supporting area schools, a crisis center, and other special events. Parkway backs all of their work with a 2-year nationwide warranty and offers their customers financing options, rental cars, a shuttle service, and free wireless internet in their waiting room.

Customer Reviews (34 reviews)

• Parkway Automotive Service, LLC
  Verified Customer
  August 18, 2012

  I think they are certainly the nicest people I've ever met in the auto repair industry.

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  1345273200
• Parkway Automotive Service, LLC
  John - Verified Customer
  August 17, 2012

  Their shuttle service is very convenient and I'd also say that they do good work but they're a bit pricey.

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  1345186800
• Parkway Automotive Service, LLC
  Susan - Verified Customer
  August 09, 2012

  The only negative I can say about Parkway Automotive is that they always recommend repairs for my 9 yr vehicle (164,000 mi) as if it were a new vehicle. I always weigh investing in repairs on a vehicle that is not worth what a new one is.

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  1344495600
• Parkway Automotive Service, LLC
  Stefan - Verified Customer
  August 08, 2012

  Parkway automotive is an establishment that is well suited for people who are concerned with having every single thing about their automobile in 100% compliance with the high standards. I am not one of those people. I just want something that gets me from A to B. I want to do the bare minimum to make sure my vehicle goes down the road. If you're like the other people Parkway Automotive is better suited for you if your like me you just want the bare minimum.

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  1344409200
• Parkway Automotive Service, LLC
  Brian - Verified Customer
  August 03, 2012

  They were very professional, very thorough, and very accommodating. You get what you pay for. The value was great.

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  1343977200
• Parkway Automotive Service, LLC
  Shawn - Verified Customer
  August 02, 2012

  They were very thorough.

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  1343890800
• Parkway Automotive Service, LLC
  Kathy - Verified Customer
  August 02, 2012

  The whole experience was phenomenal, no pressure, good points, gave me the facts to make the right decision on what needed to be done. It was an all around better experience than if you went to a dealership. Especially if you're an out of towner, they considered all of that, it was really nice. I would recommend them and wish they would open a shop in Charlotte, North Carolina.

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  1343890800
• Parkway Automotive Service, LLC
  Verified Customer
  August 01, 2012

  Customer transportation to home or office and back for pick up is extremely professional and convenient. Above all, no high pressure sales.

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  1343804400
• Parkway Automotive Service, LLC
  Verified Customer
  August 01, 2012

  I was disappointed that the repairs took much longer than expected even though I told the service rep I needed my car asap. I was not offered a less expensive repair alternative until after I declined a service. By then I had made other arrangements.

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  1343804400
• Parkway Automotive Service, LLC
  Verified Customer
  August 01, 2012

  The service rep communicated well with me throughout the whole process, which i appreciated very much.

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  1343804400
• Parkway Automotive Service, LLC
  Verified Customer
  July 31, 2012

  Did not inspire trust. I do not trust my car to them.

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  1343718000
• Parkway Automotive Service, LLC
  Gregory - Verified Customer
  July 31, 2012

  AAA recommend this shop and I am very pleased with the work.

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  1343718000
• Parkway Automotive Service, LLC
  Rich - Verified Customer
  July 27, 2012

  They're really nice people. They do a really good job and I trust them.

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  1343372400
• Parkway Automotive Service, LLC
  Amber - Verified Customer
  July 25, 2012

  Bob was my driver and he just made my day. You guys go out of your way to give good customer service. VERY IMPRESSIVE and appreciated.

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  1343199600
• Parkway Automotive Service, LLC
  Verified Customer
  July 24, 2012

  I Think the service there is excellent. The friendliness and how quickly they work on your car is excellent. I think the provision of transportation to and from your home if you need that is a wonderful feature that I regularly use. I believe the staff is extremely courteous. I've always been pleased with anything I've ever had done at the shop. Their prices seem high on some things.

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  1343113200
• Parkway Automotive Service, LLC
  Charles - Verified Customer
  July 21, 2012

  Excellent. They have been easy to work with for many years. Customer service is always quite good and I think it's important that they are very fair about their service. They don't do repairs just to make money.

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  1342854000
• Parkway Automotive Service, LLC
  Pearl - Verified Customer
  July 19, 2012

  I still have some problems and no money left

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  1342681200
• Parkway Automotive Service, LLC
  Richard - Verified Customer
  July 11, 2012

  Great service with employees that had knowledge to explain their work.

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  1341990000
• Parkway Automotive Service, LLC
  Dale - Verified Customer
  July 11, 2012

  Mike and his staff are very knowledgeable and courteous. They have your best interests and bottom line at the forefront of their concerns!

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  1341990000
• Parkway Automotive Service, LLC
  Glenn - Verified Customer
  July 06, 2012

  Great customer service!

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  1341558000
• Parkway Automotive Service, LLC
  Verified Customer
  July 06, 2012

  cost of labor is ridiculous

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  1341558000
• Parkway Automotive Service, LLC
  Dixie - Verified Customer
  June 22, 2012

  The staff is very friendly and they do great work.

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  1340348400
• Parkway Automotive Service, LLC
  Ron - Verified Customer
  June 21, 2012

  I have been satisified each time I've had servicing or repair work done on several cars. The staff is knowledgable and courteous and price seems to be fair.

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  1340262000
• Parkway Automotive Service, LLC
  David - Verified Customer
  June 20, 2012

  AJ is great to deal with as well as the other staff members. Service is a bit pricey, with that said the work that was performed on my car was impeccable.

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  1340175600
• Parkway Automotive Service, LLC
  Ina - Verified Customer
  June 18, 2012

  I am extremely satisfied with my experiences at Parkway and do not hesitate to bring my car to you for routine maintenance or special needs.

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  1340002800
• Parkway Automotive Service, LLC
  Verified Customer
  June 09, 2012

  Had an unusual issue that developed from a previous repair that they took the time to diagnose and solve and were very fair on the charges.

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  1339225200
• Parkway Automotive Service, LLC
  Nancy - Verified Customer
  June 09, 2012

  Parkway personnel is professional and personable. They work very hard to accommodate my work schedule and provide shuttles for customer service. First rate in customer service.

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  1339225200
• Parkway Automotive Service, LLC
  Verified Customer
  June 01, 2012

  They were very kind and informative and I liked their service very much. There was always something that needed to be done though, and perhaps that is just the way it is.

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  1338534000
• Parkway Automotive Service, LLC
  Albert - Verified Customer
  May 24, 2012

  They always accommodate my schedule. Clean facility, friendly professional staff at a fair price

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  1337842800
• Parkway Automotive Service, LLC
  Bill - Verified Customer
  May 16, 2012

  I'm extremely satisfied with the service provided by Parkway Automotive.

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  1337151600
• Parkway Automotive Service, LLC
  Kim - Verified Customer
  May 16, 2012

  Pressured to fix something that they had already "fixed" previously that should not have needed additional repair. Said they'd investigate and call back...never did.

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  1337151600
• Parkway Automotive Service, LLC
  Connie - Verified Customer
  May 10, 2012

  Great service. Friendly & I trust them very much! Love the great attitudes of the service writers, worked with Ben, & liked him especially. He was very professional. Will recommend to others!

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  1336633200
• Parkway Automotive Service, LLC
  Verified Customer
  May 04, 2012

  A little pricey yet good work. As with most places like this they will recommend lots of service you may or may not need immediately, or some you may prefer to get elsewhere.

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  1336114800
• Parkway Automotive Service, LLC
  Linda - Verified Customer
  April 20, 2012

  GREAT PEOPLE and very concerned

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