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Pampered Auto Care

16299 Fm 1325, Austin, TX 78728

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Auto Makes We Service

BMW Lexus Mercedes-Benz


Service & Repair

Customer Reviews (2 reviews)

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Pampered Auto Care
November 17, 2012

I had a noise from steering or suspension. Went to dealer and they told me to replace wheel bearing. Replaced one, two, $1300 later noise still there. Went to other shop (found here, high rating) - big mistake! Told me to change tires (btw, advised first to do wheel bearings, when I told them that I replaced they where "sure" about tires. $2K later still noise! Heard about Pampered from a friend (takes 4 cars there, and all his family). Tech took to test drive, lifted in the shop (I just stated that I have a noise, did not tell what was done) - I new what the problem was - front differential is failing! They told me that they can rebuild it for me, but it sounded too expensive. I called around, spend four days getting quotes, went back to MB of Austin and they confirmed failing differential and that they made mistake - gave me "reduced" quote of $3900!! At the end Pampered quote was the best (btw. They are the only one in the Austin and area rebuilding differentials), saved me more than 2K!! Finished all by promised time, gave me free loaner vehicle, and no more noise from my ML! I highly recommend this shop.

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Pampered Auto Care
August 07, 2008

Good work. Friendly owner. HOWEVER, it takes a looong time to check your car in and/or pick your car up. They usually seem overwhelmed and disorganized at the front desk, though that may be because there's only one computer and one guy standing up there. Edin, the owner I believe, however is opposite. When he comes in, things get done. He's very knowledgeable (we can take our BMW there, too), and friendly. I choose to suffer the wait and the front desk because he is so good.

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