The paint on the very front of the hood is starting come off all the way acrossthe car(its bubbling and faking) it's over 3yrs old now ford will not fix it for free which they should! this is bs! anyone have any suggestions?
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2007 Ford Mustang Question: paiting bubbling
Answer #1Superbob March 01, 2011, 18:17Master
Find out who Ford representative is in your area and go to him. I don't think they'll want to paint your car but it doesn't hurt to ask.
DaveJHM March 01, 2011, 22:25Master
A bit of information on how Ford works things:
Ford provides a budget to every dealership for goodwill usage. A dealership must use the budget wisely to take care of their most loyal customers, as it's commonly a very small budget. The theory is - if you buy your vehicle at one Ford dealership, service there the whole time, and then have a problem - they will step up and help.
I'm guessing the dealership declined your request for assistance. Ask to speak to the service manager and plead your case. Do you have any dealership loyalty to refer to? Regular servicing, multiple vehicle purchases, etc? If so, this can help.
If you have no luck at the dealership, contact Ford's customer relationship center (CRC) at 1-800-392-3673. Ask to have your concern considered for goodwill assistance. The CRC has a different pot of money to work from, and may be able to also assist.
Last, dealerships have relationships with body shops for the purpose of performing warranty body and paint repairs. This relationship forces body shops to work at Ford warranty rates - which are significantly less than retail for body and paint work. Ask your dealership to work with you to negotiate a price with the body shop they work with, perhaps at warranty rates.
Lastly - in my experience at Ford dealerships for about 15 years, I can tell you that very rarely did the dealerships or Ford step up to paint anything. 95% of the time, we discovered aftermarket paint repairs causing the early paint failure, even unknown to customers (such as lot damage repaired at the dealer prior to sale, etc...). Things like that are never warrantable anyway...so no assistance could be given. Ford considers mechanical failures to be by and large more significant than cosmetic issues.
Replyjes34p, March 01, 2011, 22:42Rookie
Hey thanks for the info i went to the dealership i got the car from the guys at the body shop were really nice they have seen that problem on mustangs they told me that he would paint it for only $250 being a known problem i think ford should fix it i will call the CRC later today mind u i found this problem while fixing a busted nut on the wiper motor shaft.