The Monterey location of Pacific Motor Service was established in 2000 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certified technicians. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “professional”, “reliable”, “impeccable”, and “excellent”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Pacific Motor Service - Monterey
Monterey, CA 93940 USA
Auto Repair Experience
- Kevin Donohoe, Manager
- Established 2000
- 5 Auto Repair Mechanics on Staff
- 88 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Tire Sales/Repair
- Early Bird Dropoff
- Rental Car
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Very courteous, took less time than stated. Very pleased with the service.
Kyle at PMS Monterey was kind, courteous, polite and I feel secure with the work promised and the work that was completed. I also feel Kyle was very helpful with my infinity to reset service reminders that he himself did. I was well pleased with the work.
Took 3 days longer than it should have to fix my car. Came in 15 minutes before closing to pick up my car, nothing was explained to me and the keys were left in the ignition with nobody watching the car while it sat out front where people were walking by.
I had a good experience. I'll turn to this shop when I need work next.
Very satisfied. Although the prices are on the high end for this area - they are not unreasonable. Especially with the 3 yr/36k mile warranty that no other shop offers in this area that I know of. Because of this the parts they use must be of high quality. I was ok with paying the costs for my repair and didn't leave feeling like I was taken advantage of at all. It's nice to have piece of mind that my car was fixed right the first time and I wont have to wonder if there will be issues later on.
Great job, good people.
PMS is as good as always. Highly recommended.
One of the primary reasons I was loyal to my previous auto mechanic for so many years is that I felt they NEVER recommended service unless it was necessary. However, their prices became prohibitively high, so I changed to Pacific Motor Service. I'm not yet convinced that Pacific Motor Service only recommends service when necessary. Time will tell.
The staff is always so friendly and real.
Service is always professional, repairs done to high standards.
Excellent service. Jim and Kyle did a great job of explaining what was wrong with my car and the best approach for repairs. I will be back.
The only place I will go. Very trustworthy.
Clean and professional. Great sevice.
Pacific Motor Service troubleshooted my issue and resolved the problem.
Good service, friendly staff, provided me with transportation when I needed it.
The only issue I had was the final invoice. Jim had indicated that he would waive the labor for attempting to clean the original EGR valve if I would then agree to order a new one. It looks as if I was billed for cleaning the bad EGR valve ($134.20) I wonder if Jim remembered this conversation. Besides that, I felt like everything was professional.
Highly professional staff.
Again, great customer service and repair.
Glad you are still in business.
I am new to the area. I just bought a used vehicle with high miles. I started having problems and thought I needed a head gasket replaced and was also considering a remanufactured engine. Your shop was the first one that came up on google. Jim was honest with me and helped me make the right decisions. I only needed to replace the radiator. I ended up getting the transmission, power steering and oil changed so I wouldn't need anything more done for awhile. I was happy with the customer service and I will definitely continue to be a customer while I'm here in Monterey.
Very pleasant experience.
Shop forgot to replace thermostat; I had to bring car back the next day, but shop fixed it promptly.
Nice people, but beware of personnel trying to 'upsell'. A simple oil change can become so much more because that is only the hook to get you in.
Jim,Kevin and the crew are excellent. Great human beings.
Very comfortable and treated with consideration. Very nice manager.
Thanks again for your excellent service.
Check engine light came back on after being repaired.
It was a very good experience. However, it could have been less expensive: the cost was the same I would have paid in my dealership.
Kyle indicated that previously 'regular oil' was used when servicing the oil & filter. He recommended the 'synthetic' oil that is used for new vehicles, and of course, costs more than the original estimate/coupon noted.
NOT dissatisfied; just wondering why this was not mentioned the other times when changing oil & filter service.
Work was done fast.
Jim is very helpful and makes sure the work gets done in good fashion.
Been a pleased client for 10+ years.
I had 2 repairs done recently. On the first one the wrong part was ordered and I had to wait another day until the car was ready. This was an inconvenience, other than that the repair was satisfactory .
I won the lottery. The staff made sure I was well looked after. Staff stayed until the tow truck dropped me off at the shop. Stored my car safely for night and drove me to the hotel they recommended.
The staff at Pacific Motor Service are excellent! The experience was very nice considering no one really wants to have to visit 'the shop'. The way they treated us was professional, courteous and communicative. Thanks for everything Pacific Motor Service!!
Car is working fine. Thank you.
Pac Motors is always fair and reliable.
The vehicle was repaired for part of the reasons I brought it to you. The other reason I brought it to you was and still is that it will not pass smog because the EGR status keeps reading 'NOT READY'
Very informative and communicative.Solved a difficult problem.
Jay was nice to work with.
My new mechanic...
Everything went smoothly, as usual. Repairs were made in a timely manner.
I got a simple oil change and had the usual friendly, courteous and straightforward service. No complaints, no issues.
Very fair, honest. Good communication, and timely.
Friendly, knowledgeable and willing to listen.
Excellent work. My van was diagnosed correctly, and it drives very well.
I had a coupon for a 36 point inspection but I don't believe they kept the promise. The tire pressure was not matched when I checked as soon as I got home so I have reason to believe they didn't rotate the tires. Very expensive. I have never paid $19.66 for an oil filter. The OE filter costs $7.12. Not going back.
Very professional, very prompt.
They were very fair and worked hard to diagnose the problem.
Just had a simple 50,000 mile check up to be done and check the balance of a rear tire. All items were done in just a couple hours and at a very reasonable price. I will be sure to return for my next service...
Great service on my old Mini.
I came in concerned about a shimmy sensation in the steering wheel which seemed to start after the shop rotated the tires a year ago. I then had the alignment done, but still didn't go away. My recent visit, the mechanic said I needed new rotors, that was the problem. Well, the problem is still exactly the same as before. Planning to go elsewhere and have the tires rotated. Since that seemed to start the problem, I will see if that fixes it. Not sure if I needed new rotors or not. Maybe I did, but the diagnosis that the shimmy would go away, and had gone away, was not correct.
Very responsive and helpful staff.
Every time I have gone in to get my oil changed, everyone has been very friendly and personable.
Pacific Motors replaced my transmission and did an excellent job.
Excellent work and customer service.
It took several visits to completely get the service done.
They told me what to expect. Estimated the service and kept me informed.
My experience was good, you were thorough with what was wrong with my car after I had gotten an oil change.
Shortly after the repair job, there was a problem w/some of the fasteners used. As soon as I told him about it, Jim ordered new parts, called me as soon as they arrived and had me in to have the new fasteners placed right away. I couldn't have been more satisfied.
Great professional service and attention to matters. An error or two in service however so had to return. A bit pricey but would return.
Had a six month oil change and checkup. Everything seemed fine except the included tire rotation was not done. When I detected this and brought it to their attention, the mechanic's excuse was that he could not find the locking lug nut which I had placed in the cup holder for his convenience. Anyway, he should have asked. They apologized and rectified the issue.
Service is good. However, they will always find some expensive repairs at least on alternate visits.
From the front desk to the workshop... they are thorough and experienced.
Everyone was helpful and professional.
I was shocked by the extra work that needed to be done without a call to provide updated estimate. My old parts were not provided so it was just taking the word of the service person that the items had been replaced.
Clean and polite. Great service.
took my e350 Mercedes in for a checkup since I had just purchased it for my wife and wanted to make sure it was in good shape, it ran great but had a few miles on it, also check engine light came on. Checked out car and was assured it was in good condition, tires in good condition , transmission valve needed replacement, nothing criticaL. FEW WEEKS LATER WIFE HAS A LOW TIRE, TAKES TO TIRE SHOP WHERE SHE IS TOLD BOTH TIRES ON PASSENGER SIDE NEED TO BE REPLACED. I IMMEDIATELY FEEL TIRE SHOP TRYING TO TAKE ADVANTAGE OF A WOMEN WHO ISN'T FAMILIAR WITH TIRES, ESPECIALLY SINCE I JUST PAID $145.00 TO HAVE YOUR SHOP CHECK IT OUT AND WAS ASSURED TIRES WERE IN GREAT SHAPE. NOT SO, TIRES WERE AS THEY STATED, WIRE SHOWING ON ONE AND THE OTHER BALD IN THE MIDDLE, STOPPED BY YOUR SHOP AND EXPLAINED SITUATION TO A WOMAN AT THE COUNTER, WHO ASSURED ME I WOULD GET A CALL, STILL WAITING FOR THAT CALL!
Good customer and maintenance services.
I had a lot of suspension work on my QX4 plus brakes. They did a great and timely job. Will go back should I need work on one of our other cars.
Reliable, always competent service. They commonly find some other issues with your car beyond the original problem and some of these can be quite expensive.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service