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Pacific Motor Service - Monterey

✓ RepairPal Certified
service@pacificmotorservice.com
550 E Franklin St
Monterey, CA 93940 USA
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OPEN NOW
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8:00am to 5:30pm
OPEN NOW
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
Call now:
(831) 665-6778
80 Verified Reviews

Auto Repair Experience

  • Kevin Donohoe, Manager
  • Established 2000
  • 5 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience
RepairPal Scorecard

The Monterey location of Pacific Motor Service was established in 2000 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certified technicians. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “professional”, “reliable”, “impeccable”, and “excellent”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Kevin Donohoe, Manager
  • Established 2000
  • 5 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • ACDelco
  • ASA
  • ASCCA
  • Bosch Service Network
  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

81 Verified Reviews
5 stars
(49)
4 stars
(20)
3 stars
(5)
2 stars
(3)
1 star
(4)
by - Verified Customer February 14, 2017

Great service!

by - Verified Customer February 09, 2017

Very courteous, took less time than stated. Very pleased with the service.

by - Verified Customer February 06, 2017

Kyle at PMS Monterey was kind, courteous, polite and I feel secure with the work promised and the work that was completed. I also feel Kyle was very helpful with my infinity to reset service reminders that he himself did. I was well pleased with the work.

by - Verified Customer January 29, 2017

Took 3 days longer than it should have to fix my car. Came in 15 minutes before closing to pick up my car, nothing was explained to me and the keys were left in the ignition with nobody watching the car while it sat out front where people were walking by.

by - Verified Customer January 31, 2017

I had a good experience. I'll turn to this shop when I need work next.

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by - Verified Customer February 02, 2017

Very satisfied. Although the prices are on the high end for this area - they are not unreasonable. Especially with the 3 yr/36k mile warranty that no other shop offers in this area that I know of. Because of this the parts they use must be of high quality. I was ok with paying the costs for my repair and didn't leave feeling like I was taken advantage of at all. It's nice to have piece of mind that my car was fixed right the first time and I wont have to wonder if there will be issues later on.

by - Verified Customer January 29, 2017

Great job, good people.

by - Verified Customer January 30, 2017

PMS is as good as always. Highly recommended.

by - Verified Customer January 30, 2017

One of the primary reasons I was loyal to my previous auto mechanic for so many years is that I felt they NEVER recommended service unless it was necessary. However, their prices became prohibitively high, so I changed to Pacific Motor Service. I'm not yet convinced that Pacific Motor Service only recommends service when necessary. Time will tell.

by - Verified Customer January 29, 2017

The staff is always so friendly and real.

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by - Verified Customer January 24, 2017

Excellent service...

by - Verified Customer January 22, 2017

Service is always professional, repairs done to high standards.

by - Verified Customer January 24, 2017

Good.

by - Verified Customer January 24, 2017

Excellent service. Jim and Kyle did a great job of explaining what was wrong with my car and the best approach for repairs. I will be back.

by - Verified Customer January 16, 2017

The only place I will go. Very trustworthy.

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by - Verified Customer January 16, 2017

Clean and professional. Great sevice.

by - Verified Customer January 08, 2017

Pacific Motor Service troubleshooted my issue and resolved the problem.

by - Verified Customer January 08, 2017

Good service, friendly staff, provided me with transportation when I needed it.

by - Verified Customer January 04, 2017

The only issue I had was the final invoice. Jim had indicated that he would waive the labor for attempting to clean the original EGR valve if I would then agree to order a new one. It looks as if I was billed for cleaning the bad EGR valve ($134.20) I wonder if Jim remembered this conversation. Besides that, I felt like everything was professional.

by - Verified Customer December 28, 2016

Great service.

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by - Verified Customer December 28, 2016

Highly professional staff.

by - Verified Customer December 28, 2016

Good service.

by - Verified Customer December 27, 2016

Again, great customer service and repair.

by - Verified Customer December 27, 2016

Excellent service.

by - Verified Customer December 12, 2016

Glad you are still in business.

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by - Verified Customer December 20, 2016

I am new to the area. I just bought a used vehicle with high miles. I started having problems and thought I needed a head gasket replaced and was also considering a remanufactured engine. Your shop was the first one that came up on google. Jim was honest with me and helped me make the right decisions. I only needed to replace the radiator. I ended up getting the transmission, power steering and oil changed so I wouldn't need anything more done for awhile. I was happy with the customer service and I will definitely continue to be a customer while I'm here in Monterey.

by - Verified Customer December 20, 2016

Very pleasant experience.

by - Verified Customer December 14, 2016

Shop forgot to replace thermostat; I had to bring car back the next day, but shop fixed it promptly.

by - Verified Customer December 11, 2016

Nice people, but beware of personnel trying to 'upsell'. A simple oil change can become so much more because that is only the hook to get you in.

by - Verified Customer December 12, 2016

Jim,Kevin and the crew are excellent. Great human beings.

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by - Verified Customer December 13, 2016

Very comfortable and treated with consideration. Very nice manager.

by - Verified Customer December 08, 2016

Thanks again for your excellent service.

by - Verified Customer December 07, 2016

Check engine light came back on after being repaired.

by - Verified Customer December 11, 2016

Excellent!

by - Verified Customer December 13, 2016

It was a very good experience. However, it could have been less expensive: the cost was the same I would have paid in my dealership.

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by - Verified Customer December 11, 2016

Kyle indicated that previously 'regular oil' was used when servicing the oil & filter. He recommended the 'synthetic' oil that is used for new vehicles, and of course, costs more than the original estimate/coupon noted.
NOT dissatisfied; just wondering why this was not mentioned the other times when changing oil & filter service.

by - Verified Customer December 06, 2016

Great experience!

by - Verified Customer December 06, 2016

Work was done fast.

by - Verified Customer December 05, 2016

Jim is very helpful and makes sure the work gets done in good fashion.

by - Verified Customer November 30, 2016

Been a pleased client for 10+ years.

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by - Verified Customer November 20, 2016

I had 2 repairs done recently. On the first one the wrong part was ordered and I had to wait another day until the car was ready. This was an inconvenience, other than that the repair was satisfactory .

by - Verified Customer November 15, 2016

I won the lottery. The staff made sure I was well looked after. Staff stayed until the tow truck dropped me off at the shop. Stored my car safely for night and drove me to the hotel they recommended.

by - Verified Customer November 07, 2016

The staff at Pacific Motor Service are excellent! The experience was very nice considering no one really wants to have to visit 'the shop'. The way they treated us was professional, courteous and communicative. Thanks for everything Pacific Motor Service!!

by - Verified Customer November 21, 2016

Car is working fine. Thank you.

by - Verified Customer November 06, 2016

Pac Motors is always fair and reliable.

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by - Verified Customer November 01, 2016

The vehicle was repaired for part of the reasons I brought it to you. The other reason I brought it to you was and still is that it will not pass smog because the EGR status keeps reading 'NOT READY'

by - Verified Customer November 15, 2016

Very informative and communicative.Solved a difficult problem.

by - Verified Customer November 03, 2016

Jay was nice to work with.

by - Verified Customer November 22, 2016

My new mechanic...

by - Verified Customer October 10, 2016

Everything went smoothly, as usual. Repairs were made in a timely manner.

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by - Verified Customer October 07, 2016

I got a simple oil change and had the usual friendly, courteous and straightforward service. No complaints, no issues.

by October 03, 2016

Very fair, honest. Good communication, and timely.

by - Verified Customer September 30, 2016

Friendly, knowledgeable and willing to listen.

by - Verified Customer September 29, 2016

Excellent work. My van was diagnosed correctly, and it drives very well.

by - Verified Customer September 27, 2016

I had a coupon for a 36 point inspection but I don't believe they kept the promise. The tire pressure was not matched when I checked as soon as I got home so I have reason to believe they didn't rotate the tires. Very expensive. I have never paid $19.66 for an oil filter. The OE filter costs $7.12. Not going back.

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by - Verified Customer September 20, 2016

Very professional, very prompt.

by - Verified Customer September 14, 2016

They were very fair and worked hard to diagnose the problem.

by - Verified Customer September 12, 2016

Just had a simple 50,000 mile check up to be done and check the balance of a rear tire. All items were done in just a couple hours and at a very reasonable price. I will be sure to return for my next service...

by - Verified Customer September 09, 2016

Great service on my old Mini.

by September 09, 2016

I came in concerned about a shimmy sensation in the steering wheel which seemed to start after the shop rotated the tires a year ago. I then had the alignment done, but still didn't go away. My recent visit, the mechanic said I needed new rotors, that was the problem. Well, the problem is still exactly the same as before. Planning to go elsewhere and have the tires rotated. Since that seemed to start the problem, I will see if that fixes it. Not sure if I needed new rotors or not. Maybe I did, but the diagnosis that the shimmy would go away, and had gone away, was not correct.

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by - Verified Customer August 29, 2016

Very responsive and helpful staff.

by - Verified Customer August 22, 2016

Every time I have gone in to get my oil changed, everyone has been very friendly and personable.

by - Verified Customer August 15, 2016

Pacific Motors replaced my transmission and did an excellent job.

by - Verified Customer August 12, 2016

Excellent work and customer service.

by - Verified Customer August 12, 2016

It took several visits to completely get the service done.

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by - Verified Customer August 10, 2016

They told me what to expect. Estimated the service and kept me informed.

by - Verified Customer August 02, 2016

My experience was good, you were thorough with what was wrong with my car after I had gotten an oil change.

by - Verified Customer August 01, 2016

Shortly after the repair job, there was a problem w/some of the fasteners used. As soon as I told him about it, Jim ordered new parts, called me as soon as they arrived and had me in to have the new fasteners placed right away. I couldn't have been more satisfied.

by - Verified Customer July 20, 2016

Great Service.

by - Verified Customer July 15, 2016

Great professional service and attention to matters. An error or two in service however so had to return. A bit pricey but would return.

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by - Verified Customer July 14, 2016

Had a six month oil change and checkup. Everything seemed fine except the included tire rotation was not done. When I detected this and brought it to their attention, the mechanic's excuse was that he could not find the locking lug nut which I had placed in the cup holder for his convenience. Anyway, he should have asked. They apologized and rectified the issue.

by July 08, 2016

Service is good. However, they will always find some expensive repairs at least on alternate visits.

by - Verified Customer July 06, 2016

From the front desk to the workshop... they are thorough and experienced.

by - Verified Customer June 29, 2016

Everyone was helpful and professional.

by - Verified Customer June 27, 2016

I was shocked by the extra work that needed to be done without a call to provide updated estimate. My old parts were not provided so it was just taking the word of the service person that the items had been replaced.

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by - Verified Customer June 24, 2016

Great service.

by - Verified Customer June 24, 2016

Clean and polite. Great service.

by June 21, 2016

took my e350 Mercedes in for a checkup since I had just purchased it for my wife and wanted to make sure it was in good shape, it ran great but had a few miles on it, also check engine light came on. Checked out car and was assured it was in good condition, tires in good condition , transmission valve needed replacement, nothing criticaL. FEW WEEKS LATER WIFE HAS A LOW TIRE, TAKES TO TIRE SHOP WHERE SHE IS TOLD BOTH TIRES ON PASSENGER SIDE NEED TO BE REPLACED. I IMMEDIATELY FEEL TIRE SHOP TRYING TO TAKE ADVANTAGE OF A WOMEN WHO ISN'T FAMILIAR WITH TIRES, ESPECIALLY SINCE I JUST PAID $145.00 TO HAVE YOUR SHOP CHECK IT OUT AND WAS ASSURED TIRES WERE IN GREAT SHAPE. NOT SO, TIRES WERE AS THEY STATED, WIRE SHOWING ON ONE AND THE OTHER BALD IN THE MIDDLE, STOPPED BY YOUR SHOP AND EXPLAINED SITUATION TO A WOMAN AT THE COUNTER, WHO ASSURED ME I WOULD GET A CALL, STILL WAITING FOR THAT CALL!

by - Verified Customer June 17, 2016

Good customer and maintenance services.

by May 26, 2016

I had a lot of suspension work on my QX4 plus brakes. They did a great and timely job. Will go back should I need work on one of our other cars.

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by - Verified Customer May 25, 2016

Reliable, always competent service. They commonly find some other issues with your car beyond the original problem and some of these can be quite expensive.

5 verified customers did not leave comments but provided these ratings:
by Aaron
by Natalia
by Susan
by Iljoon
by Kendra
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