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Pacific Auto Service

ptmxhp8448@sbcglobal.net
7451 Trade St
San Diego, CA 92121 USA
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(858) 207-4302
164 Verified Reviews

Auto Repair Experience

  • Olivier Lesecq, Owner
  • Established 1996
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technician
  • 96 Years of Car Repair Experience
RepairPal Scorecard

Pacific Auto Service, with its team of experienced service technicians, has kept vehicles running smoothly in the San Diego area since 1996. Their service advisers will take the time to listen to your concerns and make sure all of your needs are taken care of. The team of technicians is very experienced (averaging about 20 years) and keep abreast of all the latest technology by attending classes regularly. Pacific will do everything from oil changes to a complete engine overhaul, all with a 12-month/12,000 mile nationwide warranty. You'd be hard-pressed to find the same level of expertise that their auto mechanic specialists provide.

Details

Auto Repair Experience

  • Olivier Lesecq, Owner
  • Established 1996
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technician
  • 96 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ACDelco
  • NAPA

Message from the Shop

"Pacific Auto Service" is a friendly :-) family owned business with "AAA" and "BBB" certifications. Customers enjoy Nationwide Warranty of Service through the "Napa Auto Care Center" network.
Over the years the shop developed a clientele of faithful "Yelp" members but also "AAA" and "BBB" customers. They also service multiple local and national commercial fleets.
Their customers enjoy fair pricing and good ethics and many refer their friends and family.
After 15 years on Miramar Road, Pacific Auto Service moved to a more confortable and larger location at 7451 Trade Street, which is about a mile North of Miramar Road, via Camino Santa Fe.

Makes We Serve

  • Acura
  • BMW
  • Buick
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

164 Verified Reviews
5 stars
(124)
4 stars
(37)
3 stars
(2)
2 stars
(0)
1 star
(1)
by - Verified Customer December 20, 2016

I am grateful for Pacific Auto. It can be hard to find a shop you can trust. This is it.

by - Verified Customer December 19, 2016

love it!

by - Verified Customer December 12, 2016

I always take my car here now for repairs! They do an excellent job at a reasonable price! I really appreciate all the work they've done for my car!

by - Verified Customer December 08, 2016

Great!

by - Verified Customer December 07, 2016

The guys at the desk are great, called me to keep me updated of the work being done, and we're just great to talk to. It was my first time here and they made me feel like it was my 20th time.

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by - Verified Customer December 07, 2016

I has scheduled an appointment in the morning and the work was performed in a timely manner.

by - Verified Customer December 07, 2016

Thanks.

by - Verified Customer December 07, 2016

Challenging problem taken care of quickly and inexpensively!

by - Verified Customer December 04, 2016

Great experience and very honest team!

by - Verified Customer November 29, 2016

The shop owner seem fair and honest and did not pressure me into having any other work done. Very pleasant first impression.

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by - Verified Customer November 22, 2016

This shop is quick and convenient.

by - Verified Customer November 22, 2016

Love this shop!

by - Verified Customer November 22, 2016

Great experience, as always. And the hot tea is a nice extra :-)

by - Verified Customer November 22, 2016

Thank you for taking care of my daughter.

by - Verified Customer November 21, 2016

The entire staff is so friendly and they make you feel welcome and explain all the repairs prior to fixing your vehicle.

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by - Verified Customer November 18, 2016

I brought my car in for an oil change and to have the windshield wiper fluid reservoir replaced. The repairs were performed in a timely manner and the staff were professional, consistent with my past experience at Pacific Auto.

by - Verified Customer November 17, 2016

Well done.

by - Verified Customer November 15, 2016

Particularly on the basis of their work with my pretty old car, I recommend them very highly.

by - Verified Customer November 15, 2016

Great service and trustworthy!

by - Verified Customer November 13, 2016

Olivier is awesome! Very straightforward. He gives off a very trustworthy vibe. I don't feel pressured and always feel like I am getting the best prices and best quality work done on my car. He explains everything very thoroughly and always calls before making repairs.

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by - Verified Customer November 13, 2016

Pac Auto is quick and reasonably priced, but most importantly I trust them to deal with me honestly.

by - Verified Customer November 10, 2016

I have been going to Pacific Auto Service for at least 15 years, and I am never disappointed in the quality of work. They are always upfront about the maintenance of my car, and they give me time frames as to when I should get certain services.

by - Verified Customer November 09, 2016

Pacific Auto is honest and does excellent work. I would tell all my family and friends to go to Pacific Auto. Special thanks to Oliver.

by - Verified Customer November 08, 2016

Everyone there is professional and great to work with.

by - Verified Customer November 08, 2016

Always courteous and professional!

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by - Verified Customer November 06, 2016

They are honest.

by - Verified Customer November 06, 2016

Excellent customer service and communication throughout the service of my vehicle.

by - Verified Customer November 03, 2016

This place is he best auto shop I have ever used. The guys here are very trust worthy and I know that they never try to rip me off. They also provide better customer service than anywhere else I have ever been. The work they do is great as well I never have a problem with anything they fix for me. On top of wall of that they always have a good price while it's not the absolute cheapest place I have had work done it is by far the best value in have ever received from a mechanic shop.

by - Verified Customer November 03, 2016

This place was recommended by co workers and they were absolutely right their professionalism is inspiring!

by - Verified Customer November 03, 2016

I received stellar repair & customer service from the staff at Pacific Auto Service. I had a major repair performed on my vehicle & am very satisfied with the quality of the work. Customer service was great; they effectively communicated the trouble shooting/repair process & timeline. Thanks!

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by - Verified Customer November 03, 2016

PACIFIC AUTO SERVICE IS AN EXCELLENT STORE WITH GREAT QUALITY SERVICE & TERRIFIC PRICES & KIND PEOPLE WORKING THERE - OLIVIER & FERNANDO ARE EXCELLENT!

by - Verified Customer November 03, 2016

Very happy with my experience.

by - Verified Customer November 01, 2016

My favorite shop in San Diego, despite moving to Oceanside, it's still the only place I'll take my car for repairs.

by - Verified Customer October 31, 2016

They are professional, trustworthy & provide excellent service!

by - Verified Customer October 31, 2016

The owner and staffs are very nice, knowledgeable and professional. They provide very good service and quality parts.

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by - Verified Customer September 12, 2016

The best!

by - Verified Customer September 10, 2016

Excellent service.

by - Verified Customer September 10, 2016

Friendly staff, reasonable pricing. Overall a great shop!

by - Verified Customer September 09, 2016

Always on time and on point.

by - Verified Customer September 08, 2016

As always my experience was fantastic. Everyone is friendly, professional and work is done in a timely fashion. I always feel I am in good hands with Pacific. I never feel like I am being taken advantage of. They also take the time to try to explain the service they are performing on my car. What a great crew they have there at Pacific. Handsome too! :)

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by September 07, 2016

Everything was great.

by - Verified Customer September 06, 2016

The folks are highly professional and honest. I wouldn't trust anyone else in San Diego with my vehicle.

by - Verified Customer September 06, 2016

Every time we have work done at the shop, the customer service and quality of work are top notch.

by - Verified Customer September 03, 2016

Fernando was professional and business- like in his conduct but friendly. He said it will be ready the next day and it was. Reasonable charge.

by - Verified Customer September 02, 2016

I am satisfied with services performed here, oil change, tire rotation, and repair/replacement of broken/missing parts on my Subaru outback. I feel I get honest and fair services and repairs. I would recommend.

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by - Verified Customer September 01, 2016

Great service. Very professional, knowledgeable and friendly! Work was done in a very timely manner and they explained everything they were doing in detail.

by - Verified Customer August 30, 2016

Called in the day before for an oil change. Got in right away. Did a full check up very informative, very helpful.

by - Verified Customer August 30, 2016

I just received a fleet vehicle and was ecstatic that Pacific Auto was on my company's approved list as I bring my personal vehicle for service here. Quick job with friendly service and a job well done as always. Thank you Fernando, Olivier, and crew!

by - Verified Customer August 29, 2016

Excellent service and friendly staff.

by - Verified Customer August 29, 2016

Dodge Sprinter needed multiple repairs which were done quickly and well.

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by - Verified Customer August 27, 2016

Excellent customer service and communication

by - Verified Customer August 27, 2016

Pacific Auto has always been fair and honest with every repair completed.

by - Verified Customer August 09, 2016

Always friendly, honest, and efficient service

by - Verified Customer August 08, 2016

Very professional. They explain the steps they are taking and keep you informed. Well done.

by - Verified Customer August 05, 2016

Yes, I always recommend friends and co-workers to Pacific Auto!

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by August 05, 2016

Excellent and personal service

by - Verified Customer August 04, 2016

Very precise inspection based on customer request or customer report about issues. This is something really good to have as most of the shop do not do that.
I would love to hear some proactive suggestions from mechanic as well. Sometimes that helps to plan for future repair.

by - Verified Customer August 03, 2016

Pacific Auto has always been very quick, efficient, pleasant and competitively priced. I have been going to this shop for 20+ years and love them!

by - Verified Customer August 02, 2016

Work was done on time and was reasonable in price. Very pleased

by - Verified Customer August 01, 2016

Always outstanding service

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by - Verified Customer July 30, 2016

Every experience with this shop has been positive. Very impressive auto shop.

by - Verified Customer July 29, 2016

Professional, friendly, timely, effective, reasonably priced.

by - Verified Customer July 29, 2016

The reason I came to the shop was address and there were other items identified that were addressed as well.

by - Verified Customer July 29, 2016

Everything went smooth and the people up front were great. The job was done on time and everything went great!

by - Verified Customer July 26, 2016

Always great service!

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by - Verified Customer July 23, 2016

Pacific Auto has always been fair and honest with every repair completed.

by - Verified Customer July 22, 2016

Did a nice job - on time and close to quote

by July 08, 2016

Great service

by - Verified Customer July 06, 2016

I came in for a pre-purchase evaluation. I was impressed with the detail of the inspection, which I believe saved me thousands of dollars on a mediocre car.

by - Verified Customer July 06, 2016

Trustworthy & honest. They are dependable & always do a good job

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by July 05, 2016

Excellent. Great Customer Service

by - Verified Customer July 02, 2016

The best auto repair place in San Diego

by - Verified Customer July 01, 2016

Is it really possible to enjoy taking your car to be serviced at an auto shop? Yes, at Pacific Auto, and "from A to Z". To begin, there is no lag time in reaching Pacific Auto, and you reach someone who seems to know your specific car, or finds someone who does, quite quickly. Then, a Pacific Auto person - usually someone you know on first name basis- relays a detailed account of what repairs might be needed and provides full followup of options you have, never fazed by lots of questioning and lots of requests for clarification. No extra charge for the education! The repairs have always been quite quick, and shop hours are open long enough to pick up the car after work, without stressing. Furthermore, though they are a busy shop, Pacific Auto always seems to find a way to stretch themselves to suit any particular needs or circumstances you might have.

by - Verified Customer July 01, 2016

Excellent service always

by - Verified Customer June 30, 2016

Good service

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by - Verified Customer June 30, 2016

Efficient service and accurate results

by - Verified Customer June 30, 2016

I always have a good experience since I started using it 3-4 years ago.

by - Verified Customer June 27, 2016

Polite and personable staff, reasonably quick, and seemingly well equipped. Remembers their regulars and is courteous to new customers. Not the cheapest for an oil change, but polite, clean, and quick. Free coffee, too!

by - Verified Customer June 25, 2016

Courteous, quick, and reasonably priced.

by - Verified Customer June 24, 2016

Received fast, courteous estimate. Work was performed within the time frame quoted.

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by - Verified Customer June 22, 2016

Fast, quality service

by June 22, 2016

Good, professional!

by - Verified Customer June 08, 2016

Honest, efficient service.

by - Verified Customer June 08, 2016

Fernando, my service advisor, did a great job examining, addressing and correcting the problem with my "check engine light" problem. Took care of the problem in a very timely manner.. Very pleased.

by - Verified Customer June 07, 2016

Excellent service

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by - Verified Customer June 07, 2016

The repair was done quickly and the price was fair. Customer service was responsive and friendly.

by - Verified Customer June 01, 2016

Everything was better then expected. Great service!

by - Verified Customer June 01, 2016

Good work for a good price.

by - Verified Customer May 28, 2016

They never sell me service I don't need. Always check or diagnose my car before recommending service I actually need. Price is fair. Will come again.

by - Verified Customer May 26, 2016

These guys are great. Always informative, without talking down to you. I will continue to recommend Pacific Auto to my friends and colleagues.

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by - Verified Customer May 21, 2016

Timely and cost-effective repair...once again. Thank you!

by May 07, 2016

Excellent service.

by - Verified Customer May 07, 2016

Very consultative and work was done both quick and well.

by May 06, 2016

Very good service.

by - Verified Customer May 06, 2016

The service was planned based on their prior evaluation. The shop personnel were courteous and thorough. The service was performed in under the time estimated. I have been going to this shop for over 20 years in its two locations and have always been satisfied. I trust them implicitly. work is completed promptly; actually a little bit ahead of time.

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by - Verified Customer May 05, 2016

Good work, pretty fast, seems like they did a nice job, and the price was acceptable.

by - Verified Customer May 05, 2016

Excellent service, thanks.

by - Verified Customer May 04, 2016

Fast friendly service. They let me make appointments so I don't waste my day.

by - Verified Customer May 04, 2016

Olivier and team always provide us good customer service all the time...

by - Verified Customer May 03, 2016

Excellent job, they saved me money.

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by - Verified Customer May 02, 2016

I like the fact that I am notified of any issues/concerns that come up with my vehicle and have the option of getting it taken care of without any pressure.

by - Verified Customer April 30, 2016

Good advice and prompt service.

by - Verified Customer April 29, 2016

I have been taking my cars here for 12 years. They are great!

by - Verified Customer April 29, 2016

I was completely satisfied with the service I received.

by - Verified Customer April 28, 2016

Excellent and friendly customer service.

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by - Verified Customer April 27, 2016

As always, quick and courteous. I feel we get only what we need done and never too much like other places.

by - Verified Customer April 25, 2016

I have been going to Pacific Auto for around 15 years. They have always done excellent work and fair prices. Best of all, they are the most honest shop around. Only fix what needs to be fixed, never more. Great shop, highly recommend!!

by - Verified Customer April 23, 2016

You guys are the best, hands down.

by - Verified Customer April 21, 2016

A+

by - Verified Customer April 21, 2016

They are fast & efficient.

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by - Verified Customer April 19, 2016

I just needed an oil change this time, but also had them look at what was causing an oil smell.

by - Verified Customer April 19, 2016

Excellent service, solid price.

by - Verified Customer April 02, 2016

I've been going here for 15 years and they are exceptional.

by - Verified Customer April 02, 2016

I am never disappointed with the service. They are trustworthy.

by - Verified Customer March 31, 2016

Everyone at Pacific Auto is super professional. They do not try to up sell you and know that good, honest and reliable service brings repeat business. I won't go anywhere else.

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by - Verified Customer March 31, 2016

Always outstanding service!

by - Verified Customer March 30, 2016

Always great service!!

by - Verified Customer March 29, 2016

The staff was very friendly and helpful and explained the work they were doing and how long it would take.

by - Verified Customer March 29, 2016

They are extremely professional and no hidden fees.

by - Verified Customer March 28, 2016

Reasonable price, reliable repairs, warranty on repairs.

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by March 25, 2016

They are very helpful and informative.

by - Verified Customer March 25, 2016

The staff was very friendly and helpful. William talked to me about everything in detail and was able to answer every question.

by - Verified Customer March 23, 2016

Great service. Friendly, competent, reliable and trustworthy.

by - Verified Customer March 22, 2016

Very friendly and professional staff.

by February 27, 2016

Always received good service and I feel they are honest.

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by - Verified Customer February 27, 2016

Perfect service.

by - Verified Customer February 25, 2016

Very honest. Good prices. Fast great service.

by - Verified Customer February 25, 2016

Friendly, fast and honest. They have always diagnosed and repair our vehicles the first time and their rates are fair.

by - Verified Customer February 24, 2016

Excellent service, helpful discussion.

by - Verified Customer February 23, 2016

Pacific Auto always takes good care of my car. They are professional and honest.

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by - Verified Customer February 23, 2016

They provide an excellent service - they care about the car and customer.

by - Verified Customer February 23, 2016

Very satisfied.

by - Verified Customer February 23, 2016

The guys at Pacific Auto are always courteous, friendly and professional.

by - Verified Customer February 23, 2016

Staff were helpful and everything expected in the service were completely as explained. Nice staff and fast service.

by - Verified Customer February 20, 2016

I trust them completely.

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by February 20, 2016

Service is great.

by - Verified Customer February 20, 2016

They are fast and reliable.

by - Verified Customer February 19, 2016

I trust them.

by - Verified Customer February 19, 2016

Great service, my only problem is the shop is out of the way.

by - Verified Customer February 18, 2016

Fast, good service, trustworthy, good customer service.

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by - Verified Customer February 18, 2016

Been going there for over a decade. Honesty, trust, very fair with pricing. Communication A+. It is really great how the owners are so engaged and care about their customers. Very rare nowadays.

by - Verified Customer February 17, 2016

Great work , Honest, Valuable Knowledge about issue.

by - Verified Customer February 15, 2016

Accurate estimates, highly trained technicians, one time repairs and quality workmanship.

by - Verified Customer February 15, 2016

Their service is very honest.

by - Verified Customer February 15, 2016

I am unhappy with the repair done.

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by - Verified Customer February 13, 2016

They have provided excellent service on all of our vehicles.

by - Verified Customer February 12, 2016

We have been a long time client of Pacific Auto Service. It is really hard to find an honest and excellent customer service in auto repair industry. Our family has stayed with them for more than 15years now due to these qualities.

by - Verified Customer September 22, 2011

They're really friendly. They were available to explain things to me because I'm not very car literate, so I felt good about that.

by - Verified Customer September 14, 2011

Everyone there was very nice and I felt comfortable with them working on my car. They explained everything that was wrong with it and what needed to be fixed. I didn't feel like they were just trying to take my money. I felt like they were honest and that they would take care of me.

by September 10, 2011

It would be nice, if they had extra time, if they offered an extra service like vacuuming or washing the car for free.

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by - Verified Customer September 07, 2011

The guys that I worked with are great and nice. They explain to me what they did and showed me what the problem was and the parts and everything. Yeah, it was great!

by - Verified Customer September 02, 2011

They are extremely friendly and it was a very pleasant experience. Everything about it was very pleasant. I will be taking my car back!

by August 19, 2011

They are trustable - I felt that I could trust them. They wouldn't charge me extra.

by - Verified Customer August 15, 2011

They did a great job.

by - Verified Customer August 11, 2011

They are just great people and they're very honest. They are very friendly. Great customer service!

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by - Verified Customer August 10, 2011

I have no complaints. They were very professional. They had a very nice waiting room. Everyone was just very professional and I appreciated it. Also, they had quoted me a price and the actual price was about $5 dollars over and he knocked off the $5. It wasn't much money, but it was nice to have that knocked off.

by August 08, 2011

I would recommend the quality of service from a technical point of view. It's a very friendly place to go to as well.

by July 26, 2011

I recommended them to all my friends and I don't think I will ever change. It's my favorite place to go to.

by - Verified Customer July 26, 2011

I made a note on their Internet booking. If you make notes on there, they never receive them (they don't always get additional notes you leave on their site).

5 verified customers did not leave comments but provided these ratings:
by Mark, Don
by Wilhem, Bernard
by 1 verified reviewer
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