Honest and reliable.
They are not as good as the dealership but better than most all other repair facilities.
I have received exellent customer service every time i have been seen and they have gone above and beyond.
They do a good job and when there is a problem with a repair they make it right.
Fast and high quality workmanship.
Courteous, well informed, good work.
Excellent customer service, upfront about reasonable fees and repair costs.
They took all day to look over my car, they gave me false information about the head gaskets and told me to probably start looking for a new car. I took it to another mechanic and they fixed the valve gaskets and it's doing well.
They have great customer service and they have always done a good job for us.
In the course of 11 or so years, I have always gotten excellent service.
I brought a used car in to P&M for a pre-purchase inspection. Among many dishonest "flags" noted on my invoice (of which some I trusted you on and had you fix) was a note that the transmision fluid needed flushing. The fluid was and still is as pink as can be. Another was an oil leak marked as "dripping" when, in reality, it was hardly seeping.
Good service, honest diagnosis, friendly staff, in and out in less than a day from an AAA towing emergency.
Outstanding customer service & they follow through on commitments.
I had a belt replaced because it squeaked from time to time, especially when wet. Unfortunately, the replacement belt squeaked WORSE than the old one! So back I go. They said the belt was "on warranty" so I would not have to pay. Since it had been only a week, I felt the belt was not the problem, but the installation might be. But I said fine, just replace it. And the mechanic did so. HOWEVER, this belt has squeaked off and on ever since.Far worse and more frequently than the old one. PLUS after he reset the idle, it has never idled correctly. Sounds like it is about to die. Anyway, I have had a death in my family, a terrible unexpected death of a 36 year old wife and mother. I have not had the time or inclination to return to P&M to complain, and by now I am certain they will attempt to charge me for the work that was not done correctly in the first place. Or in the second place, for that matter. I will likely make an appointment with a different company. Oh, and I am handicapped. I find it amazing that after 2 visits, P&M did not bother to vacuum or wash my car after they worked on it. Just bad customer service. They used to do much better.
I brought the car in for an oil change and alignment. The alignment was performed at no charge because I had recently had work completed by P&M on the shocks and struts.
They did not resolve my problem; couldn't figure out what was wrong with my car.
I have always received great service with any repairs done right the first visit.
The service is excellent from the office staff to the service bays. They stand behind their work.
I shopped around, and not only were they the best price wise, their customer service was exemplary.
Always fast, friendly and honest service!
It's the only place I trust to do the job right
The work is done good.
Excellent quality of work and friendly staff. I have a long time relationship with them.
Took pickup in suspecting problem with starter. They checked it out and said there was no problem. Drove home and parked. Next day tried to start and nothing happened. Had a mobile mechanic come to my home and change starter in my driveway. Pickup starts every time now!
Have had multiple vehicles inspected, never have they been able to tell me what was wrong. One time the vehicle was simply out of gas and they still charged me hundreds of dollars and didn't not know what was wrong.
The staff communicated exactly what they were going to do before they started working on my car, while it was being worked on and after the service was complete. They also found multiple problems that my former mechanic did not find.
They've been working on my various cars for many years. They do good mechanical work, and stand behind their work.
Very thorough and I have a lot of confidence with service shop.
I received excellent service there.
Excellent service and quality work.
Great service. Fair prices. Already referred a friend recently and she too loved you guys.
They are very professional and interested in providing great service for every customer. The have a very clean shop that shows they all care about take pride in their work.
Very professional & friendly!!! My car is always repaired perfectly. I'm am always given an estimate!! Love these guys!!!