264 Lancaster Dr Ne, Salem, OR 97301 Map & directions
Call Now: (503) 828-0623
“They have great customer service and they have always done a good job for us.”
“Outstanding customer service & they follow through on commitments.”
“I have always received great service with any repairs done right the first visit.”
“The service is excellent from the office staff to the service bays. They stand behind their work.”
“I shopped around, and not only were they the best price wise, their customer service was exemplary.”
“Always fast, friendly and honest service!”
“Excellent quality of work and friendly staff. I have a long time relationship with them.”
“The staff communicated exactly what they were going to do before they started working on my car, while it was...”
“Great service. Fair prices. Already referred a friend recently and she too loved you guys.”
“They are very professional and interested in providing great service for every customer. The have a very...”
“Very professional & friendly!!! My car is always repaired perfectly. I'm am always given an estimate!! Love...”
About P&M Automotive
RepairPal’s Comprehensive Evaluation
P&M Automotive has been a long standing member of the Salem community - since 1975. This family owned shop strives to provide affordable auto repairs while offering one of the best warranties available in the automotive industry. They warranty the work done in their shop for 36-months / 36,000-miles for your peace of mind. This RepairPal Certified shop employees an experienced ASE Certified staff and provides them with the on going training that is needed to ensure that professional repairs are made to your modern vehicle. An investment has been made in dealership level computer diagnostic equipment and the automotive tools that are needed to perform a wide range of minor and major mechanical repairs and computer diagnostics. Their location near shopping and public transportation, along with a shuttle service, early bird drop off, and a very clean comfortable waiting area with wireless Internet make P&M a great place for you and your car.
Message from the Shop
We believe if we are to provide the best quality of service to our valued customers we also need to provide the best working conditions for the staff of P&M Automotive. We are pleased to have over 27 employees with some being here over 20 years with an average employment stay of over 5 years. My wife and I are very proud to have given out our 10 year ring 10 times to exceptional people that we have come to admire, their commitment to our customers and the company can not be put into words.
We are proud of our staff’s commitment to our valued customers and would hope you would give us a chance to prove it.
Byron & Bonnie Anderson
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube||Roadside Assistance|
|Scheduled Maintenance||Service & Repair||Timing Belts||Transmission Repair|
|AAA Member Discount||Car Wash||Coffee||Early Bird Dropoff|
|Free Multi-Point Safety Inspection||Gas/Diesel||Heated Waiting Room||Military Discount|
|Open Saturday||Parts/Accessories||Se Habla Espanol||Senior Discount|
|Service Guarantee||Shopping Nearby||Shuttle||Towing|
|Warranty Accepted||Wireless Internet|
Customer Reviews 39 verified reviews (40 total)39 Sort by: Date |
I brought a used car in to P&M for a pre-purchase inspection. Among many dishonest "flags" noted on my invoice (of which some I trusted you on and had you fix) was a note that the transmision fluid needed flushing. The fluid was and still is as pink as can be. Another was an oil leak marked as "dripping" when, in reality, it was hardly seeping.
I had a belt replaced because it squeaked from time to time, especially when wet. Unfortunately, the replacement belt squeaked WORSE than the old one! So back I go. They said the belt was "on warranty" so I would not have to pay. Since it had been only a week, I felt the belt was not the problem, but the installation might be. But I said fine, just replace it. And the mechanic did so. HOWEVER, this belt has squeaked off and on ever since.Far worse and more frequently than the old one. PLUS after he reset the idle, it has never idled correctly. Sounds like it is about to die. Anyway, I have had a death in my family, a terrible unexpected death of a 36 year old wife and mother. I have not had the time or inclination to return to P&M to complain, and by now I am certain they will attempt to charge me for the work that was not done correctly in the first place. Or in the second place, for that matter. I will likely make an appointment with a different company. Oh, and I am handicapped. I find it amazing that after 2 visits, P&M did not bother to vacuum or wash my car after they worked on it. Just bad customer service. They used to do much better.
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