Olde Towne Auto Repair
Auto Makes We Service
|Service & Repair|
Customer Reviews (3 reviews)3 Sort by: Helpful |
I just had my car serviced by this shop. Granted, my car had a series of issues (3 check engine codes) and was running pretty rough. The service advisor called me and asked about any and all recent work. I went through the history. They then proceeded with their diagnostics. Ironically, they came up with a completely different diagnostic than a previous shop had provided for me - boy, I'm glad I got my car out of that other shop before they touched it any further.
I was called prior to them replacing a part that was going to cost $419 (EGR valve - directly from Mazda). Actually, what surprised me, was that the parts mark-up was minimal as this part for me to buy from Mazda is nearly $400. Some shops mark up their parts prices 100-300% ... been there, done that. The part didn't arrive until later in the day after it was expected, so the work couldn't be wrapped up that day. Again, I got a courtesy call prior to the end of the day informing me of the status.
The next day arrived. I gave them a quick call shortly before noon. The part had been installed and the tech was tracing through some of my vacuum lines. My car (Mazda) has 21+ feet of vacuum lines with several connectors. The tech resolved the issue and my car was finished prior to the end of the 2nd day. What surprised me the most, was that I wasn't charged an additional dime for the tech to sort out the vacuum line issue. The price I paid in the end was the same price that I was quoted the day before when they asked about proceeding with the $419 part purchase and installation.
Simply put, my vehicle with 144,500 miles is now running like a baby again. She's purring just as smooth as she was on the day I bought her 8 years ago.
I've also had past dealings with this repair shop. About 15 years ago, they spent many hours of diagnosing some electrical issues on my vehicle. In the end, it turned out to be the ECU (computer) that was bad from General Motors. The located and installed an after-market computer for me and I never had another issue with that vehicle for the next 3-4 years until I sold it.
I'd highly recommend this shop to anyone in the Prince William / Western Pr. William county area. I've been to many shops over the years. This one is about as good as it gets.