Excellent all around. Kevin and his team made an unfortunate vehicle repair into a great experience!
Really knowledgeable & resourceful!
Very Knowledgeable and caring.
I'm not going to bad mouth the company ....but I will not go back.
We do our best to resolve a customers concern with as little cost to the customer as we can. If we don't reach that goal with every customer, it is usually due to a miscommunication or a concern with more than just one contributing factor. We find that most unsatisfied customers are one's that haven't returned to us after a repair or service to let us know that we didn't meet their expectations. For that we are sorry and regret that we were unable to find a more satisfactory resolution. -JKC
Excellent customer service.
Went in to make an appointment to have a hose put on and he said hey just pull it up here and in 5 minutes the mechanic had the hose on. Great work and very efficient. Would definitely recommend them.
I have been a customer for over a year. I feel I get good service. The staff is always friendly and helpful. They remember my car and it's quirks. Pricing is reasonable.
The last honest mechanic on earth.
Very customer based service. Great service. Great Techs.
Excellent. They really went the extra mile.
Amazing service. Going through tough times personally and was able to get great and fair prices. Very quick at responding and customer service is great. I have been in northwest Arkansas since 1989 and they are the best I have used.
friendly to work with and cooperative in explaining the problem.
Excellent service, quality work.. I don't plan on going anywhere else.
Immediate service with a smile.
These people know their stuff and are some of the nicest most helpful people you will ever meet!!!!!! All of my business will be here from now on.
I took my vehicle in and was told to expect transmission issues. Sure enough in less than two weeks what was explained would happen came to pass. I have scheduled an appointment to get the problem solved. It was nice to actually be informed of a pending problem that came to pass, instead of being "Warned" of all manner of things that never happen when I have gone other places.
These guys are awesome!
After another shop had wasted a month of my time without working on my car, NWA Auto Shop rose to the challenge.
All facets and options of repair explained I was allowed to make choices on our pair that I needed to have it done in a timely fashion.
Friendly honest people always willing to help. The work was done on time and professionally, I will be back and refer my friends!
Kevin and his team work to diagnose the problem, then give you pressure free options to make or delay making the repairs. Very fair labor prices and GREAT customer service!
Kevin and Sharon are great folks and provide great service. Always satisfied. My first choice for auto repair.
Fabulous customer service. Kept me in the loop and followed up with questions and gave great suggestions. Best experience with a car repair shop.
They have special discounts for veterans. They are honest about parts. They don't try to sell you things that you don't need. Kevin is #1.
I bought a part to have put on my vehicle. They didn't put the wheel bearings on. He handed them back to me. He stopped working on my vehicle and took a break.
Always top notch service and solutions.
Always honest, competent, friendly, helpful.
I didn't like it. I don't think they knew what they were doing. They didn't know what they were doing on my car.
They took care of every problem we had. We were very satisfied. They are very friendly. They worked very well with us. We were very happy with them.
They are wonderful and fantastic. They care about their customers.
Kevin never disappoints! He has done many repairs and done the well. If he does not know the answer he consults experts who do to make sure my car is repaired right. NWA Auto is the best.
Kevin and the whole gang at NWA Auto Shop are always great to work with. They answer all my questions and help me figure out the best course of action and I don't feel like they are ever going to overcharge me. Highly recommend them to anyone for auto service :)
Excellence. Enough said. ; )
Excellent customer service, everything is explained both ahead of time and while the repairs are ongoing, and within the budget that you expect based on the initial look over of the car.
They are extremely nice.
Great, quality, fast work!
Extremely happy, awesome experience.
They are very informative.
Very accurate in their work, very friendly, keeps you updated on your vehicle, and very reasonable,
Completed work requested.