NTB - National Tire & Battery
Hours of Operation
|Mon - Fri:||7:00am to 8:00pm|
|Sat:||7:00am to 8:00pm|
|Sun:||8:00am to 6:00pm|
Message from the Shop
NTB is your best value store for tires and service. We keep your hours! Open early, open late, open Sundays. Unlimited selection of name-brand tires and lifetime tire rotation. Courteous, certified professional staff. All this and low prices too! Because we want to be your FIRST choise for tires and service.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance|
|Service & Repair||Timing Belts||Tire Sales/Repair||Transmission Repair|
|Coffee||Early Bird Dropoff||Extended/Evening Hours||Financing|
|Free Multi-Point Safety Inspection||Open Saturday||Open Weekends||Parts/Accessories|
Customer Reviews (2 reviews)2 Sort by: Date |
I've taken various cars to this NTB over the years and have never had any serious problems... Well until now anyway.
I took my car in to get it aligned in January after rebuilding the front passenger side suspension including control arm, bushings, ball joint, inner and outer tie rods. At the time the technician said that he had a hard time aligning the car because drivers side components were worn. He suggested my drivers side control arm or tie rods could be bad. None the less he was able to align the car to within factory spec.
Yesterday, two months after having it aligned I replaced all of the suspension components on the drivers side. Control arm, bushings, ball joint, tie rod and tie rod end. I dropped my car off at lunch and was surprised to get a voicemail from them around 2 telling me they aren't able to align my car because my passenger side tie rod is seized and wont adjust. When I returned their call I spoke with the service manager and he gave me the run down and suggested they could replace defective parts (at a cost of 540.00) . I informed him that all the suspension components are less than two months old and if something is seized it was due to over torquing the tie rods when they last aligned my car. He was insistent that it wasn't their technicians and that I would need new inner and outer tie rods to solve the issue. I reiterated that the parts were new and that they were the only one's to touch them. I requested a refund of my alignment plan or replacement of the parts at their expense.
After 15 minutes of back and fourth he told me I should speak with the technician. The technician was dumbfounded as to why it wouldn't turn and stated that the inner tie rod wasn't stripped and he even tried using a blow torch to heat the outer tie rod in the hopes it would expand and allow him to loosen the tie rod. This is a common technique to loosen tension when dealing with stuck bolts and the like, however when you heat metal with a torch you also weaken it. This is a definite no, no when it comes to suspension parts.
I picked up the car and took it home for a closer look. I was disappointed to find the inner tie rod was in fact stripped and the outer tie rod had been heated to the point that the protective paint had been burned off. After realizing there was no way to adjust the tie rod I called NTB Consumer line and submitted an issue to be addressed by the regional director.
I hope that they stand behind their work and resolve this issue as they are clearly at fault. I wouldn't rule out another NTB but due to the circumstances I couldn't recommend this location without serious reservations.
Best of Luck... I'll update this review with the results of my claim.