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Northwest Automotive, Inc.

2625 E Montlake Pl, Seattle, WA 98112 Map & directions

Call Now: (206) 455-7216

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About Northwest Automotive, Inc.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
87
Tools & Equipment (?)
92
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Starting out in a service station in 1985, Northwest Northwest Automotive has grown to 3 locations in the Seattle area. Our review of this location in Montlake found a company that develops their employees from within. Their manager Robert started out as an automotive technician apprentice and worked his way up to becoming the manager of this store. This location, as well as their others are Washington State emissions repair facilities, the employees receive regular training and are supplied with a good assortment of the tools and equipment to perform their job. Conveniences offered at this location are WiFi, Customer Shuttle, and early bird vehicle drop-off.

Message from the Shop

Since its inception in 1985 Northwest Automotive has worked to be your complete, one-stop neighborhood vehicle repair facility.When you call one of our shops, your call will be answered by an ASE certified Master Repair Technician who will be able to answer your questions and offer helpful advice. Our technical staff average over 20 years of experience each and have access to the latest technical training and equipment. We do not pay our technicians on flat rate like many other repair shops and car dealerships so they can spend more time to be sure your vehicle is diagnosed accurately. Our company policy is to inspect your vehicle and provide you a complete repair estimate up front. Our store managers and service writers will convey this information to you in a friendly, forthright manner so that you can make informed decisions about your vehicle service needs. We will complete the repairs you authorize in a timely manner using quality parts and attention to detail. We will stand behind our work with a no fine-print warranty covering parts, labor and towing anywhere in the US good for a year or longer. Our goal is your total satisfaction with every repair. We want to be your repair shop for life!We are grateful to all of you who have made our success possible, and look forward to serving you in the years ahead.Doug, Raoul, Bob and the crew of Northwest Automotive.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

Early Bird Dropoff Gas/Diesel Service Guarantee Shuttle
Wireless Internet

Customer Reviews 25 verified reviews

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Northwest Automotive, Inc.
Verified Customer
September 18, 2013

I like their competitive rates and the highly technical technicians. It's a clean shop, easy to get to, and they have never done me wrong.

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Northwest Automotive, Inc.
Verified Customer
September 18, 2013

They did the work in a proficient manner quickly and efficiently and were very informative.

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Northwest Automotive, Inc.
Verified Customer
September 16, 2013

I've been pleased with what they've done with my car. They did a good job, at least as far as I know, I don't know that much about cars. If I say I don't know much about it, it's hard to answer, they took care of the problem.

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Northwest Automotive, Inc.
Verified Customer
September 12, 2013

I'm usually satisfied with their service, except when sometimes I'm wondering if they are charging me for unnecessary things.

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Northwest Automotive, Inc.
Verified Customer
September 11, 2013

The owner is very friendly. Fair price and quality of work.

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Northwest Automotive, Inc.
Verified Customer
September 10, 2013

I would say quality of work is a 9.5, personality is a 9.5, cost is a 5. For me he is close by, convenient, prompt, and he tends to be honest by telling me not to spend the money on my vehicle because it needs work and it is more than the value of the vehicle. The upshot is he is honest.

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Northwest Automotive, Inc.
Verified Customer
September 03, 2013

He seems to be honest and does good work.

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Northwest Automotive, Inc.
Verified Customer
August 30, 2013

They're very thorough, they called me with any questions, so I was well informed.

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Northwest Automotive, Inc.
Verified Customer
August 29, 2013

Competent, local, and they explain what work needs to be done. Bob just knows what he is doing.

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Northwest Automotive, Inc.
Verified Customer
August 23, 2013

They did a fine job, there's nothing wrong with it. I don't recommend places like that to my friends too often, so I wouldn't go out of my way to recommend it.

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Northwest Automotive, Inc.
Verified Customer
August 22, 2013

The mechanic named Bob is very honest and helpful. I have had a bad experience that hurt my car, but this place seems like a reputable place and the service is excellent and my car is returned to me in good condition. I had a bad experience, but it is a trustworthy place, sincere, and helpful.

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Northwest Automotive, Inc.
Verified Customer
August 21, 2013

They do good work and on time and they communicate what's going on and overall they do a good job.

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Northwest Automotive, Inc.
Verified Customer
August 15, 2013

We are very comfortable with Bob who is extremely helpful and communicates very well and we believe he is honest. Trust, honesty, communication, we are very happy with the service he provides.

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Northwest Automotive, Inc.
Verified Customer
August 09, 2013

They were very helpful and I double checked the work they did when I got home.

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Northwest Automotive, Inc.
Verified Customer
August 09, 2013

Every time I've gone there they have great service. They're really prompt and friendly and they're courteous and efficient and they just seem to only tell me what I need instead of things I don't.

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Northwest Automotive, Inc.
Verified Customer
August 06, 2013

I heard friends that said it was a fair price to be charged. My bearings needed to be changed and my oil was low. Good service, very friendly, I think they were understanding with the situation. I had to take the bus.

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Northwest Automotive, Inc.
Verified Customer
July 29, 2013

I like it and it is a convenient location for me. The price is reasonable and the guy is very nice.

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Northwest Automotive, Inc.
Verified Customer
July 24, 2013

I was impressed by their friendliness of service and honest time of finishing. I've had places say they would be finished at a certain time and when I show up I have to wait, so everything is done on time, and a thorough explanation of why costs are the way they are and because of that I don't feel gouged.

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Northwest Automotive, Inc.
Verified Customer
July 05, 2013

I had a very expensive repair done and then I experienced a few months later the same problem and when I brought it in I was told that it may or may not be covered with their warranty. They made me wait two weeks for their service schedule. Even though it was there fault for not repairing it the first time. It never got completely fixed when they called me.

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Northwest Automotive, Inc.
Verified Customer
June 27, 2013

My family used them for a while and they perform great work on Subaru's and they're the automotive I use so they know the history. The repairs were unprecedented and I knew they would be able to make the repairs in a timely manner.

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5 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(2) by 2 verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
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Hours of Operation
Mon:8:00am to 6:00pm
Tue:8:00am to 6:00pm
Wed:8:00am to 6:00pm
Thu:8:00am to 6:00pm
Fri:8:00am to 6:00pm, 8:00am to 6:00pm
Call Now:

(206) 455-7216

Auto Repair Experience

  1. Robert Goodloe, Manager
  2. Established 1985
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 31 Years of Car Repair Experience