new key on 2002 Suzuki XL-7

lost my keys to my 2002 suzukixl7 got a new key made thru the dealer with the vin number but key wont work

Asked by for the 2002 Suzuki XL-7
2 answers
call dealer and ask for advise.
Key won't turn in the switch , or vehicle won't start? Does the key work in the door lock?