New England Imports

✓ RepairPal Certified
neisaabs@gmail.com
37 Armory Rd
Waterville, ME 04901 USA
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CLOSED NOW
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8:00am to 12:00pm
CLOSED NOW
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8:00am to 5:00pm
S
8:00am to 12:00pm
W
8:00am to 5:00pm
Su
Closed
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8:00am to 5:00pm
M
8:00am to 5:00pm
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8:00am to 5:00pm
Call now:
(207) 618-8496
23 Verified Reviews

Auto Repair Experience

  • Bill Pettipas, Owner
  • Established 2011
  • 3 Auto Repair Mechanics on Staff
  • 52 Years of Car Repair Experience
RepairPal Scorecard

The Waterville location of New England Imports has been serving the local community since 2011. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the very best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as honest, efficient, knowledgeable, and courteous. This location features a team of automotive professionals whose commitment to ongoing training ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Loaner vehicles, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Bill Pettipas, Owner
  • Established 2011
  • 3 Auto Repair Mechanics on Staff
  • 52 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • Car Delivery
  • Loaner Car
  • Service Guarantee
  • Wireless Internet

Affiliations

  • TECH-NET

Message from the Shop

At New England Imports we have been providing pre-owned Saabs to Maine car buyers since 1990 and are an official Saab service center. We are committed to providing the absolute best possible customer experience coupled with some of the finest pre-owned Saabs in the area. To serve our customers best we have two locations, one in South China and the other one in Waterville.

Are you looking for a pre-owned Saab or a used foreign or domestic vehicle that will exceed your expectations? Visit our lot in South China to see the great selection of quality used vehicles backed by our name. On our lot you will find well-maintained used cars at great pricing!

Service You've Come to Expect
Our 1,500 square foot service area allows us to service most domestic and imported cars and trucks. We constantly strive to ensure that all your automotive needs are met by providing expert information, listening to your needs and concerns, and providing timely and quality repairs. When it becomes necessary to have your car serviced, you deserve the best in treatment and service. Our goal at New England Imports is to provide you with both. If you are tired of indifferent attitudes and high prices, come see us at New England Imports.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

23 Verified Reviews
by December 02, 2014

I had good service. I've gone several times and I trust them. Convenient. Nearby I had good service there. I've gone several times and I trust them. They are convenient meaning nearby.

by - Verified Customer December 02, 2014

They were very prompt. They told me the cost before the work. I call them up and they get the car there the next day. I can drop my car off there and walk to my house. It looks nice in there.

by - Verified Customer December 02, 2014

Friendly, honest, the customer service is good. if they have a hunch that you need a service they get you in right away. Consistency of service is very good. The rates were competitive.

by - Verified Customer December 01, 2014

They always provide fast friendly service.

by - Verified Customer December 01, 2014

They are efficient, charge decent prices and they are experts on my vehicle.

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by - Verified Customer December 01, 2014

They do good work.

by November 26, 2014

They are responsive and responsible.

by - Verified Customer November 25, 2014

Whenever I'm in a bind they do what they can to help me out.

by - Verified Customer November 25, 2014

They do the job quickly. They give you a good price. They make the whole process easy. They fix your car right and give you a good price.

by - Verified Customer November 25, 2014

They were prompt, on time, and they really explained thoroughly what they were going to do. The customer service altogether was great. Package deal altogether was pleasing. I didn't have to wait around for a while.

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by - Verified Customer November 24, 2014

They provide wonderful service, they give me little service items such as fuses and light bulbs at no charge. Overall I always receive good service there.

by - Verified Customer November 24, 2014

Their service is excellent. As a women, I appreciate that they thoroughly inspect the vehicle. If there is something needing to be done they let me know. Their service price is reasonable.

by November 21, 2014

The mechanic that usually works there is very knowledgeable and if he doesn't know he looks it up. He is very helpful.

by - Verified Customer November 20, 2014

They did what they needed to do and it was quick. They did an alignment.

by - Verified Customer November 19, 2014

They are really friendly. They go above and beyond to help you out. They get you in whenever you need it. We have never had any trouble with them. They do the work really well. They have specialist there for my car.

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by - Verified Customer November 19, 2014

They treat you very nicely, they actually listen to what you have to say and they treat you with respect.

by November 19, 2014

They were punctual and honest. They are a small company and it takes time for them to operate.

by - Verified Customer November 17, 2014

I've been dealing with them for a long time. You have a problem, they listen and fix it. They don't jerk you around. Everything that is fixed is fixed right. I've had bad experiences at other places.

by - Verified Customer November 17, 2014

If I ever have an issue I can call them, they take me in whenever I need to get in. They don't overcharge me and they bend over backwards to help me.

by - Verified Customer November 17, 2014

They have fast, courteous, thorough service with great rates. They do good work and the prices are reasonable.

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by November 15, 2014

I've had good work with them. I've been satisfied with the work they've done for me. They do what I ask them to do at a reasonable price.

by - Verified Customer November 14, 2014

I was very happy with the service.

by - Verified Customer November 14, 2014

We have always gone there and they always do a good job.

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