Bill and crew are top notch! I've been bringing my Saab vehicles to New England Imports since I "found them" several years ago while driving by their South China location. I've never been to a repair facility that was so honest, knowledgeable and accommodating! I've saved lots of money by bringing my Saabs to NE Imports. They ALWAYS go above and beyond the call. You are not treated as a moron, and they will go the extra mile to repair or maintain your vehicle at the most reasonable price. I recommend Bill, Andy and the rest of the crew to anyone who wants to remember what customer service is all about!