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New Country Motor Cars

1 Weston Street, Hartford, CT 06120

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New Country Motor Cars
April 08, 2014

I've taken my 2010 MB R350 Bluetec there for service twice. The first time was for a routine "B Service". They did the work fine, and returned the in excellent condition. They also provided a C300 loaner car, which was nice. Unfortunately, they failed to notice leaking fluids from the steering column. This caused the car to fail a NY state inspection later that month.

The second time I took the same vehicle back for some warrantee issues (ABS sensor and steering speed sensor). Again, nice loaner, but the service writer tried to upsell me on replacing my air filters. Presumably, these were inspected as part of the B Service 5 weeks ago. I was advised by an MB service professional that these usually last for 80,000 miles under normal driving conditions.

So, nice amenities, but I have concerns about 1) the thoroughness of their work, and 2) their focus on improving dealer profitability at customer expense.

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