New Country Motor Cars

This shop is not RepairPal Certified. Learn more
1 Weston Street
Hartford, CT 06120
(860) 278-2000

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
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Details

Specialties

  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair

Amenities

  • Parts/Accessories

Makes We Serve

  • Mercedes-Benz
  • Smart
Reviews

Overall Rating

Customer Reviews

April 08, 2014

I've taken my 2010 MB R350 Bluetec there for service twice. The first time was for a routine "B Service". They did the work fine, and returned the in excellent condition. They also provided a C300 loaner car, which was nice. Unfortunately, they failed to notice leaking fluids from the steering column. This caused the car to fail a NY state inspection later that month.

The second time I took the same vehicle back for some warrantee issues (ABS sensor and steering speed sensor). Again, nice loaner, but the service writer tried to upsell me on replacing my air filters. Presumably, these were inspected as part of the B Service 5 weeks ago. I was advised by an MB service professional that these usually last for 80,000 miles under normal driving conditions.

So, nice amenities, but I have concerns about 1) the thoroughness of their work, and 2) their focus on improving dealer profitability at customer expense.

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