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New Canaan Avenue Service. Inc

87 New Canaan Avenue, Norwalk, CT 06850 Map & directions

Call Now: (203) 989-3565

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About New Canaan Avenue Service. Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability
88
Tools & Equipment
97
Customer Service
90
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Our team found New Canaan Avenue Service, Inc. to be a well established shop servicing the community since 1986. Doug Dingee has over 30 years of automotive experience, he is an ASE Certified Master Technician. This is a 2 man shop that has had the same staff for the past 16 years. These guys are certified State of Connecticut Smog Technicians and this is a state emissions testing center. Certified shops in our network are held to a high bar from training, certification, and tenure and we found New Canaan has done what it takes to keep current with training, and has made the investment in the tools and computer diagnostic equipment needed to perform professional repairs on your late model vehicles.

Message from the Shop

General repairs, specializing in computer diagnostics and emission repairs. Complete automotive service in a modern and clean facility with up to date dealer level specialized equipment and experienced master tech with L-1 advanced performance certification. The facility is a State of Connecticut Emissions testing station and a certified repair facility.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Child Friendly Early Bird Dropoff Gas/Diesel Heated Waiting Room
Se Habla Espanol Shopping Nearby Store Wireless Internet

Customer Reviews 24 verified reviews (27 total)

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New Canaan Avenue Service. Inc
Verified Customer
May 22, 2013

He went out of his way to help me. He went above and beyond. I felt like I got a good value for my money.

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New Canaan Avenue Service. Inc
Verified Customer
May 20, 2013

The work is quick, and they're very reliable.

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New Canaan Avenue Service. Inc
Verified Customer
May 20, 2013

I was very happy with the jobs that they did with the repair and the decisions that they made.

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New Canaan Avenue Service. Inc
Verified Customer
May 17, 2013

He was truthful. He did the job that he was supposed to perform. He was honest, just perfect. He performed the job correctly. He didn't take us for a ride. He was very truthful and he definitely knew his job. He was the most professional mechanic that I had met in a long, long time. I so highly recommend it. I sent two customers to him. I dropped one car off and the other recommendation dropped their car off. Two customers from that.

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New Canaan Avenue Service. Inc
Verified Customer
May 08, 2013

They have been very good to me and they do a very good job. They have been taking good care of me for years.

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New Canaan Avenue Service. Inc
Verified Customer
May 07, 2013

Service was everything that I expected. My car was fixed. What I brought it in for was fixed and it was done within the next day of my calling.

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New Canaan Avenue Service. Inc
Verified Customer
May 03, 2013

They performed the service. They were accommodating and very nice.

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New Canaan Avenue Service. Inc
Verified Customer
April 26, 2013

He is very good and helpful. He does a good job.

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New Canaan Avenue Service. Inc
Verified Customer
April 24, 2013

He's a very good mechanic. Excellent mechanic. Very satisfied. He's a top notch mechanic. Excellent. I'm very satisfied.

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New Canaan Avenue Service. Inc
Verified Customer
April 23, 2013

I have known the people there and they have worked on my car before. They do a good job. When they say it will be done, it's done. Great personality.

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New Canaan Avenue Service. Inc
Verified Customer
April 17, 2013

I had my car or truck fixed there half a dozen times and it's always been great. He's quick and efficient.

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New Canaan Avenue Service. Inc
Verified Customer
April 15, 2013

They do good work. Satisfied with what they did. Never had a problem.

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New Canaan Avenue Service. Inc
Verified Customer
April 12, 2013

The service was great and the people were great.

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New Canaan Avenue Service. Inc
Verified Customer
February 15, 2013

I have been going there for a while and I get nothing but good service. All the work I have done has been done quickly and at a decent price.

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New Canaan Avenue Service. Inc
Verified Customer
January 09, 2013

They did fine. No problems. Everything was done okay.

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New Canaan Avenue Service. Inc
Verified Customer
January 09, 2013

I've been using them for repairs for over ten years. They're convenient and they're very nice staff.

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New Canaan Avenue Service. Inc
Verified Customer
October 10, 2012

We have been with them for I can't tell you how many years and they have always been honest with us. Al and Doug both, so I would never not recommend them. My daughter and husband take their cars in there, and I will never say anything bad about Doug and Al. They have always been honest with my husband and I, and my daughter and her husband. They've been reasonable for us. They're a good group of guys for us to be able to take our cars to.

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New Canaan Avenue Service. Inc
Verified Customer
October 06, 2012

I have always used their services for gasoline and repair and I been really happy about it.

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New Canaan Avenue Service. Inc
Verified Customer
October 03, 2012

They have done good work for me.

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New Canaan Avenue Service. Inc
Verified Customer
September 13, 2012

They were very helpful and took care of me right away. They are very friendly.

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New Canaan Avenue Service. Inc
Verified Customer
September 13, 2012

I know the owner's father. They are very fair and honest.

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New Canaan Avenue Service. Inc
Verified Customer
September 08, 2012

I have had several cars worked on there. I have always had good service there. I have been going for years.

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New Canaan Avenue Service. Inc
Verified Customer
August 18, 2012

They just changed my oil. They called and asked if I wanted my tires rotated. I didn't ask how much. I feel that they charged to much for that.

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New Canaan Avenue Service. Inc
Verified Customer
July 03, 2012

They are really fair. They do good work. They watch out for the customer.

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New Canaan Avenue Service. Inc
July 08, 2015

The worst customer service ,my wife took her jeep Cherokee in for emissions test car failed she asked manager can you fix it he replied take it to another mechanic, very rude un professional .

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New Canaan Avenue Service. Inc
August 22, 2015

Doug is nice but the guy (Hernan) doing the emissions testing not so good, he put a nice new double ding in the drivers door, with the emissions testing cart. Then to add insult to injury Doug said "take it up with the State of CT and everything is on video", I said that is great, the proof is right there, let's watch the video, his reply was "we can't see it here only the state can?" Will not ever go back to this place. If you don't really care about how you vehicle is treated this place is for you.

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Reply from New Canaan Avenue Service. Inc -  newcanaanave87August 22, 2015 14:16

First, I am sorry you any problems. As I spoke to you on the phone, I explained that the vehicle does not come close to anything that could damage the door. I also informed you that the entire test is recorded by the State of Connecticut, for compliance reasons. I explained that if you still felt the damage occurred here you needed to come back for me to see the damaged area and I would need to follow state mandated protocol in order to have the video reviewed. If the damaged did occur here, we would pay for the repairs. You never returned to have the vehicle looked at. You may still bring the vehicle in for me to inspect. Doug

New Canaan Avenue Service. Inc
January 15, 2015

Recently I brought my Infiniti into my local Infiniti dealer to clear a check engine light, after an hour of labor I was informed that I had a problem with the Air Flow sensor that needed to be replaced and I was told that luckily they could take care of the problem for $600 including parts and 2 hours of labor, I thought this was high and decided to leave and think about it. I called the manager and he had someone else return m call and said they would "work with me" and the cost was suddenly about $450. I bought the part online for $85 and had Doug installed it in one hour, total cost, less then $200. This is the third time I questioned the dealers suggestion and went elsewhere, I trust Doug at New Canaan Avenue Service and will use his shop again and I suggest you give him a chance.

Thanks,

Joe

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(203) 989-3565

Auto Repair Experience

  1. Douglas Dingee, Owner
  2. Established 1986
  3. 1 Auto Repair Mechanic on Staff
  4. 1 ASE Master Auto Technicians
  5. 30 Years of Car Repair Experience