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National Automotive Repair

2723 W Sweetwater Ave, Phoenix, AZ 85029 Map & directions

Call Now: (602) 459-9745

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About National Automotive Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
85
Tools & Equipment (?)
93
Customer Service (?)
91
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

National Automotive Repair is an ASE Blue Seal certified repair shop, indicating that the majority of their service advisers and technicians are ASE certified. This family business has been serving the Phoenix area since 1997, three generations of the McLaughlin family are currently working there. Fixing it right the first time and excellent customer service are their top priorities.

Message from the Shop

Randy McLaughlin, owner, was recently recognized as the 2011 Phoenix NAPA/ASE Technician of the Year.

"I have enjoyed the many years of being a small business owner by building relationships with my customers and their families and making sure they are getting quality service. I know National Automotive Repair offers quality service with honesty along with my own personal integrity.

We all depend and rely heavily on each other; people we know, like and trust. Thank you from the bottom of my heart for allowing us the privilege of working on your vehicles for the past 13 years. One of the reasons we continue to stay in business is because you have been willing to put your own reputation on the line by sending your friends and family to us. I don't think words can express enough thanks for putting yourself out there like that for us."

A+ rating with the Better Business Bureau, ASA certifed, recognized as an ASE Blue Seal of Excellence business.

http://www.youtube.com/watch?v=Q_TlzGF

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Service & Repair Timing Belts Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Parts/Accessories Se Habla Espanol
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted

Customer Reviews 11 verified reviews (45 total)

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National Automotive Repair
Verified Customer
June 29, 2012

I think they were fair. They were expedient. They were honest and friendly.

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National Automotive Repair
Verified Customer
June 29, 2012

The staff is friendly to work with. They get the job done when they say so. Good people to work with. Prices are fair.

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National Automotive Repair
Verified Customer
June 22, 2012

I was satisfied with the work. It took longer than they originally told me. That was annoying. It ended up being an all day thing, but the work was satisfactory. I think they are honest and that they do excellent work. I would recommend them highly.

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National Automotive Repair
Verified Customer
June 22, 2012

I moved in to my neighborhood about twelve years ago. Just because they are close by, I tried them. The owner Randy, and his foreman, Tom took good care of me. I have been using them for twelve years. They work on all my cars.

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National Automotive Repair
Verified Customer
June 22, 2012

Excellent. It was all done excellently. Top notch repair shop. Personally know the owner and most of the mechanics.

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National Automotive Repair
Verified Customer
June 11, 2012

I've been going to them for years and they always treat me fairly. They do not pressure me for the repairs I don't need or repairs that I think I need but don't.

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National Automotive Repair
Verified Customer
June 07, 2012

I've been with this organization for many years and I trust them. They are very trustworthy. They are very nice. Professionally, they are very nice. Personally, they are very nice. I beleive they are trustworthy. They go out of their way. I'm sure I'm not the only one on that. They go out of their way for any customer. On a personal note, I have been stranded more than once and they came to my rescue. There was no question about that.

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National Automotive Repair
Verified Customer
June 06, 2012

I felt very welcome and it is a family based buisness. It was very appreciated as opposed to a dealer who is out to screw you. The mechanics were better than expected. Everyone from the receptionist to the mechanics. Also, the mechanic went out of his way to pick me up. He was the only one there. He came and picked me up.

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National Automotive Repair
Verified Customer
June 05, 2012

I did appreciate how quickly they did my repair, however I am concerned because my car recently broke down for something related to that. That is kind of up in the air, and I won't know for about a week or so, but everything was good on the initial repair. I appreciate that they have a service that could take you to a mall while you wait and you get a ride back again when you finish.

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National Automotive Repair
Verified Customer
May 26, 2012

We are very happy with the service, especially since I brought it in at ten o'clock with a broken radiator, and they had it done by five o'clock. I was very satisfied with the service and the price.

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National Automotive Repair
Verified Customer
May 24, 2012

I am extremely satisfied. If I was not extremely satisfied, I sure as hell would not have used them for three and a half years.

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National Automotive Repair
February 14, 2012

My A/C wasn't working and I was told by another mechanic that the A/C compressor needed to be replaced (a very costly repair). Brought my vehicle to National and they were able to fix it for $100 without having to replace the compressor. I highly recommend this shop for their integrity and competence.

TomH

Phoenix

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National Automotive Repair
November 10, 2012

I have been a customer of National Automotive for about 4 years. One might ask "Why National Automotive?" My answer is simple. Yesterday, November 9th 2012 while out driving on business, I noticed steam coming from under the hood. I pulled off the road and called Randy McLaughlin, the owner of National Automotive and explained the situation. I was about 9 miles from National Automotive's shop. Shortly after my call, Randy arrived with water and coolant at no charge. He also requested I bring the car into the shop for a system flush with fresh coolant at no cost. Service, price and peace of mind. Priceless.

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National Automotive Repair
araccuracy
May 16, 2014

I took my 1964 Studebaker 1/2 ton to Randy/NAR to have the engine rebuilt, Randy is taking a lot of personal time to do the repair..i appreciate the personal attention. I look forward to having the truck back on the road. thanks Randy

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National Automotive Repair
jena157
April 21, 2014

my truck didn't pass emissions. I alredy new what was wrong because they told me at the emissions place. It was running rich n had a misfire, basically it needed a tune up and a new spark plug. I told them that. They said it would be $99.00 just to diagnose the problem. that we,, already,, knew, and if it costs $99.00 just for that, what were they gonna charge for the tune up??? I didn't bother to ask. They probably would have charged me $99.00 to tell me that too. ARE THEY KIDDING ???

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National Automotive Repair
May 10, 2013

As usual, Tom, Randy and the staff do a great job of accomodating my busy schedule, and are always able to handle my issues same day. In this instance they went out of their way to find the best deals on new tires for my car, drove me to work, and had my car ready for me when I got off work. Couldn't be happier.

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National Automotive Repair
February 28, 2013

Randy and his staff were GREAT!!! I took the car by the shop because of a radiator problem. They were very busy and it was later in the afternoon. Randy checked the problem and told me how much it would cost to fix it, excellent price. I asked when I could bring it back in for the repair(because they were so busy) I told him I work six days a week but was off that day. Randy told me we will have it ready by 5:30 today! That was great customer service and trust me I have a new shop from now on. Ps the car is running great!

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National Automotive Repair
October 06, 2012

I started going to National on the advice of a friend - years ago. At first I only took one car (the other I stayed with a dealership). I have since put both cars in the hands of Randy and his mechanics. I trust them both in the work they do and in the prices they charge. In fact, Randy and the staff are so good, whether I want to or not, I may end up keeping my '94 and '87 vehicles forever because they continue to run so well. I highly recommend that you give them a try.
Diane

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National Automotive Repair
March 16, 2012

I drive a 12 year old Lexus that Randy, Tom and his crew have kept in excellent condition. Every maintenance item and repair has been done at the price quoted, in a professional manner and on time. I don't think you can ask for more than that. Thanks Guys (And Lori too)

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National Automotive Repair
November 10, 2010

I took my Ford F150 to have check engine light fixed before emission testing. These guys were great! I really like the fact that they offer to take you home or pick you up instead of waiting around. Although i've only been there once, they seem really warm, caring and not trying to upsell you. Will be going back!!! Thanks Guys & Gal :-)

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National Automotive Repair
September 16, 2010

I took my 2002 Chevy Silverado in for repairs. The check engine light had been coming on sporadically and I needed a complete checkup of the truck. They fixed the initial problem plus other items needing repair. The service was excellent and they are always very professional and courteous. I would highly recommend them.

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National Automotive Repair
September 01, 2010

I took my 05 Matrix in to have the a/c checked. It had completely stopped blowing cold air... at the beginning of what promised to be a long, HOT summer. I've known many others this had happened to, so I mentally prepared myself to be told I need a new compressor to the tune of $600-$800. Much to my surprise and delight, Randy explained that the tech had discovered part of the compressor was loose and just needed to be tightened. When most shops would probably have not taken the time to fully diagnose and do what's best for the customer, NAR saved me hundreds of dollars and got me back on the road in ice-cold bliss. I would highly recommend them to anyone looking for honest, fair, and thorough auto repairs.

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National Automotive Repair
September 01, 2010

National Automotive Repair has become an integral part of our decision to keep our older, paid for, and still serviceable cars on the road. We find them to be completely trustworthy and "old school" in their work ethics.

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National Automotive Repair
April 09, 2010

I have taken my BMW to National Automotive and have been happy with the work everytime!You can be confident they will be honest and work with integrity. I recommend National Repair to everyone I know.

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National Automotive Repair
January 20, 2010

I have been taking my cars to Randy for years, and have always found them to be honest & quick to help. I don't think you will find a better repair shop anywhere.
Thank you guys for years of great customer service.

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National Automotive Repair
January 13, 2010

I consider the team at National Automotive to be great friends. They have been taking care of my cars for 8 years. I wouldn't think of going anywhere else. They always care about their customers and go above and beyond to help us in any way they can. I would recommend them to all my friends.

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National Automotive Repair
lafinz
December 29, 2013

Great service and friendly staff. We have been taking our cars to National Automotive for many years. They have always provided excellent service and reasonable prices. We started using National Automotive based on a friends recommendation. This has always been the best way for me to find great businesses. We used to live very close so they were also very convenient. However, we have moved a bit further away but it is well worth the drive to know we are getting the quality and great service we have now been accustom to receiving. They are also locally owned and I love supporting our local businesses.

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National Automotive Repair
Bill Terbot
October 29, 2013

I started doing business with Randy in 2002 and have never had the need to go to another shop sense. National has always supplied excellent, honest, and dependable service for all my vehicles (Sports cars, Family cars, SUV's, my Motor Home, and one of my most prized positions, my 1951 custom Chevy Bel-Air show car).

Thanks to Randy and his staff.

Bill Terbot
Phoenix, AZ

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National Automotive Repair
August 02, 2012

I started taking my 2001 Expedition to National Automotive Repair a few years ago. Since that time, my entire family now uses National Automotive Repair exclusively. Every employee I have ever dealt with has been friendly and professional. Even more important is their quality of work which is done quickly by folks that I have come to trust and rely on. Thanks to the team at National Automotive Repair, my vehicle has never run better!!

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National Automotive Repair
July 06, 2012

I have been taking my cars to Randy, Tom & the crew for the past 10+ years. Recently my 2008 Subaru Forester was not getting its usual good gas mileage (even after having it into the dealership). Nat'l Automotive increased my car's output by 4 mpg on both the highway and the city streets. Once again, a great job by a great group - Karen Milne Phx, AZ

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National Automotive Repair
December 19, 2011

Excellent Customer Service!!! They knew what they were talking about! They did not take advantage of me and were quick to take me on short notice and I did not have to wait that long for my servicing to get done!! I recommend this place!

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National Automotive Repair
October 12, 2011

I have been taking my car here for a few years now and I have always been impressed with the level of service I have been given. A good, trustworthy shop is hard to find and I would recommend National Automotive Repair to anyone. I have the added benefit of living just down the road but even if that were not the case I would, and have, gone out of my way to ensure my car is in hands I could trust and as long as they are in business and regardless of where I live, I will continue bringing my car into their skilled,trustworthy hands.

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Reply from National Automotive Repair -  National AutomotiveOctober 13, 2011 16:57

winter1547,
We are proud to have such great, trustworthy guys such as Randy and Tom representing NAR. Thanks so much for your business and we look forward to maintaining your vehicles for life.

National Automotive Repair
August 25, 2011

I was having car problems and thought it was my transmission slipping. I went to the Internet on super pages and found National Automotive Repair . I went to their website and listened to the introduction from Randy (the owner). I emailed them and got a response from Lari. Randy called me and I explained what my car was doing. He said it could be a blocked catalytic converter . I took it down and he diagnosed it to be a cooling fan clutch that was out. I had him fix the car. I have to tell you my car runs great !!!!! Thank you Randy at National Automotive Repair. 5 stars is not enough!!!!!!!
Pam Erickson Phoenix, AZ

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Reply from National Automotive Repair -  National AutomotiveOctober 13, 2011 17:00

Pam,
We are so glad you found us online and contacted us. Randy believes in honesty and not "fixing" a problem that does not exist. A large % of our customers are woman and now you know why!

National Automotive Repair
May 18, 2011

You will not find a better place to bring your car than to National Automotive Repair because a better place does not exist. I've been a customer of theirs for over 3 years now & they continue to exceed my expectations still, even to this day.

I have lived all over the Country & gone to dozens of Mechanics & they are by far the BEST I have ever seen. Nobody out there even comes close to Randy, Tom & the entire Team at National. They are honest, professional, and have been a pleasure to deal with always. In an industry where good honest people are so difficult to find, they are a real gem & I value my relationship with them like gold.

They will not charge you even a dime more than necessary to complete a job & their work has always been Top Notch.

A few years ago when I had temporarily moved to Florida for work related reasons, I had National go thru my entire car from top to bottom & fix everything that was wrong. Because of the work that Randy, Tom, & their Team did on my 14 year old Lexus with 130,000+ miles, I was able to drive that car cross country from Phoenix, AZ to Ft. Lauderdale, FL - with no issues whatsoever!

I have since moved back to Phoenix & will be a National Automotive Repair customer for life. I would highly recommend National Automotive Repair to Anyone.

John L.
Phoenix, AZ

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National Automotive Repair
May 04, 2011

WOW! I finally get to applaud NAP for their outstanding service and professional commitment to their customers. They do go above and beyond, and they have unequivocally earned my trust. They never 'hipe' a repair...they'll write it on a work order, make recommendations, and give me the reasons why. I've always felt that their work is 100%, and their employees have always treated me with dignity and respect...every one of them. I have been relying on them for my total automotive care since January, 2008. KKKKT

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National Automotive Repair
April 14, 2011

Sick and tired of being taken advantage of by other shops, I decided to give National a shot, based on the many excellent reviews I read online. I was not disappointed! With other shops, when I get the call with an estimate, it’s usually lot of nonsensical tech-talk and a big bottom line. I usually get off the phone and tell my wife what they told me, and she balks at the estimate and explanation. With Randy at National, he not only spoke to be in terms that I could easily understand, when I reported to my wife how much work he was offering to do for a fraction of the price we’re used to being quoted, she immediately approved! As Randy put it, they passed “the wife test”! Yes they did!!! Randy even picked me up at my house to bring me back to the garage! The invoice I received after the work was done explained in detail (and non-jargon) what they did and how much each thing cost. I think I have finally found a mechanic I can trust to do only the work that’s needed, at a fair price, and with reasonable turnaround. Hallelujah!!!

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National Automotive Repair
January 12, 2010

Randy and his team are the best. I've had 3 great auto repair shops in my life time and National Automotive is on the top of that list. These guys will do the best job and they will also try and save you money. So keep up the great work.

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National Automotive Repair
January 11, 2010

Randy and his TEAM really operate as a team by working together to get things solved. My car is seven years old and is in really good shape with 71K miles. However, a few problems emerged that I was unaware until Randy and his team found them when they got into the inter workings of the engine. He showed me the pieces, quoted me a price and got the job done in a timely manner. In the long run I know that National Automotive saved me from a future auto failure. I'll continue to use National Automotive for all of my automotive needs.

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National Automotive Repair
January 08, 2010

Besides doing all of our regular maintenance items, Randy and his crew went the extra mile in helping to resolve an issue with our steering. It involved a "genuine" Volvo part that was causing problems. The car is running great.

I can highly recommend Randy & National Automotive.

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National Automotive Repair
December 01, 2009

My truck has over 300,000 miles and nearly every part has been replaced at least once with the exception of the motor, when it failed emissions I thought we'd be saying our last farewell to the truck. But, not Randy he said, "Bring in it and we'll see what we can do." When I picked up my truck, it wasn't what I expected. At the very best I was hoping Randy would promise a successful trip through emissions. Hear this! Randy had already taken my truck through emissions testing successfully. You can't do better than that. From my past experiences with National Automotive (clutch, shocks, alternator, catalytic converter) it really wasn't a surprise. These guys treat me right and I’m nobody. I am so grateful.

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National Automotive Repair
November 29, 2009

I picked up my car from family- that's exactly what Randy and the whole team at National Automotive make you feel like. They fixed my brakes, and took some time to go over some things that I need to be award of for future service. They kept my vehicle for a week or more to get me through to a paycheck. In todays world with little customer service anymore... and even less compassion- National Automotive took time with me- time for me, a busy, professional woman, to explain everything to me until I understood it and until it made sence. Thank you National Automotive for the BEST take away feeling ever! Trust.
Kim Hawkins

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National Automotive Repair
November 24, 2009

I highly recommend National Automotive for all your repair needs for your car. Randy and his crew genuinely care about their customers. They give you great value for he money you spend to fix your car. They don't try to sell you everything under the sun, only what you need to get your car fixed. Everyone should be going to National Automotive.

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National Automotive Repair
November 09, 2009

With National Automotive you can expect expeditious top quality work no matter what your auto problem is. They are friendly, honest and dependable. I would not let anyone else work on my car.

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National Automotive Repair
September 01, 2009

Randy and his employees are the best! They will drop you off where you need to be so they can work on your car and you don't have to wait there! This is great for me as I am so busy and my time is precious. They are honest and so reliable. They will tell you what NEEDS to be done today, whether it be repairs or for safety reasons, and tell you what you can come back for later. Because I feel they work in my best interests and not try to upsell my repairs, I highly refer them to everyone!

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National Automotive Repair
May 05, 2009

I found National Automotive Repair to be helpful, easy to deal with and knowledgable on work needing to be done. They treat you right!!!

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(602) 459-9745

Auto Repair Experience

  1. Randall McLaughlin, Manager
  2. Established 1997
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technicians
  5. 48 Years of Car Repair Experience