National Auto Service Center
Auto Makes We Service
|Muffler & Exhaust||Service & Repair||Tire Sales/Repair|
Customer Reviews (1 review)1 Sort by: Helpful |
I took my car into National Auto Services as a last desperate attempt at fixing my car before having to get into work in the next hour and, even though I did make it into work, I regret it to this day. Yes, the man at the desk, Bill, is very polite and yes, they will drive you home. Those are a couple brownie points for National Auto but I garuntee you, it does not out weigh the cons. My car started turning off when I got up to a speed of around 45mph then slowed down (usually in the middle of a turn). This became extremely dangerous due to the fact that I lost power steering while taking sharp turns. I was told it would be a quick fix, an idle clutch and cleaning out the carbon build up would solve all my problems for the low price of $300 after they looked at my car for a hot 10 minutes. Happy to hear a solution my fiance and I accepted the ride home and went to pick up my car that same day. I was told it was "100% better" before being told I had to pay an extra $125 over the original estimate. I was not told of this increase in price before hand as they are legally obligated to do but, feeling extremely relieved that I had a "100% better" car, I swallowed my arguments and drove home...or at least tried to. Half way back the car turned off on a sharp turn, in the rain, with a person so far up my bumper I could barely see their headlights. Thankfully I was able to fight the car onto the curb without causing an accident. I immediately drove back to National Auto and told them, "It is still turning off." The mechanic, Dave, took another look at it and asked me to go with him on a test drive. I told him to get up to a speed of around 45 and slow to take a turn and the man starts driving around like Evil Kineval in MY car with ME in the passenger seat (I hate to imagine how they drive the cars without the customers present) then procedes to tell me, as the car stalls, that I "shouldn't be taking turns that fast anyway." Deciding not to argue about my own driving skills but to explain with supressed rage that I don't care how I drive MY car, it shouldn't be turning off when I take a turn. Upon returning to the garage I was told it was probably a spark plug and a couple of other things that it could be. I asked about the $425 I had already paid and insisted that I either get a full refund OR that they fix my car for free. Dave, after laughing condesendingly, walks away in the middle of our conversation. I start talking to Bill, the man at the desk who promptly told me not to worry about the money, they will fix my car and that he would take me home and call me in the morning. After waiting until noon I decided to call them. They said I could come pick up my car, I did and it turned off on my ride home...again. I went back with my sister this time who sat in the shop while I went on a ride with Bill because at this point Dave and I were not on good terms and while my sister was there the men in the shop started saying "its her fault the car is turning off" and that it was my poor driving skills. My sister told me once I got back and I told Bill I was less than happy with the customer service, he apologized and told me I could come back to get my car again tomorrow. I bet you can't guess what happened when I got my car the next day.....it turned off. Feeling fed up I called Bill and said that I understood that they did work on my car and that it could possibly be a fluke, that my car just my be the exception here but because the problem I asked them to fix wasn't, I asked for a half refund. He accepted before I could get in another word and said to call him the next day. Then when I did call he said to call the next day...This went on for 4 days each time Bill complaining to me about the busy day he had been having. Finally, after two weeks of playing phone tag and having my fiance call in we got a refund of $200. Not even half but I was so tired of this game that I decided not to argue over $12.50. I then took my car to Michelle's Mobil, a tiny little garage attached to a Mobil gas station on MLK; turns out it was an air flow valve, a simple repair for $80 that took less than 30 minutes to fix. After talking to people with experience as mechanics I was told not only that the carbon clean up for my car was most likely unnecessary considering the fact that they would have had to take the engine apart to actually test that but that they were legally obligated to give me a FULL refund because they did not fix the problem I came in complaining about. So all in all, National Auto has poor customer service skills, drive customer's car irresponsibly, and take advantage of you.....DO NOT GO HERE!