Great service and people, found the issues and recommended the most cost effective way to repair them.
They did an excellent job!
Competent and honest!
Best people to take your car treat with respect and talk you through your options.
Highly disorganized, forgot my car was supposed to be service, service writer was nice however wrote up services to be done, then decided other work would remedy the problem when that work on my car other services needed to be performed which case led to a more expensive bill and unanticipated. When speaking to the owner wasn't very good a coming up with a solution which is unfortunate.
They fixed what I wanted to be done for a bit less than estimated.Didn't try to have me fix anything, I didn't want??
Friendly and competent. Charged the going price.
From my perspective, it seems that their model is motivated more towards $ than an objective repair.
Always get the straight answers and good service from Nates!
Nicest people. I totally trust Nate and Meg. I have been a customer for 15 years.
Very good customer service and prompt, timely repair.
The team is always attentive and courteous. They are knowledgeable and provide specifics as to what work needs to be completed -- with full details. I worked with Michael this time through and he was great.
Had a diagnostic test run to determine the cause of excessive oil use in my 2010 BMW. Test results indicated that a sizable repair will be needed in the future though the timing is not immediate. because the problem will not cause any operational problem, the work can be delayed until a service light is displayed.
They did a nice job diagnosing a problem.
Excellent service. Good with customers.
Always the best experience.
Very satisfied. Extensive work was done and some challenges with customer ordered parts, but the Optimal team never gave up and I am very happy with the end result.
Thorough, Quick, Friendly.
The staff is excellent, particularly Michael, whom I've communicated almost exclusively with. Unfortunately, I just came back in today to report three minor but annoying problems the car has now that it DIDN'T have when I brought it in. I'll reluctantly have to make another appointment to address the following - some or all perhaps related to the replacement of the battery(?): 1). Strange noise every time I turn the car on, it's of short duration, but very odd, sounds sort of like dropping stones in water. I've never heard this noise until picking up and starting the car after the repairs.* 2) The clock worked perfectly and was visible/stayed on at all times before the repairs. The battery was replaced, so I'd certainly have planned to need to reset the clock, though the receipt said it had been reset. Now the clock is off unless the key's turned on. I'd reset to correct time, but it resets the clock to the wrong time with every turn of the key. The clock worked perfectly before (appropriately enough, as this was the last year this model was made in Germany). ;-) 3) The trunk light stays on with the turn of the key. The trunk is shut tight. Light goes off when the car's off. *I noticed this noise the first time I started the car, immediately after paying for the repairs, circled around to demonstrate for Michael and mechanics, who didn't hear it. It's quite loud, I think, but with the Soquel car noise, maybe less so. I went next door to the bank and it was loud and clear again when I started the car to leave. Very annoying as I only had all this work done on the car to sell it. Bad first impression, and again, all three things new since the repairs.
Good communication and good service.
Transmission problem that Nate cleared up in a matter of minutes.
Above and beyond service. Very personable employees.