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Naper Auto Works

320 N Mill St, Naperville, IL 60540 Map & directions

Call Now: (630) 448-5724

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About Naper Auto Works

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
100
Tools & Equipment (?)
97
Customer Service (?)
98
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Serving Naperville and the surrounding communities for over 30 years, Naper Auto Works is more than ready to take care of your service and repair needs. ASE Master Technicians make up the vast majority of their team, who average over 20 years of experience. As a result, this shop has been recognized with the ASE Blue Seal of Excellence. There are only a select few ASE Blue Seal Certified Facilities in the county, making this a very prestigious honor. State of the art scan tools help these excellent technicians diagnose any problems quickly and efficiently. If your vehicle has failed a smog inspection, rest assured, they are also a licensed Smog Repair Station.

Message from the Shop

Locally owned "One Stop Shop" since 1977. Full range of repair service for all your cars. From alignments & brakes to tune-ups & transmissions. Skilled technicians, clean & well equipped shop with personal attention. "Top Rating" in Chicagoland Consumer's CheckBook, Angie's List "Super Service Award", ASE Blue Seal of Excellence
Located 1/2 mile north of downtown Naperville at Mill Street underpass. Towing & road service.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Roadside Assistance Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Coffee Early Bird Dropoff Open Saturday Service Guarantee
Shopping Nearby Shuttle Towing Wireless Internet

Customer Reviews 11 verified reviews (13 total)

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Naper Auto Works
Verified Customer
April 04, 2012

I have taken my car in for repairs and they tell me the part is fine and they will tell me when to replace it. They are very fair.

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Naper Auto Works
Verified Customer
April 04, 2012

We've been using them now for probably 30 years. They rescued my wife many times when I was working and travelling. We're very satisfied with their work. When the car wouldn't start, they would come up and jump it or tow it down to the shop and work on it.

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Naper Auto Works
Verified Customer
April 04, 2012

I trust that he was giving me sound advice and not trying to raise the cost. I trust that he was giving me a fair price.

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Naper Auto Works
Verified Customer
April 02, 2012

Totally satisfied. They picked up my truck as my alternator was shot. The price was reasonable and I would use them again.

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Naper Auto Works
Verified Customer
March 31, 2012

I've been working with them for years. He is a good guy.

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Naper Auto Works
Verified Customer
March 30, 2012

Very satisfied and never pressured into anything

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Naper Auto Works
Verified Customer
March 30, 2012

It's a great shop.

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Naper Auto Works
Verified Customer
March 22, 2012

I think they are very helpful and fair.

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Naper Auto Works
Verified Customer
March 20, 2012

Those guys are great. Very honesty and trustworthy. Highly recommended.

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Naper Auto Works
Verified Customer
March 20, 2012

They were very friendly and professional.

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Naper Auto Works
Verified Customer
March 20, 2012

They were very timely and they explained what needed to be done in detail so I had no questions when they performed the service.

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Naper Auto Works
May 27, 2014

Per the reviews on the RepairPal website, I called Naper Auto Works in conjunction with Farmers Insurance. My daughters Jeep would not start. It seemed to be the Starter. Naper Auto Works quickly identified the problem and replaced it at a reasonable price. The work was done quickly and correctly. In addition to fixing the issue, NAW did not try to identify many other problems that most shops would come back with (costing 2-3 times what I actually spent to fix the starter).

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Naper Auto Works
November 17, 2009

My 2000 Grand Prix with 72K miles had started running very rough and the engine light had come on. Naper Auto Works diagnosed the problem as a broken valve spring. I was told that GM had a recall campaign on valve springs for that engine and I decided to change all the springs on that particular head. The work was done, the car runs great again and all at a fraction of what the dealer was going to charge. Another thing was they didn't try to sell me service I didn't need, thanks guys...

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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:8:00am to 12:00pm
Sun:CLOSED
Call Now:

(630) 448-5724

Auto Repair Experience

  1. Jim Hess & Greg Waite, Owners
  2. Established 1977
  3. 6 Auto Repair Mechanics on Staff
  4. 6 ASE Master Auto Technicians
  5. 103 Years of Car Repair Experience