Nalley Toyota of Roswell

Customer Reviews (3 reviews)

• Nalley Toyota of Roswell
  Icantthinkofone-seriously
  July 09, 2012

  They fixed my car but they lost my car key! I waited there for over 2 hours for them to find it and they never did. I had to come back the next morning, they cut a new key but it sticks in all the doors and trunk. Now I can hardly unlock and lock my 5-year-old car with the key! That's unacceptable treatment. The should have given me a fully-functional key. I'm never going back for sure.

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• Nalley Toyota of Roswell
  CPFB
  January 01, 2012

  I have had only great work on my 01' Camry XLE at Nalley Toyota. Ben is my service writer and has been for at least 4 years. He know my cars and family. I used to restore muscle cars in the past and understand how to fix a car. I feel when using their website coupons, their prices are competitive to private shops. I have never had issues with any of the service work performed as they are Toyota trained mechanics. I continue to bring my car to Ben at Nalley Toyota as I know the job will be done right. If the job seems simple enough and their pricing is too high for me, I just do it!

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• Nalley Toyota of Roswell
  speedbumpmeatpuppet
  August 07, 2008

  I expected the highest quality of work from a dealership, but I was sorely disappointed. My car had been side-swiped and needed pretty much everything on the driver's side replaced- doors, panels, all that. First, they said a week and a half and it ended up being over a month. Hey, I understand unforseen things can happen, BUT they didn't call me to let me know, and every time I called during that month, they said "3 more days." When I finally got the car back, the paint had been improperly buffed (big circular scratches all over the side/roof and inside the two doors), small burn marks all over my front seat, discolored rubber on the back door window (they SAID it was dirt, but it's still there over a year later), car smelled of cigarette smoke (I DO NOT let people smoke in my car EVER), parts don't *quite* match up (noticeable gaps here and there), AND my gas lid wouldn't open (the little latch that lets it pop open when I pull the lever was broken). They fixed the latch and most of the scratches, but gave me a hard time on the rest- saying it was dirt, etc.
  To me, a dealership should mean "good as new" but it's painfully obvious that my car had work done. If you want this kind of "quality" work SAVE YOUR MONEY and take your car to Meineke or some other "discount" car repair place.

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