I have had nothing but horrible experiences with this place. I make an appointment every time and it is still a minimum of 20 mins before I even sign the paperwork for my car to be taken back. Even when the car goes back and they know I am waiting it ends up taking an extremely long time to have the service completed. I have never been in and out of here in less than two hrs, not even for an oil change.
Calling to schedule an appointment is just as painful since no one answers the phone and no one ever returns voice mails. Not once have I been able to have a service completed and not come back due to damage or their lack of attention to detail. My door was damaged and they would not agree to fix until I argued with a rude manager for 15 mins. The interior of the car was stained by greasy/oily hands. Parts were left off when car was being put back together.
I suppose I am a glutton for punishment because I keep coming back. Unfortunately they are extremely close to my house, so I keep giving them more chances.
Not once has a service manager apologized for the inconvenience or the absurdly long wait times. Today was no different. I had to come in due to things not being done properly the last time I was in. Then when I tell the rep how I was disappointed the rep next to him is ballsy enough to make underhanded comments under his breath. Very disappointing. Would never recommend.