Excellent Service at a reasonable price.
My car was towed in with an emergency repair needed and fixed within 24 hours with verbal contact updates. I would return and recommend My Mechanic SF. -Greg Piatt
Warren at the front desk was courteous. Once the needed part was received, the car was ready the following day. The work was covered by warranty. Thank you, My Mechanic!
Warren was great. He explained everything thoroughly and was very helpful and honest.
Good work, good interactions.
Great communication from Warren about the progress on replacing the bearing on my Nissan.
Great service, fair pricing.
Love the email notifications with detailed information. Very friendly service!
every thing worked out fine.
I was satisfied with the work.
Another great experience! Appreciate your honesty and fair pricing.
Everything was great. They fixed what I requested and didn't push me to add anything. Perhaps they could have shared the cost prior, but I didn't ask, so I can't really complain.
The job was fairly priced. It was done on a timely manner. And service was excellent.
This was my second visit to the shop; as always, the owner (Warren?), has great customer service skills/tone. I appreciated his respect towards me as a customer, and all the timely status calls. I've already referred My Mechanic to my friend.
Good communication, diagnosis, and repair. Thanks!
Easy, efficient, and reliable.
I have been taking my BMW to My Mechanic for several years, and have never been disappointed. I haven't compared prices, but even if I am paying a bit of a premium for the convenience and service, it's worth it.
A bit more expensive than most shops, but it's worth the price to have your vehicle well taken care of.
Easy in, easy out, best repair shop I've ever encountered, and I'll keep coming back as long as I'm living in SF.
It did take a lot longer for my car to get serviced, but overall I thought they did a wonderful job and I loved that they email.
I like this shop a lot - the only complaint I have was they charged to diagnose then fix - when I was called to authorize the repair that cost only was discussed not the diagnose -- so bill was higher than expected at pickup. Explaining separate diagnose fee would be better.
Was able to get same day service for a hitch install. One of the wire connector clips was a bit loose, and I had to re-clip it, but that was a pretty minor issue. The rear tail-light wasn't re-seated quite right, as well, but again, 30 second fix... the main project was done well.
I felt Warren listened about my concerns.
Good communication, good service and reasonable price.
It's been one week since the alternator and battery were done. Check stop lamp is still showing despite bulb replacement. Not sure why.Service was curteous and the PDF was very helpful.
Great service as usual and prompt service.
We really appreciate Warren's work, his attention to detail, and he excellent communication. THANK YOU!
Been coming here for years and will continue!
This was my first time taking my car here. The service was great. I will definitely make this my regular place for servicing my car.
Excellent work and customer service.
Excellent, speedy service. Also convenient to where I work.
Its still eary, but judging a 90k checkup after 1 week is tough to judge.
No complaints on quality, but I feel price was too high.
Good communication, was satisfied with experience.
Excellent and honest staff.
I had some problems with my motor running unbalanced. I was recommended to shift all the spark plugs because Warren told me that would help on both how the engine runs and on fuel consumption. The engine is even more unbalanced and uses more fuel which I really find weird. Before I made the decision on having them changed, Warren told me the old spark plugs was really worn down. I recently asked a good friend of mine who used to be a mechanic and he said there was nothing wrong with the old spark plugs. Also, I asked the shop to fix two break failures in the instrument board which was still on when I got my car back. All in all, sadly this wasn't a very good experience.
I brought the car in with two electrical problems. My Mechanic took two days to partially diagnose the problem. One day longer than promised. They said it took so long because they were 'backed-up' not because they were actually looking for the actual cause of the problem. For a $150 I received a partial diagnostic. They told me my car had two electrical shorts, but not what was shorted nor where the shorts were located. I ended up taking the car to an auto electric specialist who found the short and replaced a corroded connector. My Mechanic should focus on a can-do attitude towards fixing cars, not just a can-do attitude towards being polite to customers. I don't care how polite you are, but if you can't fix my car and you still charge me money your service is bad.
Even though my car was not repaired completely the first time, I was well informed as to the progress of the repair and offered a rental car until my car was fixed.
Check engine light on my jeep. Explained things well as well as the next steps if the check engine light were to come on again.
I moved out of San Francisco months ago. It's an inconvenience to bring my car to the city for repair, but I can't imagine entrusting the work to anyone else. These people are honest, friendly, and beyond helpful.
Took the car in for an oil change. They did the work and had my car ready for me by the end of the day. Everyone was super friendly.
They were awesome and professional.
Great shop with honest mechanics!
Excellent customer service. Super personable staff with more of a family atmosphere vs. cold, corporate feeling of most maintenance facilities. One 'crunchy' bit: I was sent a preliminary inspection via email which didn't include the original problems with the car. It was quickly explained that it was the findings from the diagnostic. I would eliminate or rethink this step and present it once you've identified the more major issues. In an effort to be thorough you're actually increasing the anxiety that already exists.
Mechanic took good care of me and my car. Will highly recommend them.
I always go to My Mechanic SF. They're professional, friendly and have a good sense of humor. It's a little dicey to get your car out of their lot given the traffic on the street just outside, so I appreciate that they always pull my car out for me when I come to pick it up. It's the little things.
I had a great experience at My Mechanic. Took my car in and didn't know what was wrong, they found the problem and fixed it within one day.
Awesome experience, will be back soon. hopefully not too soon !
Over all a great experience.
Awesome. Warren is great.
These guys are excellent!
Great team, love the team and the service!
Always a pleasure talking to Warren.
I feel that for the first time I had a mechanic that was honest with me, and didn't try to trick or sell to me.
Excellent work. Will definitely return for service.
Wonderful experience with honest, competent, friendly people.
Felt that the shop was working with integrity and honesty as soon as I brought the car in. Even though we had to bring the car back in again after the weekend, they quickly addressed the problem and took care of it at no charge.
Great service, great communication, fair pricing. Would use again for sure!
Simple. Exact. Quality.
Good experience. Only issue was windshield wipers were put back on incorrectly. Need to come back to get them fixed.
Great experience with My Mechanic. What stands out the most is how communicative and easy to reach they were. Also, by definition anyone who has to bring their car to the shop is not where they want to be but having friendly, smiling people working in the office makes a less-than-desirable circumstance not so bad.
Great as always. I love My Mechanic!
Staff is helpful and tries to make my life easier.
Quick, complete repair and maintenance, good quality and great service. Communication could have been a bit better.
Excellence at it's finest. I have always been an advocate of great customer service. The service I received was by far the best experience that I've had at any mechanic shop.
Very easy to work with.
I've taken my car to My Mechanic for years and am always pleased with the quality of work and the cost.
80000 mile maintanance.
Love the emails with pdf files explaining the test results and the work done.
Always love my experience at My Mechanic!
Took car in, unfortunately issue not discover or seemed simple fix. Was referred to dealership in hopes of some sort of warranty or known issue that would be best handled by them.
Excellent and personal.
Everything went well. Warren made it easy.
I'm always surprised by how cheap the bill is at My Mechanic. Great shop, quick service, very professional, amazing price.
I got the feeling that the people who work here are honest (and that I wasn't being taken advantage of). But there were little things that inconvenienced me a bit mostly related to timing/schedule (because I needed a rental car to plan around as well), but I understand these things may be hard to predict.
Great service. Will return with future needs.
They were a bit rushed at the end however I always get a solid service when I come in.
Quick and easy!! I will be passing on your information to others!!
I felt that the place was honest
Great service. I always know that these guys care and are the best at articulating status and next steps. Four Stars ****
I refuse to have my car serviced anywhere else. My Mechanic SF is 'MY Mechanic'
I am so happy to found this place. This is not my first time being at this garage and every time when I go for some repairs, they did really great job. The price is very affordable. Highly recommend.
Thank you, Howard and Warren! Really appreciate the quick and honest work!
All of the maintenance performed on the car was explained to me by Warren in excellent detail. Even as a young women, I felt respected and like a partner in the health of my car, not simply as a source of money for the shop.
Excellent experience. I'll come back for sure.
It was probably the easiest car maintenance transaction I've ever had. No waiting around for help, friendly staff, and nobody trying to sell me anything unrelated to my repairs. Also, the price they verbalized was the price I paid, which was very fair.
I used this shop for the first time based on online reviews. Very good scheduling and courteous, timely service. In retrospect a verbal review of the 60,000 mile check would have been appreciated.
These guys were fantastic and extremely nice.
Thanks for following up!
Great Service! I've found a great shop and will continue to bring my car.
Job was done on time and I felt good leaving the garage.
Great shop, great customer service! Very trustworthy. Can't beat that feeling.
Love these guys. Trust these guys.
Great communication, will recommend.
Great experience! Thank you !
Very happy with the service. All repairs done to the car were clearly explained to me and no unnecessary repairs were performed.
Always have a good experience when I go there. Great customer service!
It was an emergency flat tire repair request, but they took me in and fixed it w no problem. Also we were thankful fixing the other problem during the same visit. Efficient, courteous, and always reasonable cost. Thank you very much!
My Mechanic always make me feel confident about my car when I drive away after having my car serviced.
This is the second time we came to the shop. The initial repair was free (tightening a gasket) and they brought two other repairs to our attention. The labor is expensive, but the job was well done.
I trust My Mechanics with my car. Howard is friendly and fair.
Very accommodating, honest, knowledge, informative, and competent. Provided results of the inspection that were very thorough.
They needed to resolve the source of a fluid leak and they took care of it.
10 / 10!!
Very good service, both personal and mechanical.
Always tell me exactly what is going on with the car, when I can expect it to be finished, and are very reasonable with the pricing. Love this shop.
Fantastic and down to earth service!
Work was done as promised!
Always professional, fair prices especially for SF, great people!
We going back definitely will be going back especially with the more serious repairs that I might face in the future.
Excellent customer service and super fair pricing.
It was the best experience with a car shop I've ever had.
They were great to work with in every way.
Good per usual.
Howard and his crew were fantastic. We took our car to My Mechanic SF after receiving an estimate from another garage. Howard re-diagnosed the problem and the fix ended up being much less than what we were previously quoted. They did a thorough diagnostic of the car and communicated clearly and promptly with us. Highly recommend My Mechanic SF
I called thinking that I would need to have my tire replaced, but Howard and the folks were able to fix it which saved me a lot of money! It was so great to interact with a place that wanted to help and not take advantage of me. Howard was very communicative, and the work on my car was done quickly. Thanks, Howard!
Howard the the person to see, he was wonderful to work with.
Loved the experience!
The guys at My Mechanic have always taken great care of my car!
Fast, no hassle,& great service.
I had a great experience at My Mechanic - top quality work and excellent service. Howard and his team performed a thorough inspection of my car, and took the time to make sure I understood their recommendations. I really like the inspection report (with pictures) to help me keep track of future maintenance needs. Thanks, guys!
Great shop. Very fair and trustworthy.
You always get ripped off at mechanics but not here. Howard is awesome and I felt like I actually was told the truth for once. I'll be back. The reviews were true.
Seemed to be spillage of unknown fluids during the oil change. A distinct smell was noticed when the car slowed down for over a week. Small does not exist currently, but it was rattling when it was present.
Very polite and professional. Will definitely go back and don't feel a need to go to the dealer.
Loved my experience here.
Howard and his team are awesome! Howard has been friendly and patient in every interaction, and he always takes the time to explain what repairs he recommends (cutting out unnecessary repairs that dealerships usually try to push on me). My car is always ready on time, and the cost for repairs is always far less than what dealerships quote. It's so nice to feel like I can trust a mechanic and know I'm getting the best deal possible.
Love Warren, Howard and everyone there. Thanks guys!
Great experience overall. Work was done in a timely manner, at a fair price and only the necessary recommendations for an old car like mine.
I had my brakes done at the shop. The Nissan dealer tried to over charge me and tell me both axle needed to be done. My Mechanic quoted me fair price and let me know my rear axle was fine. My front rotors got machined and the brakes feel good.
Easy to get quick appointment to get work done, completed as promised, and reasonably priced.
Staff was friendly and I didn't have to wait long when arriving for my appointment to drop off.
Good service, friendly and same day pickup.
I had new tires put on, rotated and balanced. Fast, efficient and top quality work. Howard Chan goes above and beyond to ensure your experience will bring you back and I will continue to bring in my vehicles.
Very friendly and fast service! Liked the detailed report provided at the end. Would definitely return!
Drop off 2009 Audi Q5 for oil service and engine valve gaskets replacement. Later that same evening I noticed a pool of coolant in the garage and a trail of coolant as my wife pulled out of the garage. After further inspection, I found that the hose that attaches to the coolant reservoir has not put back correctly causing the major spillage/leak. Email the shop to let them know of the situation but never got a response back. We felt like our problem got ignored and wasn't a concern to them. We are not people that like to complain but wanted to raise the issue with them to maybe get a call for a visual inspection. But nothing. We will not be bringing our cars back here for service even though it is convention for us to.
They listened to my concern and scheduled a time to receive and inspect my truck. After the inspection, they called and discussed the issue. We agreed upon a solution that was very reasonable in price, and they completed the work quickly and efficiently. They also provided an easy-to-read analysis of the health of the vehicle including some other potential service items. One point to mention is that they specifically did not complete a work request I had made because it would not have yielded satisfactory results without other work I was not prepared to do. This reduced the cost of the service, and allowed me to save money to complete the rest of the work I need to get done at a later date. I find this shop trustworthy and competent.
Managers and Tech were very informative and made appropriate recommendations based on my vehicle and my needs. They gave insight into what they have seen in their experience with similar vehicles. They were efficient and fast.
This was the second time I had taken my car to My Mechanic. As before, the service was exceptional. Very professional and friendly customer service, repairs were made same day, and the cost was extremely reasonable.
You guys made a great diagnosis. Thanks for great service! And cutting me a bit of slack for the Jeep I need to donate.
Helpful, easy to work with honest & competent, maybe the best experience I've had.
Very fast and friendly service!! Always honest and helpful!
Everyone is very very knowledgeable and professional.
They are terrific. Honest and the bill is always less than I expect.
Howard explains everything clearly and thoroughly.
rapid and professional service.
My experience at My Mechanic was great. Everything was well documented the best I have ever seen. The staff was very professional and personable.
They do work on time, do not try to up-sell you.
Warren is a great mechanic. He's honest and wants what is best for his customers.
Super friendly and honest mechanic. Does great work!
Everything was great.
Friendly staff. Reasonable pricing.
Great service on the car and from the staff. I highly recommend them.
They are so friendly thorough and I never feel that they are doing a service that is not necessary.
Brought my car in to repair the Air conditioning. Needed to replace the compressor and AC belt. Work was done within a day and had fantastic service as usual from Warren and his team. The AC works fine now.
Good customer service. They are able to get parts fast.
Very professional and knowledgeable repair shop. Friendly service and they don't try to upsell you repairs or services that are not needed.
I wouldn't dream of taking my vehicle anywhere else but here. Warren and Co. are hands down the best! I'm very proud to call them, "My Mechanic".
They seem honest! I was afraid my car would need extensive repair after the engine hesitated and the check engine light started flashing. They checked it out and originally said that the ignition coils were very worn and the spark plugs were a little worn, so they'd replace all of that, but then they checked the spark plugs once more and decided that replacing them wasn't necessary and that I could still get a lot of use out of them, saving me around $150. According to the OpenBay app they charged me a fair price for the repairs. The car has run like a dream since, and a few more of its quirks vanished (it's old).
The work was performed in a timely manner, and they didn't press any additional work which I appreciated.
Dropped off my car at My Mechanics on my way to work for an oil change and routine service, as well as to inspect squealing front brakes. They identified the cause and called to recommend new front brake pads and discs. Service was completed promptly, and I was able to pick up my car after getting off of work. They also unclogged one of my windshield wiper spray nozzles. Fantastic, friendly service as usual.
I have gone to My Mechanic for anything that has happened to my car for the past 3 years. They are the best that have ever worked on my car. They are great to work with, very accommodating, and fairly priced. I will always go to them with any problem with my car.
My Sprinter cargo van was serviced. Outstanding. Will need to bring Van in to have tires replaced. Warren is top notch as always. This service was difficult due to the size of the van.
Friendly, very reasonably priced, convenient location to get to work downtown.
They performed a very good repair job on my car. They were very accommodating in correcting one of the procedures and ensured that I was happy with the results of their work.
They do a great, honest job. Very helpful over the phone, and don't pressure you at all to get things done that don't necessarily need to be.
Great & friendly service!
The staff are very professional and courteous ..I was very satisfied with the work they did to my car.
Warren was extremely helpful even when Tire Rack shipped the wrong tires. I highly recommend these guys.
Extremely friendly customer service and they spend a lot of time breaking down the work needed and issues they found while working on the car.
Very friendly, fast service.
Very nice guys, reasonable prices and they call to confirm anything that isn't what was originally discussed. Super convenient and offers flexible schedules. I've been going to them for ~4 years and they've always done great work.
They are professional, attentive and extremely knowledgable - the staff at My Mechanic always makes sure my car & I are well taken care of.
They were great. On time, stuck with the quote and didn't add on "extras". Very pleased. Nice to have a local shop I can trust.
Great service. Clear on what needed to be repaired. Expensive, but that was expected. They went out of their way to offer me coupons for the tires which was awesome.
This shop bent over backward to not only take my car the same day I called but in working with the dealer to get some parts and programming instructions specific to my vehicle. They stayed in communication with my the entire time so I knew exactly what was happening with my car and did not charge me an arm and a leg. They fixed the problem amazingly and do excellent work.