2007 Dodge Caliber Q&A
2007 Dodge Caliber Question: My brother had electronic throttle control trouble a few days ago.
He was barely able to get it to the dealership. They had it for 3 days, it didn't cost him anything, but they would give him NO record of what they did to the car. They said they didn't have to when there was no charge. You said that sometimes when you shut it off, it might be okay again for a while. #1. How can he know they did ANYTHING other than put miles on it with no record of what they did? #2. Is that legal? #3. Don't they have a written record if they were going to receive any money from Chrysler for the fix? I just have to see him being taken for a ride. Thanks for any help you can give. (Oh, his engine light came on & the ETC light came on as well. It drove exactly like everyone else mentioned.) - sdpondell
The devil is in the details of course. Did the car not act up for them, and why was a 2007 a potential warranty situation anyway? (Recall? Special policy?) There is a very strict proceedure that the dealer has to follow to get reimbursed under warranty, that includes if they guess and get it wrong Chrysler will charge them back essentially denying the repair. He should have gotten some kind of a receipt, that is odd but suggesting he is getting a run around really isn't accurate. Imagine repairing twenty identical cars with a throttle control issue and every one of them was solved by replacing the throttle body. When the twenty-first car with the identical symptom being reported shows up what should the tech do? Until the question is presented that way just about everyone will say, replace the throttle body just like the first twenty. But what would that customer say if his/her car wasn't repaired by doing that? On top of that the tech won't be paid for the return visit since it's a "comeback". When you really understand what is occurring on the other side of the counter you would know they don't want these situations to occur either because there are no winners when the job gets this hard. - cardocIII
Any problems since the visit to the dealer? - pushrod
they should have given him something in writing - globalhelper