He was barely able to get it to the dealership. They had it for 3 days, it didn't cost him anything, but they would give him NO record of what they did to the car. They said they didn't have to when there was no charge. You said that sometimes when you shut it off, it might be okay again for a while. #1. How can he know they did ANYTHING other than put miles on it with no record of what they did? #2. Is that legal? #3. Don't they have a written record if they were going to receive any money from Chrysler for the fix? I just have to see him being taken for a ride. Thanks for any help you can give. (Oh, his engine light came on & the ETC light came on as well. It drove exactly like everyone else mentioned.)
Dodge Q&AAsk Your Question
2007 Dodge Caliber Question: My brother had electronic throttle control trouble a few days ago.
Answer #1cardocIII from Gillespie's Auto Service, November 01, 2013, 08:35Master
The devil is in the details of course. Did the car not act up for them, and why was a 2007 a potential warranty situation anyway? (Recall? Special policy?) There is a very strict proceedure that the dealer has to follow to get reimbursed under warranty, that includes if they guess and get it wrong Chrysler will charge them back essentially denying the repair.
He should have gotten some kind of a receipt, that is odd but suggesting he is getting a run around really isn't accurate. Imagine repairing twenty identical cars with a throttle control issue and every one of them was solved by replacing the throttle body. When the twenty-first car with the identical symptom being reported shows up what should the tech do? Until the question is presented that way just about everyone will say, replace the throttle body just like the first twenty. But what would that customer say if his/her car wasn't repaired by doing that? On top of that the tech won't be paid for the return visit since it's a "comeback".
When you really understand what is occurring on the other side of the counter you would know they don't want these situations to occur either because there are no winners when the job gets this hard.
Replysdpondell, November 01, 2013, 09:08Rookie
I think the car did not act up for the dealership. I had printed out the TSB number 18-034-07 for Don. In one of your replies you said "it is a Computer reprogram. Just because you don't have the exact code, I think that you should still have the computer(s) updated." I'm assuming there would be a charge for that. I guess I just don't understand. It seems as if since they didn't have any kind of receipt or paperwork for him, all they did was drive it. I'd like to think that's not the case. I used to be such a Pollyanna; it seems I've lost that.
Should he go back to the dealership and ask for a copy of their records? Should he go back and just tell them he'd like to have the computer updated? Is that really expensive? (You can tell I'm clueless, I'm sure. :)
I appreciate your input so much. :)
Answer #2pushrod November 01, 2013, 09:29Master
Any problems since the visit to the dealer?
Replysdpondell, November 01, 2013, 10:16Rookie
He honestly just picked it up yesterday. Hopefully he won't have any more trouble. :)
Replypushrod, November 01, 2013, 10:22Master
Hope so too! Would be nice to have known what was done but If it's FIXED, no worries. Lot of the time if a TSB is a 'potential' safety hazard, it is fixed free! Dealers, as of right now, do not have to divulge that information. That will soon change, i feel, via the passage of the Federal Right To Repair Act, IF it passes! A good example of this was the Toyota stickng gas pedal, due to aftermarket or incorrect floor mats, which started out as a TSB sent to Dealers only. We all know what happened there. Until a TSB becomes a recall, not much IF anything you can do.
Greg's Orange Auto (15171 Answers) , Orange, CA - (714) 361-9386globalhelper November 01, 2013, 09:30Master
they should have given him something in writing