Took the time needed to fix a problem that had been giving me intermittent problems. All is well now.
We asked for certain work to be done and in our opinion, it was done incorrectly and not per our instructions. We were also told to come back in three weeks. This was not necessary.
Customer service could have been better..
I trust them. I never feel like they're trying to sell me something I don't need
Justin explained the situation with my car in great detail. Thank you!
The team seemed genuinely interested in meeting my needs: reasonable cost, quick turnaround, easy pickup and drop off options.
had no issues at all
Nice people at this shop, fair, and do good work. Will bring my other car here too.
Very satisfied with the services provided. Brought in my other vehicle for simple maintenance
Did not tell me correct issue with my vehicle, waited almost an hour and half more than what I was guaranteed
This shop has my trust and I will recommend it.
Will return as needed.
They are very kind and friendly people to work with. I had a great overall experience and will be using them in the future. Highly Recommend!
Shop broke my condenser while replacing radiator. I was told AC didn't work before repair. I disagree
Was not told of the $49.99 diagnostic over the phone, was embarrassed to walk out after my visit w/o agreeing to this. I felt there were many other issues that may not have been accurate with my vehicle. Was told a call would be made in a couple hrs., it was at 6 p.m. instead, where I wanted to call & pick it up before being charged the high diagnostic. Took it the next day to another repair shop, it was there several hrs and never charged a fee. Repairs are high enough in price, to add for diagnostic is not a courteous way to do business, the customer feels pressure to have their work done there after that, just because the $$ will be applied to the work done, it should be after that~in lieu of the customer will preferably go elsewhere if not charged THAT diagnostic. Sorry, just my feeling and opinion.
My ac system worked when I took my car in. It doesn't work now, your front desk person told me they had to discharge the system to do the work. Said I didn't have enough 134 for the ac to work and I could pay for the 134 but he wouldn't.
Happy with service provided.
I support family owned small business, and this auto shop is the best at repair, cost, friendly, and efficient.
Tried to over bill me
I took my car for service light on. Was explained needed coil and was replaced but did not correct problem. Then told me needed head gasket but decided not perform work. I was also told needed struts, engine mount,hoses, brake fluid replaced and on and on.
That was not what I took the car for.
Light still on after $800 work done. Not satisfied.
All staff was courteous and professional.
Work done quickly and the owners were nice
Murrieta Auto is the only place I took my cars for repair. I relied on them with confidence and trust. I am now retiring and moving to KY and wish I could take them with me! - Susan K. York
A repeat happy customer!!
It was my first time to this shop was referred by a friend. I like they did an inspection on my car and also they didn't add any unnecessary repairs and also didn't keep my car all day long.
Very professional and fast service
Took a while to get my car fixed, but the work was done very well and the staff was very professional and always informed me of the status of my vehicle.
Always a great experience!!
Friendly, very helpful and got the car serviced quickly and properly.
The customer service is great there was no pressure and the Justin and Jason both were a great help . My car was ready in one day. We would recommend Murrieta Auto to anyone who wants a trustworthy repair shop.
I paid $4000 in repairs and when I got it back the shop said it was fixed, but all the problems that I took in my truck for came back within 12 hours of picking it up from the shop, and they wanted another $3500 to fix it. I'm not likely to use repair pal to find another shop because of how much they screwed me over. If I had known it would cost $7500 to fix it I wouldn't have repaired my truck, instead I would have sold it. I work 2 jobs and go to school full time, I couldn't even afford the first set of repairs, I plan to take this shop to small claims court.
Murrieta is AWESOME!
I take my car to them for all the work I need. I have been going to them for some time now I trust them. They give me a report each time it goes in for inspections that they do let me know if there's any issues coming up or anything that needs attention.
fast and courteous.
The service advisor was friendly, not pushy. They provided several additional services that were needed within a reasonable time frame. They offered to provide me with a reduced fee rental car for the day. The waiting area was spacious with complimentary beverages available. I have been a customer with Murrieta Auto Repair for approximately six years. I do not go anywhere else, unless I have to go to the dealer for a recall item.
Seems like good service for a reasonable price, but I won't know for sure for another 100,000 miles or 20 years to see if the timing belt lasts.
I drive all the way from Riverside!! I am very happy with the work, honesty, and fair pricing. Now a days it's hard to find a business that cares about customer service and work ethic!! I will continue to make the drive and have all my cars serviced with Murrieta Auto Repair. Thank you! Keep up the good work :)
Took my Mercedes in for motor mounts to be replaced in the front I told them I have a knocking sound to check that out to got the car back $600 later I still have the sound called back to ask why it hadn't been fixed or if it was indeed caused by the motor mounts which needed to be fixed and I was told we don't know anything about the sound and didn't check for it.
You could hear the sound when driving the car so they must be able to hear it on the test drive I'm not impressed.
Had work done on a truck there before which was very good but this no so much.
Very friendly and knowledgeable staff. Dropped my car off and didn't try to pile on more work and cost. Honest and my car always runs so much better after taking it in.
Friendly, good service!
small repair; in & out quickly.
New to area... Looked for a trust-worthy auto repair company and found you through great online reviews. Came in for brake service.
Excellent customer service. Very happy with the service to our vehicle!
Needed repair to driver side door electric window and outside door latch. This work was done to my satisfaction. Unfortunately my audio speaker (which was working fine) in the driver side door did not work after the door repair was complete. Contacted the shop owner and he indicated he wanted to discuss the repair with his mechanic who did the work -- I was told he would call me back with more information. It's been two weeks, no return call from the shop and the speaker still does not work.
After an unexpected break down, they were able to have my truck repaired and back on the road in one day at a reasonable price.
Knowledgeable, Friendly and fair.
I went in for my regular oil change, and they noticed cup-wear on my rear left tire.
The rear shock was done, which meant I needed to replace all of them. My car is at 110,000 miles, and the tire did have cup wear, so it was time.
The quote was very reasonable, as always, the car was done in 1 day, and it drives like a brand new vehicle! Such a huge difference.
I have 4 or 5 similar stories about this place, all great experiences. They won my business a couple years ago and I'll never go to another shop.
It's a family business. They send out hand written thank you's in the mail. This time I even got a $5.00 gift card for Starbucks in the mail.
This may not seem like much, but they don't have to do that, and it felt really good to get. I felt valued and treated as a human. It's the small things that count in life, and these guys get it right.
Thanks again, guys!!
You can always count on Chris, Justin and Michelle to provide great customer service and only Recommend what is really necessary for your vehicle. We love coming here!
Excellent Service - They are very Knowledgeable.
Always trustworthy and they do quality work.
Simply the absolute very best service any place I've ever lived!
Honest, kind, reliable service.
Work was preformed as promised.
Helpful, they warn of any additional work needed.
Fast, efficient, friendly and honest.
The staff was professional. The repair was done on-time, within quoted amount, and done correctly.
Service was good. Seemed just a tad high.
Professional shop. They were able to complete the work timely.
Great...they always do a great job.
Service good, and on time.
The mechanics were friendly, fast and explained my cars services simply.
Excellent service, all around.
Everyone at Murrieta Auto Repair is very friendly and I've always felt like they are honest people.
Accurate estimate of problem and time to repair.
Great work. Friendly service.
The most honest auto repair shop in California.
Very nice people and great customer service. Far better than I ever got from the dealer or any other shop around town.
Work completed in a timely manner.
Took my car in for leaks. $2,000. Not even a week after getting it back it, I was driving and it turned off. Towed it to the Mazda dealership. They informed me that Murrieta auto repair had not put in coolant after replacing the coolant reservoir and also messed with something in the timing area resulting in my engine blowing. $7,000 fix. They also didn't fix all the leaks like they said they did.
Great service, friendy advice, will definitely be coming back here.
I feel they recommended and suggested repairs that were not that necessary at the time. When I told them I was not interested in the recommended repairs and only wanted the ones I initially came in for, their disposition towards me changed and they were not that friendly thereafter.
Not very professional. Stated they would call me back with status of vehicle, I waited a couple of days and I ended up having to call them. They gave me an unreasonable quote on an engine replacement and then proceeded to say that if I did not want to pay that amount they could find me a back yard mechanic that could possibly install it. Very disappointed after reading the positive yelp reviews which led me to their shop.
Always friendly, professional and informative.
They did an excellent job.