Auto Makes We Service
|Muffler & Exhaust||Service & Repair||Transmission Repair|
Customer Reviews (1 review)1 Sort by: Helpful |
Having had vehicles repaired by this store in the past ( most recently, a week ago, when I had the front brake pads and rotors replaced on my wife's' car) I have always been happy with their service and prices. I have also always received a free inspection and price quote from them, until yesterday. Yesterday, 12/29/10 I took my personal vehicle in because I was having a potentially dangerous brake issue and was greeted by who I assumed was the owner or general manager. This gentleman, I felt, was very condescending toward me and attempted to charge me a twenty dollar inspection fee which he said was standard policy on any vehicle that hadn't had the original work done by them. I took my vehicle a few blocks up the street to Lentz where I was treated with courtesy and a free inspection. My problem was resolved and I was quite impressed with the expertise of Jeff (the certified mechanic who waited on me).
Perhaps the gentleman at Mufflerman would be better served by letting his employees deal with the customers as they seem to be more interested in earning our business than he is.