Mopar lubricant avaible if soft top window zippers become stiff/difficult to move on Jeep Wrangler

A cleaner/lubricant is available from Mopar for when the soft top window zippers become stiff or difficult to move. Our technicians note this product works very well when the directions are followed properly.
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Average mileage: 74,000 (74,000–74,000)
8 model years affected: 1997, 1998, 1999, 2000, more2001, 2002, 2003, 2004
10 people reported this problem
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2000 Jeep Wrangler 74,000 mi,
the driver's side zipper window is stuck and the window is open. I taped it shut with Gorilla Tape because I haven't been able to find a fix other than replacing the window.