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Monument Street Auto Center

3700 E Monument St, Baltimore, MD 21205 Map & directions

Call Now: (410) 305-7826

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About Monument Street Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
90
Tools & Equipment (?)
93
Customer Service (?)
91
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Garry Church established Monument Street Auto Center in 2002 with the goal of providing honest auto repair and taking care of people. Over the years this RepairPal Certified shop has built on that reputation by providing good quality automotive repair to the Baltimore community. The staff consists of experienced industry veterans who strive to keep up with the latest technologies by attending regular ongoing training. Garry has equipped his crew with the automotive tools and computer diagnostic equipment that is needed to perform professional repairs to your vehicle. Their Shuttle service to the local medical center, rental cars, free parking while your vehicle is in the shop, early bird drop off, and a clean comfortable waiting area with wireless Internet are offered for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Coffee Early Bird Dropoff Financing Heated Waiting Room
Rental Car Service Guarantee Wireless Internet

Customer Reviews 20 verified reviews

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Monument Street Auto Center
Verified Customer
October 15, 2013

I find him to be reliable and trustworthy. He has worked on a number of my cars.

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Monument Street Auto Center
Verified Customer
October 14, 2013

They were fast and quick and got done and they did really good work. They were not expensive. I thought it was conservative. I also liked how I could have them drop off my keys next door in case I couldn't make it on time.

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Monument Street Auto Center
Verified Customer
October 14, 2013

This is Maryland and we're right by the docks. There's an influx of Spanish people which I don't normally have a problem with except I don't speak Spanish. We have a governor in this state that wants to wlcome everybody in, as many foreigners as they can. So, the nice thing about over there is they're not only honest, they told me everything that they were looking for, they also speak English and I can understand them when they talk. That's a pretty critical thing for me. I don't have a problem with people coming in but I think they should at least speak English and there are a lot of businesses around here that they've kind of moved in and they either work there or they've taken them over. If I can't communicate with the people doing business then there's no sense doing business with them. It was cheaper than going to the dealer that's for sure. That's a critical thing for me because I don't have money falling out of my hind parts. They are real reasonable. If you take your car some places, they are like, "Well, I guess we got a blank check." You know, a hundred dollar repair turns into a thousand dollar repair. They say you needed this and you needed that. Well, I didn't bring my car in for that. There is a garage over here that did that to my wife one time. They started saying you need this, we're going to have to repair this and we're going to have to repair that. She called me and I got on the phone with them and I said, "If I have to come over there someone's going to have to call the police."

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Monument Street Auto Center
Verified Customer
October 14, 2013

This is the second time I've gone to them. I have never had any problems. They are also cheaper than what I expected.

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Monument Street Auto Center
Verified Customer
October 11, 2013

The owner will work with you and help in any way he can. He will tell you if your car is unsafe to drive.

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Monument Street Auto Center
Verified Customer
October 11, 2013

They are convenient and the service is good.

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Monument Street Auto Center
Verified Customer
October 10, 2013

They were fast and courteous and they got the work done.

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Monument Street Auto Center
Verified Customer
October 09, 2013

Have been going to this place for 4 years and love them. Great customer service and always gets the job done.

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Monument Street Auto Center
Verified Customer
October 07, 2013

Great service. Quick repairs. Convenient location with access to shuttle to JHH.

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Monument Street Auto Center
Verified Customer
October 04, 2013

They were convenient, but they were only ok with the repair. They didn't fully fix the problem the first time around.

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Monument Street Auto Center
Verified Customer
October 04, 2013

Since parking at the lot where shop is and taking shuttle to Hopkins I have had my car washed and had my regular maintenance done there and always satisfied.

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Monument Street Auto Center
Verified Customer
October 03, 2013

They are very smart. The job was well done. I have no complaints. They did the job they promised. They did it in one day and it was ready.

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Monument Street Auto Center
Verified Customer
October 01, 2013

It is very convenient to leave it while I work. They do good work and have reasonable prices.

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Monument Street Auto Center
Verified Customer
September 19, 2013

Everything that was being done had a full explanation.

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Monument Street Auto Center
Verified Customer
September 18, 2013

The service in convenient and it is well priced.

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Monument Street Auto Center
Verified Customer
September 13, 2013

Excellent service.

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Monument Street Auto Center
Verified Customer
August 30, 2013

They did not complete my repairs. It still is not done.

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Reply from Monument Street Auto Center -  MonumentAutoOctober 30, 2013 13:39

Yvette, please call me tomorrow to resolve any issues that you are unhappy with. 410-522-3737
Garry

Monument Street Auto Center
Verified Customer
August 26, 2013

They are very efficient. They keep their appointments. They are honest.

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Monument Street Auto Center
Verified Customer
August 16, 2013

They are convenient if you work near Hopkins. They explain their work. It is a good service for the money.

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Monument Street Auto Center
Verified Customer
August 01, 2013

The customer service was great, as well as the servce.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(410) 305-7826

Auto Repair Experience

  1. Garry Church, Owner
  2. Established 2002
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 48 Years of Car Repair Experience