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Monument Road Tire & Service

1471 Monument Road, Jacksonville, FL 32225

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Customer Reviews (1 review)

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Monument Road Tire & Service
October 17, 2015

7/12/14- took vehicle in for alignment service and a tire,vehicle had no other problems.after the alignment they took it for a test drive andcame back and said that the rack & pinion had broken when he did a u-turn.manager was rude,wanted me to pay for it, charged me RETAIL for the parts,accused me of scamming his company when I wanted him to pay for it.I would avoid this place!,he would hang up on me when I called to discuss the issue.Goodyear advised him to pay for the whole thing, he refused to.this place will rip you off.
8000 MILES LATER- vehicle started pouring power steering fluid out of the rack & pinion seal under the boots. Took it in for warranty repair 24k miles/24 month guarantee, and they said that water caused the seals to leak and refused to repair it under warranty. Since they are the ony facility to service the rack & pinion, there is no way that water got into the system to cause this damage UNLESS it was malicious act by them because I had to force them to repair the system last year because they broke it. This place is a flat SCAM that should be investigated by authorities. AVOID IT!.

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