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Monro Muffler and Brake

1861 W Main St, Salem, VA 24153

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Muffler & Exhaust Service & Repair Tire Sales/Repair

Customer Reviews (2 reviews)

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Monro Muffler and Brake
August 14, 2011

Be very careful! My vehicle requires the simple removal of the engine splash guard to change the oil filter and drain the oil. The day after having the oil changed at this shop, the first day at highway speed, the splash guard fell off the one side. Inspection revealed that most parts removed were never put back on. I asked the manager for the parts and was told nothing was removed. After telling him parts must be removed to gain access to the filter and drain plug, he said the parts must have been put back on because if parts are missing the techs write this on the service ticket and nothing was written. When I asked the tech, he said the parts were already missing. When asked why he didn't write anything about missing parts, he said his job was to change the oil; missing parts are not his problem! I find it ironic that this happened after having the oil changed but Monro, didn't remove the parts and didn't see any need to report parts missing contrary to their manager's statement. I know the parts were there since it is obvious when looking at the front of the car and am now faced with paying $250 to fix their ineptitude. If they can't change an oil filter, what else are they unqualified to do? In addition, either the manager or tech is lying. Either the parts were there, I know they were, or they weren't. In addition, If the parts weren't there, the engine splash guard would have fell off whenever they were removed since nothing would be holding it up (there are 10 screws holding everything in place). I don't think 10 screws fell out at the same time.
Neither person saw any need to mention anything! If you take your car here, you’ll have to decide which one, if either, is being honest!

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Monro Muffler and Brake
January 08, 2011

Go Monro. In my experience they will do quality work at a fair price. I don't mind paying someone who isn't going to ridiculously over charge for labor. I don't mind paying extra for parts if I know they are better quality. I also had the option to bring in my own parts if that's what I wanted to do. They wouldnt be under warranty from Monro but I had the choice and they were fine w/it. In this particular case I basically saved over $300-400 b/c I was being hoodooed at another shop. When I called Monro for a 2nd opinion they were awesome. They went by the labor guide, showed me the one part that needed to be replaced and explained exactly what happened. I guess you could say it was a good day. I hope this review brings them a lot of business they deserve it. Thanks.

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