M'Lady Nissan

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5656 Northwest Hwy
Crystal Lake, IL 60014
(815) 459-2288

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

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Details

Makes We Serve

  • Isuzu
  • Nissan
Reviews

Overall Rating

Customer Reviews

April 20, 2011

Jim M'Lady Nissan is the only place I take my cars for service. Ken Franchek is the most professional and knowledgeable service advisor I have ever dealt with. After buying 7 cars over a 17-year period, some new and some used, I can’t imagine having my cars’ service done anywhere else.

April 07, 2011

Everyone was very professional and helpful explaining the situation. I was provided with the information I needed to make the repair decisions up front. Great place and I will have my car serviced there forever.

September 21, 2010

Purchased a 2001 Oldsmobile Alero from this deceptive business. Was told car was taken car of and need no work what so ever "best car for the price" by my car salesman Bob. Never buy a car from this place. They wanted one price for the vehicle then I was told it would change and be more money the following day if I didn't buy it. The bait and switch tatic which really pissed me off. I didn't realize any of this unfortnantly till I got the chance to get home and conduct reviews. Less than 24 hours later had to return vehicle to dealership for service. The service manager I addressed my problems to named Brian laughed at me and sat their eating a sandwich at his desk leaning back and wouldn't even look at me. What great customer service! At the time I was in my work uniform and thats why he laughed at me! I was on my way to work when I had to devert because I felt the car was unsafe. Upon purchase of vehicle I found also the horn did not work and car still pulled to the left, brake pedal pulsated and steering shook badly. Tranny flush, solinoied replacement and left alignment was still off! They rotated and repaired to front tires which did not need to be done which most likley messed up the car even more. Was given a loaner car during the duration the car was in the dealership for service and was told by service advisor Eric that car would be done in a couple days. Monday came around and car was not done I was then told it would be done on wednesday. Well low and behold wednesday came and no car. I called several times stating I need my vehicle back and was told it would be done by the end of the week. Friday came and I finally got my car back but their was something wrong with the braking system and car still shook alot. Found out few months later car needed new tires, front / rear stuts, coolant, brake flush radiator hoses. Have gotten everything finally fixed except I have to save up for tires still. But these are all things that should be done BEFORE selling a vehicle to a consumer. My father thought it was a decent car but I had my doubts. Only reason dealership recieved 1 star is because they had a no charge to customer on invoice and I recieved a loaner vehicle which drove better than the vehicle I purchased from them. I enjoyed the loaner more than my own car sadly. I am still filling out a BBB charge file against this company with the Chicago BBB district!

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