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Mission Hills Automotive

308 West Washington, San Diego, CA 92103 Map & directions

Call Now: (619) 758-3602

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About Mission Hills Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
95
Tools & Equipment (?)
94
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Randy, the owner of Mission Hills Automotive, has surrounded himself with a great team. In fact, all 4 of his technicians are ASE Certified and 3 are Master Technicians. The shop has been in business since 1981 and Randy worked there in the early 1990s before taking over the shop in 2008. Their mission is to never have an unsatisfied customer and we believe them. From the simplest light bulb change to an advanced twin turbo set up for your hot rod, Randy and his team will handle the job in a professional manner so you and your car will leave happy.

Message from the Shop

At Mission Hills Automotive we are the one stop for all you car care needs. We employ 4 ASE certified master technicians that are equipped with state of the art information and equipment allowing them to service your vehicle to factory standards using high quality NAPA auto parts with a 24 month/24,000 mile nationwide warranty! We are open 7 days a week to serve you when you have time. Shuttle service to and from your home or work is always available, and in house loaner cars are there for you for those jobs that may keep your car tied up a little longer. We are BBB and AAA accredited and are Green Shop certified by the EPA.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Early Bird Dropoff Extended/Evening Hours Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Military Discount Open Saturday
Open Weekends Parts/Accessories Rental Car Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Warranty Accepted Wireless Internet

Customer Reviews 17 verified reviews (28 total)

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Mission Hills Automotive
Verified Customer
April 18, 2012

I wish those guys would learn how to cut hair and then I could get a hair cut while I'm waiting for my car.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:47

Fixing cars has our full attention but I will look into it :).

Mission Hills Automotive
Verified Customer
May 10, 2012

Thank you very much, on my behalf. It was very good, and done very well. I think that they are about honor. It is pure service to do such very good work. Thank you.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:49

Our goal is to repair the tarnished reputation of the automotive repair industry one customer at a time.

Mission Hills Automotive
Verified Customer
April 19, 2012

I think they give good personal service and if there are problems they make it right.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:48

We want you to feel like part of our family.

Mission Hills Automotive
Verified Customer
April 17, 2012

When I got the car repaired, there was a box that says "please keep the broken part or the spare part." 2 days later when I came and asked "Where is my water pump - the one which was broken? I want to see where it was leaking," they couldn't find the water pump. I was a little dissatisfied. I wanted the part which was replaced. When you tow the car to the place and nobody is there, you fill out the little card and on the card it says "Do you want to keep the replaced parts? Yes or no?" I said yes. I wanted to keep the parts they replaced.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:58

We normally keep your old parts available until the car is picked up. I am sorry for our miss placement of the old part. Some parts also carry a core charge and need to be returned to be rebuilt and to provide a credit back. That may have been the case as well. Please call the shop with specific info and I will follow up personally.

Mission Hills Automotive
Verified Customer
April 04, 2012

They have a fairly new owner. I've been going to Mission Hills Automotive for probably 40 years. It's nice to find an honest mechanic and I feel that they do have honest mechanics. The new owner is really good.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:58

Thank you for taking the time to review my shop.

Mission Hills Automotive
Verified Customer
March 17, 2012

Good service at a fair price.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:59

And open seven days a week.

Mission Hills Automotive
Verified Customer
March 13, 2012

They are very nice people, very nice. Really polite, really quiet. They did what another place did not know how to do. If you bring your car in, you don't have to explain much. They figure it out.

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 11:01

That is what happens when you take your car to a shop of highly trained mechanics and service staff.

Mission Hills Automotive
Verified Customer
March 06, 2012

They are just really efficient - a little overpriced, but they are very efficient, and do what they say they are going to do.

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Reply from Mission Hills Automotive -  smogmanAugust 04, 2012 08:33

We adhere to repair pals pricing guidelines to ensure fair pricing but we can always do better. Watch your email for our regular customer rewards program coming soon.

Mission Hills Automotive
Verified Customer
March 02, 2012

Very friendly service and nice people, but it's one of those shops where every time you bring your car in for a simple service, they find something much more expensive that "needs" to be done. On one occasion, I was advised that a repair was necessary under false pretenses.

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Reply from Mission Hills Automotive -  smogmanAugust 04, 2012 08:37

That is a serious allegation and I would like to follow up on it. Please contact me directly. Call the shop and they will give you my home number. I opened this shop with the motto fair and honest. If someone in my organization is deviating from my core beliefs I would like to know. Thank you for bringing this to my attenion. I look forward to hearing from you.

Mission Hills Automotive
Verified Customer
February 28, 2012

They are awesome people. Very knowledgeable, and fair. I have recommended them to many friends and they have all had good experiences as well.

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Reply from Mission Hills Automotive -  smogmanAugust 04, 2012 08:38

Word of mouth is the best. Thank you for telling others. We will be sure to never let you down.

Mission Hills Automotive
Verified Customer
February 25, 2012

I think a fellow bought the business for his daughter, and as far as I can see, this daughter runs the business. She is a very good business woman. She is tough, but she's good. She is tough. She is there to make money but she is very businesslike.

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Mission Hills Automotive
Verified Customer
February 16, 2012

I've always gotten good service, and good repairs, and always been very satisfied.

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Mission Hills Automotive
Verified Customer
February 01, 2012

Honest, friendly really great service!

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Mission Hills Automotive
Verified Customer
February 01, 2012

I don't think car runs as it should. Should have gone back but it's a hassle.

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Reply from Mission Hills Automotive -  smogmanAugust 04, 2012 08:29

We have a two year 24 thousand mile warranty and we will give you a ride to and from your home or office and if needed overnight we have in house loaner cars. Please bring the car in so that we can make you completely satisfied.

Mission Hills Automotive
Verified Customer
January 30, 2012

I am extremely satisfied with the service I get there.

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Mission Hills Automotive
Verified Customer
January 27, 2012

I just found because it's a family operated business, it's very comfortable to be with any of the employees, especially the owner or his daughter.

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Mission Hills Automotive
Verified Customer
January 17, 2012

They are excellent. Just the personal touch.

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Mission Hills Automotive
September 14, 2013

We'd just driven into town from Phoenix on a Friday evening to tour UCSD. We lost a transmission line. Towed the minivan and dropped it off in the lot. We picked up our van the next day. They could have taken us for a ride and didn't. Very impressed with their honesty, customer service, and quality of work. (So impressed I'm giving them a rating about **2 years after** the trip!) HIGHLY recommended!

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Reply from Mission Hills Automotive -  smogmanSeptember 15, 2013 09:18

My staff lives by the creed never lie, cheat or steal. We simply told the truth, which today seems to be a rare thing. Thank you for taking the time to tell others.

Mission Hills Automotive
September 07, 2013

Highly recommend. I brought my wife's car in for brake work. I told them to just replace the pads and inspect the system. They decided to inspect first. THE BRAKES WERE FINE! (Pad thknss, rotor thknss). They could have ripped us off for hundreds of dollars. I am very familiar with auto systems and I consider brakes to be the most powerful and important part of our vehicles. These people are PROFESSIONAL. I trust them more than I trust the dealership!!! 5 Starsssss.

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Reply from Mission Hills Automotive -  smogmanSeptember 08, 2013 08:32

My goal when I took over Mission Hills Automotive was to raise the level of professionalism in my industry. Looks like we are on track. Thank you for taking the time to tell others about our shop.

Mission Hills Automotive
June 04, 2013

Took my 2003 Celica there today 4 JUN 2013 for a SMOG check. I'm a first time customer and definitely not my last visit there :)

Super surprised and impressed how the quick turn-around and the crew are very accommodating. Forgot to bring my DMV Paper worked, but they assured me it wasnt a problem.

Thanks guys, I think i found my "new" Automotive Shop. No more high priced dealership repairs for me.

Ed--

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Reply from Mission Hills Automotive -  smogmanSeptember 08, 2013 08:25

Ed
We know you have better things to do than deal with car repair. thats why we hire only the best staff and stay open 7 days a week to be here for you when you need us.

Mission Hills Automotive
March 19, 2013

My daughter bought a cavalier and soon after it started making loud noises underneath where the exhaust is. She took it to another repair shop first and they told her she needed all kinds of parts to make the repair. Since we purchased the car from the original owner, we knew it did not require the parts they told her. She then brought the car to Mission Hills Automotive and they discovered that all she needed was a new muffler, the old one had been installed incorrectly. As a mom that lives in a different state than my daughter, I was so thankful that she found an honest and reliable place to take her car to. Thank you!

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:53

We will take care of your daughter's car as if it were my own daughters car. My staff is fathers to 14 daughters all together, so we understand. I have 4 myself.

Mission Hills Automotive
May 18, 2012

I had to tow my son's car to an Auto center. Mission Hills was highly recommend and I can see why. Mike immediately came to our service. He was polite and quite professional. They made us feel like our car was in great hands!
Thanks!

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Reply from Mission Hills Automotive -  smogmanMarch 19, 2013 10:50

When people trust us their children's vehicles, that is the greatest compliment we can receive.

Mission Hills Automotive
February 13, 2012

This is simply the most professional, clean, and competent auto repair shop I have ever done business with. Their pricing is fair and they are always willing to go out of their way to explain any situation that needs attention or will need attention down the road, per se. I have had my oil changes, mechanical and electrical work done and all at a fair price and with a sincere and genuine thank you for my business.

I cannot recommend enough Mission Hills Automotive.

Kerry S. Carney

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Mission Hills Automotive
September 22, 2011

My boyfriend's truck had not been sounding so well,so we decided to take it to the shop. The employees were wonderful and highly knowledgeable. When we got the car back it was in great and we got a very reasonable price. We have not had any problems since picking up his truck. We had a great experience, and would recommend Mission Hills Automotive to anyone I know.

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Mission Hills Automotive
September 22, 2011

The customer service is amazing at this shop! They go above and beyond to satisfy their customers. Everyone is friendly and helpful. I have been impressed with the service they provide. I can really trust that they will not rip me off and do what needs to be done for the right price. Also they get the job done in a timely manner. I won't go anywhere else because of the FANTASTIC customer service and the QUALITY of work done at this shop.
Thanks everyone for taking care of me and my car!

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Mission Hills Automotive
October 22, 2010

Randy gave top notch service. His technicians did top notch work. When one finds a knowledgable trustworthy mechanic you should hold on tight as they are few and far between. I have my Camaro and Aurora work done at only one shop and that is mission hills automotive. I suggest them to all my family and friends that need mechanic work done and don't worry it may come back to haunt me because I know that it won't. Give them a call today they will fix your problems at a fair price with master craftsmanship.
Thank you for listening
Edward

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Mission Hills Automotive
April 29, 2009

Randy was extremely friendly and provided an estimate based on my issue (master and slave clutch cylinder) that was right on par with RepairPal's estimate. I dropped my car off in the morning and it was ready in a few hours. Very highly recommended.

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Mission Hills Automotive
April 14, 2009

Reasonable, reliable, dependable.
Highly recommended

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Hours of Operation
Mon - Fri:6:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:8:00am to 5:00pm
Call Now:

(619) 758-3602

Auto Repair Experience

  1. Randy Begin, Owner
  2. Established 2008
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 82 Years of Car Repair Experience

Quality Affiliations

NAPA

For mechanical repairs, your local NAPA AutoCare Center can provide you with a number of benefits, the foremost being integrity. NAPA AutoCare Center owners know that, as a consumer, you have the right to choose where you decide to take your vehicles for service. Therefore, NAPA AutoCare Center owners provide services you can trust.

Integrity
Maintaining and repairing today's vehicles can be a pleasant experience when you deal with professionals. Your local NAPA AutoCare Center team can recommend a preventive maintenance program that is right for each vehicle your family owns, saving you time and money in the long run.

The NAPA AutoCare Peace of Mind Warranty
NAPA AutoCare Centers offer the best consumer warranty in the industry and is honored at over 13,000 facilities nationwide. The NAPA AutoCare Peace of Mind Warranty provides coverage on qualifying repairs for 12-months or 12,000-miles, whichever occurs first. And, if you pay for these qualifying repairs with your NAPA AutoCare EasyPay Credit Card, your coverage automatically is doubled to 24-months or 24,000-miles, whichever occurs first.