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Miles Auto Services

7501 Staples Mill Rd, Richmond, VA 23228 Map & directions

Call Now: (804) 885-4176

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About Miles Auto Services

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
97
Tools & Equipment (?)
91
Customer Service (?)
96
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Miles Auto Service has been a member of the Richmond community since 1978. This RepairPal Certified shop features an experienced staff of 7 professionals who combine for over 140 years of automotive experience. This team has demonstrated a commitment to professionalism with ASE Certifications and is focused on customer service. This is evident in the feedback we received during our review of their most recent customers. Their customers describe this team as honest, reasonable, customer friendly, knowledgeable, and professional. Emmerson Miles, the owner, has equipped his team with the automotive tools and computer diagnostic equipment that is needed to perform a variety of services and repairs including minor and major mechanical repairs as well as complex computer diagnostic and electrical repairs. They back this work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Full auto and light truck repair and service. Family owned and operated since 1978.
ASE certified technicians. Voted as one of the "Best" Repair shops by "Richmond Magazine"

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jeep Kia
Land Rover Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Coffee Early Bird Dropoff Heated Waiting Room Service Guarantee
Shopping Nearby Shuttle Wireless Internet

Customer Reviews 27 verified reviews

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Miles Auto Services
Verified Customer
April 04, 2014

They were able to help me right away with no appointment and were so friendly I was very impressed. Also the rate was very reasonable.

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Miles Auto Services
Verified Customer
April 17, 2014

We feel they are honest, explain things well, and not out to sell services not needed.

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Miles Auto Services
Verified Customer
April 17, 2014

Very courteous and professional.

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Miles Auto Services
Verified Customer
April 16, 2014

Good service, reasonable prices.

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Miles Auto Services
Verified Customer
April 16, 2014

Excellent speed, time, cost, attitude.

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Miles Auto Services
Verified Customer
April 10, 2014

I have worked with you for years and have been pleased with the service

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Miles Auto Services
Verified Customer
April 10, 2014

Miles is a great mechanic to bring any vehicle to.

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Miles Auto Services
Verified Customer
April 10, 2014

We have received good quality work and they have been pleasant to work with.

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Miles Auto Services
Verified Customer
April 08, 2014

Poor quality over priced parts.

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Miles Auto Services
Verified Customer
April 04, 2014

They looked over the car for any problems, not just doing the annual inspection. Everyone is friendly and they worked with me about adjusting my schedule.

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Miles Auto Services
Verified Customer
April 03, 2014

Great service but a bit pricey.

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Miles Auto Services
Verified Customer
April 02, 2014

Good service.

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Miles Auto Services
Verified Customer
April 02, 2014

The staff was welcoming and the seating area was very comfortable with refreshments table as well. However, the location is hard to find, and I am used to going to Jiffy Lube and they usually vacuum the inside of my car and fill my tires with air every time I go there and get something done or request a service, Miles does not. If they did then I would have gave a recommendation of 10.

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Miles Auto Services
Verified Customer
March 31, 2014

They are always friendly, efficient, patient when explaining things, review things & tell me what needs to be done and what doesn't need to be done

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Miles Auto Services
Verified Customer
March 28, 2014

My car broke down on a Friday afternoon. they had it towed and fixed by Friday late afternoon with only one car this was extremely helpful!! Ryan was professional and willing to help in any way!!!

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Miles Auto Services
Verified Customer
March 27, 2014

Service is good.

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Miles Auto Services
Verified Customer
March 26, 2014

I was impressed with their honesty and customer first attitude!

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Miles Auto Services
Verified Customer
March 21, 2014

Miles auto has always taken extremely good care of my car, and I appreciate that.

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Miles Auto Services
Verified Customer
March 18, 2014

Quality work is provided.

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Miles Auto Services
Verified Customer
March 11, 2014

They know what they are doing and do it in a professional manner!

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Miles Auto Services
Verified Customer
February 26, 2014

The guys always try to explain the process of what needs to be done to your vehicle . They keep you in the loop and recommend the appropriate service.

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Miles Auto Services
Verified Customer
February 25, 2014

I feel like they are honest and qualified to handle the work.

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Miles Auto Services
Verified Customer
February 20, 2014

Dealer level service.

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Miles Auto Services
Verified Customer
February 11, 2014

I trust them.

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Miles Auto Services
Verified Customer
January 30, 2014

Fast, efficient and courteous service

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Miles Auto Services
Verified Customer
January 08, 2014

For the most part, all has gone well for work done. Staff is pleasant and efficient.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(804) 885-4176

Auto Repair Experience

  1. Emmerson Miles, Owner
  2. Established 1978
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 77 Years of Experience