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Mike's Plum Street Automotive

1100 Plum Street Southeast, Olympia, WA 98501 Map & directions

Call Now: (360) 312-4680

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About Mike's Plum Street Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
87
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Mike's Plum Street Automotive has been serving the Olympia community since 2000. This RepairPal Certified shop is not only technically qualified with experienced, well trained, ASE certified technicians, they offer excellent customer service as well. Their high standard for customer service was verified during our survey of their recent customer who described this shop as prompt, honest, courteous, respectful, and reasonably priced. With comments like these it is easy to see how they achieved such high customer service scores. We also found the shop to have the tools and diagnostic equipment necessary to professionally repair your modern vehicle. Repairs performed here are confidently backed by a 12-month / 12,000 mile nationwide warranty. For your convenience a local shuttle service, rental cars, and early-bird vehicle drop off are available.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Alignment Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts

Amenities

Early Bird Dropoff Parts/Accessories Rental Car Shuttle

Customer Reviews 24 verified reviews (25 total)

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Mike's Plum Street Automotive
Verified Customer
July 07, 2014

When I call they always answer with a positive attitude, they are nice people. They also do a great job with the repairs.

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Mike's Plum Street Automotive
Verified Customer
July 03, 2014

They provide excellent service.

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Mike's Plum Street Automotive
Verified Customer
July 03, 2014

Fast service. They were clear with us about what is wrong with the car by prioritizing the repairs needed done first. Friendly service because the owner always spoke with me.

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Mike's Plum Street Automotive
Verified Customer
July 02, 2014

Have followed Mike for 25 years. Excellent repairs & customer service.

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Mike's Plum Street Automotive
Verified Customer
July 02, 2014

I feel comfortable going to them, and they have nice prices.

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Mike's Plum Street Automotive
Verified Customer
June 28, 2014

They are quick, they do the work on site and they let me watch while they work on my vehicle.

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Mike's Plum Street Automotive
Verified Customer
June 27, 2014

Fair price and quick turn around time on the repair.

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Mike's Plum Street Automotive
Verified Customer
June 26, 2014

Great Service!

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Mike's Plum Street Automotive
Verified Customer
June 26, 2014

They are reasonably priced , quick and efficent

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Mike's Plum Street Automotive
Verified Customer
June 26, 2014

I trust him completely, I have known him for over 17 years.

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Mike's Plum Street Automotive
Verified Customer
June 26, 2014

I have used them before they are excellent at what they their customer service is amazing, I think they are the most honest mechanics I've ever worked with.

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Mike's Plum Street Automotive
Verified Customer
June 25, 2014

He did everything we needed so we could head down south, we wanted it in tip top shape and that is what they did for me.

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Mike's Plum Street Automotive
Verified Customer
June 24, 2014

They did a good job.

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Mike's Plum Street Automotive
Verified Customer
June 24, 2014

They were helpful but the prices were high.

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Mike's Plum Street Automotive
Verified Customer
June 16, 2014

I like their helpfulness and friendly service. They are honest and trustworthy.

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Mike's Plum Street Automotive
Verified Customer
June 16, 2014

The service is friendly, their prices are competitive but higher than the quick lube places around.

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Mike's Plum Street Automotive
Verified Customer
June 13, 2014

I was very impressed with the quality of customer service Mike's Plum Street Automotive. EVERYONE of the staff I met was courteous and respectful. The thing that impressed me most was the honest delivery of the repairs needed and suggested. I didn't feel like I was being "taken to the bank" by Mike and when he presented the repairs I really need, he gave them to me in a prioritized list that makes it all feel more manageable. I will be bringing my car back to Mikes for future repairs and service, for sure!

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Mike's Plum Street Automotive
Verified Customer
June 06, 2014

He did a really good job repairing my vehicle, he does good work.

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Mike's Plum Street Automotive
Verified Customer
June 02, 2014

I feel that they are fairly priced and do honest work, they are trustworthy always available and always help.

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Mike's Plum Street Automotive
Verified Customer
May 19, 2014

Mike has provided me with excellent car care for many many years.

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Mike's Plum Street Automotive
Verified Customer
May 09, 2014

I was happy with the service and explanation of what needed to be done on the car and truck. Was not talked down to or made to feel stupid.

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Mike's Plum Street Automotive
Verified Customer
May 07, 2014

I like the customer relations, cost, timeliness. They go the extra mile to make sure things are done right!

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Mike's Plum Street Automotive
Verified Customer
February 20, 2014

I like it there.

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Mike's Plum Street Automotive
Verified Customer
January 17, 2014

Prompt service, honest evaluation, fair prices.

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Mike's Plum Street Automotive
May 20, 2009

Customer service is pretty good. Although they are pretty expensive and I would call around before going here. I also had to take my car back to get a seal fixed after they replaced my transmission. They do back their work and will try to fix the problem no matter how many times you have to go back.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(360) 312-4680

Auto Repair Experience

  1. Michael Shelstad, Owner
  2. Established 2000
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 76 Years of Car Repair Experience