» » » Mike's Auto Service & Repair

Mike's Auto Service & Repair

173 River Street, West Springfield, MA 01089

Overall Score

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen

Quality Affiliations


Service & Repair

Customer Reviews (1 review)

Sort by: Date | Helpful
Mike's Auto Service & Repair
September 02, 2011

Our first experience at Mike's as we are new to the area and needed a inspection sticker was while driving by on a Saturday and low and behold, there they were and just a short wait. My wife and I were thrilled as we are both handicapped and hoped not to wait long. Let me tell you we have been in many inspection stations and most barely say hi and "money please"! Well this was FAR from this. The mechanic while performing the inspection answered a few questions for us so we could find a QUALITY local repair shop (we are NOT fond of using dealers) and he was more than happy to answer them all openly and honestly. He pointed out an "ongoing sale promotion" on the table and it had what we knew we would soon need. A Fall Maintenance Special! The price was great so we said we would be back. He stated all we had to do was call for an appointment and they would get us right in and out. Well we were pleased to say the least and left knowing we would return. More to come.

Our next trip back we thought would be a worse for us experience as my wife spent the later days of November in the hospital into early December. We thought that the “Fall Special” (as it had expired) would not be honored and it was a GREAT price! Well I called to make an appointment as we needed it done anyway and without hesitation when I explained the circumstances they said “No Problem in using the coupon” and we scheduled an appointment for later in the week. As I live close by, we are a 1-car family so I asked if I brought the car in if I could get a ride home and back. That to - NO PROBLEM! I brought the car in and asked if they would replace all 3 wipers with all season ones and then was driven home. Just a couple hours later I was called by Mike’s and they said I needed a new air cleaner and asked if I wanted it. The price was fair and I had a feeling it would be needed as I had never had it replaced before. I was picked up an hour or so later and the bill was right in the range I expected – NO SURPRISES and the car drove great! I have been won over and will use Mike’s for ALL my vehicle needs from now on.

Flag inappropriate