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Michael's Automotive

michaelsauto@qwestoffice.net
5209 W Emerald St
Boise, ID 83706 USA
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08:00
17:30
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CLOSED
CLOSED
T
8:00am to 5:30pm
S
Closed
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
M
8:00am to 5:30pm
F
8:00am to 5:30pm
Call now:
(208) 416-2521
59 Verified Reviews

Auto Repair Experience

  • Michael Lilley, Owner
  • Established 1994
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 37 Years of Car Repair Experience
RepairPal Scorecard

Michael's Automotive was established in 1994 and has been providing the Boise area with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “awesome”, “friendly”, “helpful”, "honest", and “professional”. Early bird drop off and a waiting area with wireless Internet are also available for your convenience. 

Details

Auto Repair Experience

  • Michael Lilley, Owner
  • Established 1994
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 37 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Service Guarantee
  • Towing
  • Wireless Internet

Affiliations

  • iATN

Message from the Shop

Hello, I am Michael Lilley, and I would like to welcome you to Michael's Automotive in Boise. With close to 70 years of collective experience, we are proud to be your local Auto Repair experts. As the premier auto repair shop in Boise, our highly trained automotive technicians take pride in all of their Auto Repair efforts. Here at Michael's, our team dedicates itself on bringing these three qualities to life in every repair job performed:
Reliability: Whether it's Engine Repair, Brake Repair, Timing Belt Replacement, or Auto Electrical Service, our team gets the job done right, every single time.
Honesty: Repairing your car shouldn't be a game of deception and up-selling. Here at Michael's, we'll tell you exactly what's wrong, how to fix it, what it will cost, and our experts' recommendation.
Efficiency: Michael's Automotive is outfitted with the latest and greatest in diagnostic and repair technology. Supported by the best team of auto technicians around, you won't find a more productive and professional auto repair shop in Boise.
No matter your vehicle needs, our team at Michael's Automotive will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Boise residents, as well as those just driving through.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

59 Verified Reviews
5 stars
(44)
4 stars
(12)
3 stars
(1)
2 stars
(0)
1 star
(2)
by - Verified Customer January 26, 2017

Most thorough shop I've ever visited.

by - Verified Customer January 26, 2017

I felt that I was taken care of as if I was the only customer.

by - Verified Customer January 24, 2017

Michael and his crew have always treated me, my friends, and my family great over the years. I don't trust anyone else with our vehicles!

by - Verified Customer January 16, 2017

Good diagnosis, good work, fair price.

by - Verified Customer January 12, 2017

Fantastic customer service. Great quality work. Really felt like I was treated with respect. My car wasn't ready on time, but that wasn't Michael's fault. Will absolutely recommend to friends and family.

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by - Verified Customer January 12, 2017

I received my car back with a squealing belt. My car was not ready and should've been finished before being given to me. The mechanic who worked on my car admitted to saying that my car had squealed, but they still gave me my car back. I had to return and have it fixed. Now I have lost trust and don't know if my car is 100% good.

Reply from Michael's Automotive – by Michaels Automotive January 28, 2017

My apologies to you for having to return for a second time to do what should have been taken care of on the first visit. We will try to adjust our procedures to insure this doesn't happen in the future. If there is anything that we can do to regain your trust please let us know.

by - Verified Customer January 11, 2017

Easy to deal with, let me know before doing anything what to expect.

by - Verified Customer January 08, 2017

OK

by - Verified Customer January 03, 2017

Excellent! Very, very helpful.

by - Verified Customer December 28, 2016

Worked with me to get my car in as soon as possible for repair. Car fixed while I waited. Excellent customer service and great repair work.

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by - Verified Customer December 27, 2016

I have relied on Michael's Automotive Services for car maintenance and repairs for many years. My most recent experience at Michael's was consistent with all of my experience. The work was high quality, was done on time, and for a fair price. They treated me very well and I will continue to rely on Michael's when I need auto maintenance or repair work.

by - Verified Customer December 22, 2016

Excellent service. Michael explained everything clearly and provided superior customer service. Definitely recommend to friends and family.

by - Verified Customer December 16, 2016

Once again, Michael's Automotive came to the rescue for me and my SAAB. Thank you!!

by - Verified Customer December 15, 2016

The work was done early and they explained the repairs and showed me the parts.

by - Verified Customer December 15, 2016

Very satisfied.

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by - Verified Customer December 14, 2016

I have been very pleased with Michael's shop for several years. Quality work and honest information. When I first started using Michael's shop, I called my out-of-town master mechanic relative to get a second opinion, and his feedback was always that Michael's was spot-on and fairly priced. I haven't been disappointed.

by - Verified Customer December 11, 2016

They treat you like humans, not like another dollar coming threw the door, which is important to me. They were helpful and professional.

by - Verified Customer December 11, 2016

I have been going to Michael's Automotive for years and have always received excellent service. He has kept my car running reliably for over 300,000 miles. When it does need repair it is diagnosed accurately and fixed perfectly. Thanks for your wonderful service!

by - Verified Customer December 01, 2016

Very honest and professional crew.

by - Verified Customer November 29, 2016

I enjoy taking my car to Michael's because the people are customer oriented and the work is always done right! Michael always has a smile for you and appreciates our business.

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by - Verified Customer November 22, 2016

Great experience as always. Michael replaced the faulty rear main seal that had been replaced earlier in the year without contention. It has been a pleasurable relationship over the last 11 years. Thank you.

by - Verified Customer November 17, 2016

Excellent as always!

by - Verified Customer November 14, 2016

GREAT JOB!!!!

by - Verified Customer November 13, 2016

Dropped off first thing in the morning,they asked if I needed a ride. I said a walk to the park sounded better. Called at 2pm and said my Subaru was ready. A great day in Boise.

by - Verified Customer November 09, 2016

Friendly. Quality as always.

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by - Verified Customer November 08, 2016

As always, great customer service. Thanks.

by - Verified Customer November 01, 2016

Excellent first time experience!

by - Verified Customer August 30, 2016

Great service. Friendly, competent, straightforward.

by - Verified Customer August 25, 2016

I typically have to wait for my car since I come from McCall for service. Appreciative that it's quick.

by - Verified Customer August 24, 2016

Very thorough check up of our car and great service.

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by - Verified Customer August 19, 2016

I had a great experience the 1st time.

by - Verified Customer August 12, 2016

Worked with Michael to obtain hard to find parts, finish projects, and keep an old jalopy going.

by - Verified Customer August 11, 2016

They were quick and communicated with me great.

by May 10, 2016

Friendly, they did all that was asked, prompt, comfortable waiting area.

by - Verified Customer May 06, 2016

Michael's is friendly and does a great job. They were clear and concise regarding a pre-purchase inspection.

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by - Verified Customer May 06, 2016

As always, the customer service and technical service are impeccable at Michael's Automotive.

by - Verified Customer May 05, 2016

No problems. No complaints. Excellent.

by - Verified Customer May 04, 2016

Michael has a suspicion immediately after I reported the problem from discussions he had seen on the web. This allowed him to do some simple diagnosis to confirm the issue and proceed with the repair. Also, as the repair took several days he provided us a loaner vehicle.

by - Verified Customer May 03, 2016

Great experience, explained the process and any complications that came up.

by - Verified Customer April 29, 2016

They are professional.

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by - Verified Customer April 22, 2016

Every time I've been to Michael's over the last twenty years, I've never felt like I've been cheated or told things needed to be done that didn't. Micheal has shown me parts that went bad and took the time to explain the problem. My Saab is now 20 years old and looks great.

by April 14, 2016

Good service.

by - Verified Customer April 13, 2016

They are uniquely interested in giving the customer information about what's going on.

by - Verified Customer April 07, 2016

The mechanics were great! They suggested an approach to preserving my engine, which has been very successful. I was concerned we would be involved in extreme engine repair or even engine replacement that would be very expensive. They recommended an approach that was much less expensive and I have been very happy with the result.

by - Verified Customer April 05, 2016

I am always treated with respect . I'm never sold something I don't need.

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by - Verified Customer April 05, 2016

I have been with Micheal's for 10 years. I trust their opinion and detailed knowledge.

by - Verified Customer March 21, 2016

The service is timely and complete. The staff is friendly and helpful. The price is "right".

by - Verified Customer March 15, 2016

Good service, friendly staff.

by - Verified Customer March 11, 2016

Service is good. Pre-work expense to provide a work estimate is prohibitive. For instance, my last question yielded a $200 charge just to diagnose the problem. I shop elsewhere now that this policy has changed.

by - Verified Customer February 29, 2016

I think they are expensive for the services provided.

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by - Verified Customer February 11, 2016

They are awesome.

by - Verified Customer February 08, 2016

Very helpful and a place you can trust.

by - Verified Customer January 27, 2016

Great shop.

by - Verified Customer January 25, 2016

EXCELLENT. The staff is very friendly and knowledgeable. It is clear that my best interest is in mind when they make recommendations.

by - Verified Customer January 19, 2016

Michael's worked with me to get the necessary work done and leave the not so necessary for later. Always fair prices for the best work.

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by - Verified Customer December 31, 2015

Michael and his staff have always been very accommodating for me. I had to get work done on my car but didn't have the money until 3 days later. He took my check and waited to cash it until I got paid.

by - Verified Customer November 13, 2015

They are always honest and do the work as promised.

2 verified customers did not leave comments but provided these ratings:
by Matt, Anthony
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