Excellent service took time to explain what needed to be done and why. Was very satisfied.
Melvin's is my family's choice for auto repair establishments. We have always had considerate, timely, well-explained services done in the past. Will continue our auto service upkeep and/or repair with Melvin's Service Center as long as present personnel are there to take care of us.
Replaced clutch at 200K for excellent price.
Mary and Jose are great!
All I can say .. I was most satisfied with the work and customer service. I would go back to Melvin's shop. I'm a satisfied customer.
I was treated with respect and was given a call later to give me a price for the work that needed to be done prior to it being serviced. I'm very happy with the way I and my vehicle were taken care of. -Fred
Excellent customer service and workmanship.
Always professional and excellent service
I came in for a new wheel bearing, i was informed the bearing was fine but one wheel needed to be balanced. This was a much cheaper fix and the car runs great.
I appreciate the rides provided to take me to work. Always good service.
Very nice competent mechanics & staff.
Fast friendly and affordable service. Also was great that they explained everything in detail to me..
Prices are reasonable, friendly service and top knotch work.
Although the service was fine. I found one of the back tires had a loose lug nut after driving up to NJ. I was concerned about that especially after a long trip.
Got the mom and pop shop feel right away. They explained every needed repair very clearly and went through all the different options i had for repairs. They were very honest and good prices!
First time at Melvin's and I was really impressed! Friendly, professional service at a fair price.
Good very good!
They got my car in right away so i could drive it home that night! A+
Everything was done as promised.
Pleased overall. May stop back by as a connection seems to have been missed.
Very friendly and professional staff. Everything was explained before it was done, no surprises, fair price and satisfied with work. Very nice people! CR& DD 12/2016
My most experience was excellent.
After repairs were completed, car drove better.
Quick, Courteous, Service.
I am a longtime Melvin's customer. Work is always done right at a fair price.
I took my vehicle to Melvin's two days in a row. The first day it was there all day and when I picked it up, the problem was not diagnosed. I brought it back the next day hoping they would figure out where the sound was coming from my car, but there was still no solution other than suggesting that I buy all new tires, even after I told them that I just bought four new tires one year ago. I took my car to another shop and they found the issue right away (I did not need new tires). On a positive note I did not feel pressured to have unnecessary work done and the staff is always extremely kind and helpful, even giving me rides to and from work which most places cannot do.
Good shop, fair prices, knowable mechanics, nice to deal with.
Always five-star customer service and excellent vehicle maintenance.
Great customer service.
Friendly, courteous, accurate, explains in a way that I understand. my last visit was to replace the alternator, battery, & belts. First visit resolved check engine light problem.
Pleasant and fairly priced.
This is our new favorite repair shop, by far. We have tried so many other repair shops and this one blew all of them out of the water! They called us when they were about to start the tests, answered all of our questions, and were so helpful. Jose was our mechanic and he was just the best! I'm not going anywhere else for my next repair! Thank you everyone!
Mary, Jose, and the whole crew are never anything but professional and kind. You consistently offer services at competitive prices and we will keep coming back.
Everyone was really nice and everything done was good, but I was told they would call me with an estimate to fix the rest of my car but that never happened.
I am always treated with courtesy and respect. Always receive a good job.
Good experience overall, had two items previously repaired that had to be repaired under warranty. Was glad there was no hassle to repair these items free of charge. Would recommend.
Excellent communication and customer service.
Very satisfied as always!
It's always great working with Jose. He's knowledgeable & offers really helpful information.
Great customer service.
I've just started using this garage and I am very impressed. I feel they are sincere, honest and dependable.
I ask to check my 4+4 service light. The tech said it was fine. My 4+4 switch was bad.
They always are very helpful and informative.
Repair tech helped in fixing my 2nd car. Minor -screw needed to fix the problem.
Have been doing business with Melvin's for over 25 years - wouldn't go anywhere else.
Long time customer, always good service.
Fast service and good prices.
I feel that I finally found an honest mechanic in Dover.
Good work and great service. Very honest for the needs of your vehicle.
They do a great job.
Very good work.
Good and pleasant service.
The service was excellent, efficient and affordable.
Excellent customer service.
Good people, good service.
I think that they have proven, knowledgeable technicians. They don't typically, create work to be done, but fairly and accurately diagnose the problem at-hand, and then, let you know what the problem is, and how much it will probably cost.
My truck was repaired the first time correctly.
I like the quality and honesty of this shop.
on the 3/11/15 I needed to charge the battery on my 1989 Honda prelude which your mechanics work on and I noticed the air intake connections were disconnected at two points, I replaced them and everything is ok.
The repair was done correctly.
Everyone is so friendly. Answers questions. Apparently wants to be helpful. Seems to value me as a customer. I feel welcome.
Very courteous and timely visit.
Sometimes it feels like they are truly looking out for you and your car and others like they just are trying to get as much money as possible.
Good service. Good price. They seem to be very honest.
Great Service...Great Prices...
Was not happy with my last visit. Grade of oil was upgraded without letting me know in advance. Then put some kind of window cleaner on the windshield that streaked, was hard to get cleaned.
I have been pleased with the service and would be willing to let others know of the quality service I have received.
I liked the knowledge of the recommendations of service.
I had explained to them that they did work on a previous estimate, I got rotor & cap and they did not check to verify that the parts were in working condition after that I failed my inspection because of them.
Customer requested that we make repair on car that was diagnose by another shop. We recommended having us verify diagnoses but customer already paid another shop and just wanted us to make repairs based on other shops recommendations. We were able to confirm cap and rotor needed replacing and completed work requested.
He determined a vehicle from a dealership was over priced.
I had a problem with a light bulb and it took so long I had to come back, then it ended up taking 15 minutes. I wish someone would have said it might be better to make a appointment.
We apologize that Alice had to wait so long for her bulb to be replaced. We stock an assortment of bulbs but were out of stock at the time. We try to make it as convenient as possible for customers and though waiting would be easier than making an appointment but in this case we were wrong. We hope next time you will have a better experience.
They do a good job, my car is always fixed correctly and they are very helpful.
I have no problems and they are quick. Also they pick you up with much courtesy.
They gave me service and when I lost the pan on the turn pike. They let me bring it right back to them and they had it specially welded. I have been going there for several years and the service is very friendly.
They do good work at a reasonable price.
I have took my car there for many repairs and they have always done the job right, with fair prices for the work done and exceptionally good service.
Every time I go there the repair is always fixed right, high detail in explanation, very polite and fair prices.
They have good customer service, talking with you about what is needed. Good repairs and very friendly.
The mechanic Jose was wonderful and kept me fully updated and in the loop. Also they helped me financially to help keep the work in process.
They did everything they said they would do, very excellent. They are very trustworthy.
They did a good job, it appears to be to accurate, at a good price, with no pressures.
The service is quick &convenient, with pick up service. A great job with the repairs.
We have gone to numerous shops. When we went there he was right on point with reasonable prices.
They are very good with the maintenance on my handicap accessible van.
I have used them several times in the past, they're friendly, fair in pricing, guarantee their work, and do good work. Good customer service, they don't rip you off. Trustworthy.
The number one reason is they are convenient. I have always preferred to have local merchants do servicing of my car rather than a national chain. I know nothing about cars and I feel very comfortable with them. They take care of me, they are very knowledgeable. They told me when I needed new tires. I am not familiar with cars at all and I just rely on them to tell me what I need and I feel very comfortable with them.
They were very professional and told me they would find my problem. I was having trouble passing the State emissions test. They not only fixed the problem but they took it to have the State test it and they got it to pass. I had a hole in my pipe which they replaced and then they hooked it up to the sensor and made the needed adjustments to get it right. They also replaced a couple of tires that were worn that I hadn't noticed before.
They explain to me what I needed and then they corrected the problem. They seem as if I can trust them. I trust what they tell me because every time they correct the problem. They are very friendly. I just like going there.
They are very helpful, even if I just call in with a question.They get your car in and out quickly. Their rates are reasonable. I trust them.
I like their service and what they stood by, which is their service. We like them and they're close. We like to support the local businesses.
They are friendly and do a great job. I really like them.
They were very receptive with my sons vehicle,they took care of the problem and they got it in very quickly to evaluate and I was fine with the service. It was unrelated to the issues that I originally brought it in for.