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Melvin's Service Center

1020 S State St, Dover, DE 19901 Map & directions

Call Now: (302) 335-7323

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About Melvin's Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
86
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Melvin's Service Center has been a member of the Dover community since 1993. Jim Davis, the owner, is an automotive professional with over 40 years of experience in the field. Jim's commitment to his customers is apparent in the training he provides for his staff and the detailed explanation he gives to ensure each customer is educated on the repairs and service that were performed. This RepairPal Certified team combines for over 53 years of experience in the automotive field, this experience, the training that they attend, and the investment that has been made in the necessary automotive tools and computer diagnostic equipment make Melvin's a great place for professional repairs. These repairs can range from advanced computer diagnosis, to minor and major mechanical repairs, to wheel alignment and tires, to your scheduled maintenance needs. Repairs are backed by a 12-month / 12,000-mile warrant for your peace of mind, Early Bird drop off and wireless Internet are available for your convenience.

Message from the Shop

At Melvin's we know how hard it can be to find a reasonably priced, quality service shop that you can trust to take care of your vehicle. That's why, since 1993, we have tried to provide the Dover area with the best, most professional service possible, done by highly qualified technicians. At Melvin's, we make it a priority to stay up to date on the latest techniques and information technology so we can service your car in the most effective, accurate way possible. Visit us and see why our customers have learned that Melvin's is the only place to go to have your automotive needs met by capable professionals in an efficient, skilled manner. We look forward to your business!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Early Bird Dropoff Extended/Evening Hours Heated Waiting Room Service Guarantee
Shopping Nearby Shuttle Warranty Accepted

Customer Reviews 24 verified reviews (25 total)

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Melvin's Service Center
Verified Customer
May 06, 2014

I had explained to them that they did work on a previous estimate, I got rotor & cap and they did not check to verify that the parts were in working condition after that I failed my inspection because of them.

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Reply from Melvin's Service Center -  Melvins Service CenterMay 29, 2014 09:28

Customer requested that we make repair on car that was diagnose by another shop. We recommended having us verify diagnoses but customer already paid another shop and just wanted us to make repairs based on other shops recommendations. We were able to confirm cap and rotor needed replacing and completed work requested.

Melvin's Service Center
Verified Customer
May 05, 2014

He determined a vehicle from a dealership was over priced.

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Melvin's Service Center
Verified Customer
May 02, 2014

I had a problem with a light bulb and it took so long I had to come back, then it ended up taking 15 minutes. I wish someone would have said it might be better to make a appointment.

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Reply from Melvin's Service Center -  Melvins Service CenterMay 29, 2014 09:44

We apologize that Alice had to wait so long for her bulb to be replaced. We stock an assortment of bulbs but were out of stock at the time. We try to make it as convenient as possible for customers and though waiting would be easier than making an appointment but in this case we were wrong. We hope next time you will have a better experience.

Melvin's Service Center
Verified Customer
April 29, 2014

They do a good job, my car is always fixed correctly and they are very helpful.

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Melvin's Service Center
Verified Customer
April 24, 2014

I have no problems and they are quick. Also they pick you up with much courtesy.

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Melvin's Service Center
Verified Customer
April 16, 2014

They do good work at a reasonable price.

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Melvin's Service Center
Verified Customer
April 16, 2014

They gave me service and when I lost the pan on the turn pike. They let me bring it right back to them and they had it specially welded. I have been going there for several years and the service is very friendly.

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Melvin's Service Center
Verified Customer
April 11, 2014

I have took my car there for many repairs and they have always done the job right, with fair prices for the work done and exceptionally good service.

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Melvin's Service Center
Verified Customer
April 09, 2014

Every time I go there the repair is always fixed right, high detail in explanation, very polite and fair prices.

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Melvin's Service Center
Verified Customer
April 08, 2014

They have good customer service, talking with you about what is needed. Good repairs and very friendly.

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Melvin's Service Center
Verified Customer
April 04, 2014

The mechanic Jose was wonderful and kept me fully updated and in the loop. Also they helped me financially to help keep the work in process.

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Melvin's Service Center
Verified Customer
April 02, 2014

They did everything they said they would do, very excellent. They are very trustworthy.

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Melvin's Service Center
Verified Customer
March 31, 2014

They did a good job, it appears to be to accurate, at a good price, with no pressures.

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Melvin's Service Center
Verified Customer
March 20, 2014

The service is quick &convenient, with pick up service. A great job with the repairs.

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Melvin's Service Center
Verified Customer
March 14, 2014

We have gone to numerous shops. When we went there he was right on point with reasonable prices.

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Melvin's Service Center
Verified Customer
March 13, 2014

They are very good with the maintenance on my handicap accessible van.

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Melvin's Service Center
Verified Customer
March 04, 2014

I have used them several times in the past, they're friendly, fair in pricing, guarantee their work, and do good work. Good customer service, they don't rip you off. Trustworthy.

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Melvin's Service Center
Verified Customer
February 27, 2014

The number one reason is they are convenient. I have always preferred to have local merchants do servicing of my car rather than a national chain. I know nothing about cars and I feel very comfortable with them. They take care of me, they are very knowledgeable. They told me when I needed new tires. I am not familiar with cars at all and I just rely on them to tell me what I need and I feel very comfortable with them.

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Melvin's Service Center
Verified Customer
February 26, 2014

They were very professional and told me they would find my problem. I was having trouble passing the State emissions test. They not only fixed the problem but they took it to have the State test it and they got it to pass. I had a hole in my pipe which they replaced and then they hooked it up to the sensor and made the needed adjustments to get it right. They also replaced a couple of tires that were worn that I hadn't noticed before.

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Melvin's Service Center
Verified Customer
February 24, 2014

They explain to me what I needed and then they corrected the problem. They seem as if I can trust them. I trust what they tell me because every time they correct the problem. They are very friendly. I just like going there.

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Melvin's Service Center
Verified Customer
February 21, 2014

They are very helpful, even if I just call in with a question.They get your car in and out quickly. Their rates are reasonable. I trust them.

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Melvin's Service Center
Verified Customer
February 14, 2014

I like their service and what they stood by, which is their service. We like them and they're close. We like to support the local businesses.

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Melvin's Service Center
Verified Customer
January 21, 2014

They are friendly and do a great job. I really like them.

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Melvin's Service Center
Verified Customer
January 17, 2014

They were very receptive with my sons vehicle,they took care of the problem and they got it in very quickly to evaluate and I was fine with the service. It was unrelated to the issues that I originally brought it in for.

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Melvin's Service Center
June 24, 2011

My experience with this shop is good.
ALWAYS ready to help and they have fair pricing also.
You should stop by and check them out..

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(302) 335-7323

Auto Repair Experience

  1. James Davis, Owner
  2. Established 1993
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 23 Years of Car Repair Experience