» » » Meineke Car Care Center

Meineke Car Care Center

(203) 878-3579

535 Boston Post Road, Milford, CT 06460

Overall Score

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Tire Sales/Repair
Transmission Repair

Customer Reviews (1 review)

Sort by: Date | Helpful
Meineke Car Care Center
October 16, 2014

AVOID THIS PLACE.

I had a complete front brake job done and informed the service mgr. that I was going on a July 4th road trip to Lake George in the morning. I would have used my regular repair garage (Over the Edge, Orange CT) but they were on vacation.

The manager told me the entire job would take 1.5-2 hrs. so I waited as I didn't have a ride. Well, it took 4.5 hours... no explanation at all. On top of that I found out days later that they left off my brake caliper boots. This would have caused my brakes to seize with rust within 90 days.

Second, I was hard-sold into a "free" A/C check. I'm thinking... the weather was hot, my system could ideally be colder. But to be clear, the A/C worked adequately. Stupidly, I agreed anyway. They evacuated the system to do the check and then informed that my compressor was working but failing. I declined to have the work done (quoted $1200... I would have my regular shop check it and give me their quote). I asked for it to be recharged with refrigerant, which they obviously did not do.

I found out the next day after being 1.5 hours from home and I turn on the AC and only hot air came out. We drove with 2 dogs for 4.5 hours in 96 degree heat. The manager def. did not make me aware that I had no air conditioning!

My regular shop did the A/C work at HALF the cost Milford Meineke quoted and showed me where the missing brake parts should be. I called them about getting a refund on the caliper boot service which was about $200 and was told they couldn't help me as I already had the work done.

I sent a detailed note to Meineke Corporate Customer Service about my experience, and spoke with a nasty representative on the phone. I was told that they looked into it and there was nothing they could do -- they spoke with the owner and determined the work was done properly. Like HELL it was.

Avoid all of Meineke locations at all costs. After doing some web research I have found that this type of substandard service is endemic to Meineke as a whole.

Ross Hiltz owns the Milford Meineke location as well as several others including Fairfield and Stratford. You've been warned. Wish I had done my homework!

If you value honesty, quality work and your safety, do yourself a favor and avoid Meineke.

- Pete

Flag This