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Meineke Car Care Center

535 Boston Post Road, Milford, CT 06460

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Customer Reviews (1 review)

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Meineke Car Care Center
October 16, 2014


I had a complete front brake job done and informed the service mgr. that I was going on a July 4th road trip to Lake George in the morning. I would have used my regular repair garage (Over the Edge, Orange CT) but they were on vacation.

The manager told me the entire job would take 1.5-2 hrs. so I waited as I didn't have a ride. Well, it took 4.5 hours... no explanation at all. On top of that I found out days later that they left off my brake caliper boots. This would have caused my brakes to seize with rust within 90 days.

Second, I was hard-sold into a "free" A/C check. I'm thinking... the weather was hot, my system could ideally be colder. But to be clear, the A/C worked adequately. Stupidly, I agreed anyway. They evacuated the system to do the check and then informed that my compressor was working but failing. I declined to have the work done (quoted $1200... I would have my regular shop check it and give me their quote). I asked for it to be recharged with refrigerant, which they obviously did not do.

I found out the next day after being 1.5 hours from home and I turn on the AC and only hot air came out. We drove with 2 dogs for 4.5 hours in 96 degree heat. The manager def. did not make me aware that I had no air conditioning!

My regular shop did the A/C work at HALF the cost Milford Meineke quoted and showed me where the missing brake parts should be. I called them about getting a refund on the caliper boot service which was about $200 and was told they couldn't help me as I already had the work done.

I sent a detailed note to Meineke Corporate Customer Service about my experience, and spoke with a nasty representative on the phone. I was told that they looked into it and there was nothing they could do -- they spoke with the owner and determined the work was done properly. Like HELL it was.

Avoid all of Meineke locations at all costs. After doing some web research I have found that this type of substandard service is endemic to Meineke as a whole.

Ross Hiltz owns the Milford Meineke location as well as several others including Fairfield and Stratford. You've been warned. Wish I had done my homework!

If you value honesty, quality work and your safety, do yourself a favor and avoid Meineke.

- Pete

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