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Mecklenburg Automotive & Collision

3227 Wilkinson Blvd, Charlotte, NC 28208 Map & directions

Call Now: (704) 234-7737

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About Mecklenburg Automotive & Collision

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
97
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Mecklenburg Fleet and Automotive is a full service auto repair facility with automotive repair and collision repair on site. This RepairPal Certified shop was established in 1996, and employs a staff that is trained in various aspects of auto and truck repair. This team has over 75 years of combined experience. We found the shop to be equipped with the most up to date automotive tools ranging from computerized wheel balancing, computer diagnostic equipment that is dealership level, and some of the best wheel alignment equipment available. Gene Reed, the owner, makes sure his staff attends ongoing training on a regular basis to help ensure your vehicle is professionally repaired the first time. The work completed in the shop is warrantied for 24-months / 24,000-miles. Local shuttle service and a waiting area with wireless Internet is available for your convenience.

Message from the Shop

Mecklenburg Automotive & Collision was started in July 1996 by Gene Reed & Jeff York. We are a full service shop that can repair all types of repairs from small to large. no job to small. We have the necessary equipment and expertize to repair your vehicle correctly. Our warranty stands above others with a 2 Year 24000 mile Nationwide warranty.

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota Volkswagen

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Coffee Free Estimates Free Inspection Heated Waiting Room
Open Saturday Open Weekends Service Guarantee Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 26 verified reviews

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Mecklenburg Automotive & Collision
Verified Customer
January 07, 2014

They did everything they said they would do in a timely fashion.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:30

Thank You Ken, Let me Know if There is anything we can do for you.Gene

Mecklenburg Automotive & Collision
Verified Customer
January 01, 2014

Their pricing is not very competitive in the area. Their pricing is outrageous compared to other service centers in the area. Even the Chevy dealership gave me a cheaper quote. The staff was really friendly and made my repair promptly and I was satisfied overall but they could be a little more competitive with their pricing.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:28

John,
I'm sorry you feel you did not get a fair price. I remember your vehicle well. When checking prices, did you check the brand of part and warranty with other garages? Also the vehicle was inspected and repaired by a ASE Master Certified mechanic. Most shops in my area are not certified in vehicle repairs. Also did you forget to mention the discount you received by being employed where you are.
Thank You, Gene-owner

Mecklenburg Automotive & Collision
Verified Customer
December 31, 2013

Good service at a fair price.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:29

Thank You,Gene

Mecklenburg Automotive & Collision
Verified Customer
December 31, 2013

Excellent service continuously as in prior visits.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:35

Thank You Joy.Please let me know if we can be at assistance for any of your vehicle needs.Gene

Mecklenburg Automotive & Collision
Verified Customer
December 26, 2013

I thought they were very fair with me in a difficult situation. I got what I paid for.

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Mecklenburg Automotive & Collision
Verified Customer
December 21, 2013

Always good service. On time. Always a good job. I am comfortable with what they do. They will do their best and are not just worried about the money.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:36

Thank You, Vadim

Mecklenburg Automotive & Collision
Verified Customer
December 18, 2013

I took my personal vehicle there and I work for a company and we use that company for a main repair shop. They handle all of our maintenance for our vehicles.

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Mecklenburg Automotive & Collision
Verified Customer
December 17, 2013

They do a good job and get the job done. When they give you a time frame, they get it done on time. They're real friendly people.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:38

Thank You, Please let us know if we can help you with any of your vehicle needs. Gene

Mecklenburg Automotive & Collision
Verified Customer
December 17, 2013

I felt like they did not give me an accurate diagnosis of my car. That's the main reason. They gave me multiple potential problems for my car mal-function but never told me what it was. I felt like they recommended repairs that I did not necessarily need.

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Mecklenburg Automotive & Collision
Verified Customer
December 10, 2013

They're honest, fair, and they do what they tell you they are going to do. They have great customer service. They explain things to you. Their rates are reasonable.

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Mecklenburg Automotive & Collision
Verified Customer
December 07, 2013

They were very friendly, good service, very quick, and very nice to me being a girl who does not know much about cars. They made me feel comfortable. My repairs were done quick and well.

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Mecklenburg Automotive & Collision
Verified Customer
December 05, 2013

They were helpful. They understood my needs and were prompt with the service.

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Reply from Mecklenburg Automotive & Collision -  Mecklenburg FleetFebruary 20, 2014 09:44

Thank You Neil. Please let us know if we can be of further assistance.
Thank You Gene

Mecklenburg Automotive & Collision
Verified Customer
December 02, 2013

They are very kind and polite. They were honest and that really means a lot. They would listen to what you needed and then checked it out.

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Mecklenburg Automotive & Collision
Verified Customer
November 27, 2013

One time they did a repair and I had a wire loose. I had no additional charge. They fixed a wire loose in my truck.

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Mecklenburg Automotive & Collision
Verified Customer
November 23, 2013

I got good service but the time it took was unnecessary and the price I paid was different than what he quoted before the work.

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Mecklenburg Automotive & Collision
Verified Customer
November 23, 2013

When I went in there they knew what the problem was and got it done quickly.

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Mecklenburg Automotive & Collision
Verified Customer
November 20, 2013

I liked it.

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Mecklenburg Automotive & Collision
Verified Customer
October 29, 2013

Very courteous, very fast, and very professional. Convenient to my job location.

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Mecklenburg Automotive & Collision
Verified Customer
October 24, 2013

I thought they treated me fairly. They did what I asked and I have no problems with them.

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Mecklenburg Automotive & Collision
Verified Customer
October 20, 2013

I had an emergency break down and they just did everything great. They were timely, and when I was broken down I was stuck in Charlotte and he checked and got me better prices. They did a pre-repair inspection for anything they found wrong on my vehicle. They offered to fix anything they found. They gave me an estimate on what it was going to cost me. They fixed it right away and they provided us a nice clean place to wait. Immaculate bathrooms.

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6 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
(1) by 1 verified reviewer
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(704) 234-7737

Auto Repair Experience

  1. Gene Reed, Owner
  2. Established 1996
  3. 5 Auto Repair Mechanics on Staff
  4. 74 Years of Car Repair Experience