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Mcneil's Napa Autocare Center

10665 S 700 E, Sandy, UT 84070 Map & directions

Call Now: (801) 528-7170

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About Mcneil's Napa Autocare Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
97
Tools & Equipment (?)
87
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

McNeil's Auto Care Center has been serving the community of Sandy since 1983. Our certification team found a very talented group of employees at this shop. This is a seasoned staff who combine for over 110 years of experience. They have shown a commitment to ASE certification and on going education with 4 ASE Certified technicians on staff, 2 of these are ASE Master Certified. This shop not only performs maintenance and general repairs but also offer state certified emissions testing and safety inspections. They have invested in the tools and equipment we would expect from a certified shop. All work is backed by back a 24 month/24,000 mile warranty and they are AAA approved and a Napa Auto Care Center. Their amenities include a local shuttle service, loaner car, free wireless internet, early bird/after hours drop-off, and convenient Saturday business hours.

Message from the Shop

We are an all inclusive shop offering complete auto repair, as well as regular quick maintenance services. We also have a courtesy car loaner program available, call for details. All services offered at a dealership (excluding warranty repair) can be done at McNeils Auto Care. We are locally owned and operated for over 27 years in Utah.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Roadside Assistance Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair Upholstery
Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Financing Gas/Diesel
Heated Waiting Room Loaner Car Open Saturday Parts/Accessories
Rental Car Service Guarantee Shopping Nearby Shuttle
Towing Wireless Internet

Customer Reviews 11 verified reviews (13 total)

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Mcneil's Napa Autocare Center
Verified Customer
May 16, 2013

I would use them again.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 11:33

Thanks Dan for coming in and we look forward to seeing you again.

Mcneil's Napa Autocare Center
Verified Customer
May 15, 2013

They did a pretty good job and the car was ready when they promised.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 11:33

Thanks Hector, We are happy to have you as a customer.

Mcneil's Napa Autocare Center
Verified Customer
May 17, 2013

I wish I would have found them many years ago. I've spent many years fixing expensive cars and they are more than qualified to work on them. They are way less expensive than the Mercedes dealership.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 15:05

Thank you Parke, We love having such loyal customers like you.

Mcneil's Napa Autocare Center
Verified Customer
May 17, 2013

Great place to take your car!

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 15:15

Thanks Justin, We pride ourselves in our Service to our Customers.

Mcneil's Napa Autocare Center
Verified Customer
May 13, 2013

The service writer was more concerned that he feared my taking his pen than he was on explaining the steps which were taken, the parts replaced, the time involved etc. I have always been very happy with the effective quality service until this occured. When I noticed the box that warrantied the parts etc was not checked and queried what the length of the warranty was I was told that the warranty was conditional on my obtaining a NAPA credit card. That was a first and I left disappointed...the men that have worked the front service desk seem to have changed and new people ...your competition will be delilghted to know that.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 11:30

We are sorry that you were not happy with your service. We want our customers to leave happy and feel like we answered all there questions and concerns. If there is anything we can do to make this right please give us a call 801-566-8585.

Mcneil's Napa Autocare Center
Verified Customer
May 11, 2013

It's great that Mcneils also have a kids play room. I can take my kids along when I need maintenance on our cars.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 11, 2013 16:48

We want to keep the little ones as happy as possible while here at McNeils

Mcneil's Napa Autocare Center
Verified Customer
May 10, 2013

They're prompt not only on service but information I acquired also.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 11, 2013 16:44

Thanks Joseph, We always do our Best to provide the most accurate & prompt information that we can.

Mcneil's Napa Autocare Center
Verified Customer
May 10, 2013

They work with you as far as scheduling goes.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 12, 2013 11:27

We always try our best to work with our customers schedule so we can get there vehicle taken care of. Thanks for coming in.

Mcneil's Napa Autocare Center
Verified Customer
May 07, 2013

This has been a consistently reliable company to work with. McNeil's has exceeded my expectations every time I have gone in. Great people to work with!

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Reply from Mcneil's Napa Autocare Center -  mac114477June 11, 2013 16:42

Thanks Katie, We are so happy to hear that we exceeded your expectations. We strive to do our Best.

Mcneil's Napa Autocare Center
Verified Customer
May 06, 2013

We have been faithful customers ever since we moved to Salt Lake five years ago.they are honest,well trained and very helpful. They have serviced our entire family's autos. I will not go any where else.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 11, 2013 16:18

Thank you for being a Loyal Customer. Our customers are very important to us.

Mcneil's Napa Autocare Center
Verified Customer
May 06, 2013

I would recommend McNeil's to anyone. They are the elite car repair shop in UT.

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Reply from Mcneil's Napa Autocare Center -  mac114477June 11, 2013 16:21

Thank you Beckie,We work hard to provide the Best Customer Service we can.

Mcneil's Napa Autocare Center
November 18, 2010

Excellent customer service. Love the shuttle service. Nice waiting area. I hate having to get my car repaired , but working with nice people like McNeils makes it easier to deal with. Good, honest business are hard to come by. Thanks McNeils

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Mcneil's Napa Autocare Center
July 29, 2010

I had to get my brakes done and was dreading it because well its a car and I'm a female. The staff at McNeils kept me informed and up to date with what was going on with my car. I left with new brakes and still able to afford dinner that night! Great service and wonderful place to wait while my car got fixed. Thanks guys!

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(801) 528-7170

Auto Repair Experience

  1. Troy Christensen, Manager
  2. Established 1983
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 81 Years of Car Repair Experience