Prices were not explained to me correctly. The issue with the starter was not addressed. Only noted in the receipt.
Will be returning here for maintenance.
Excellent Service, Fair Price.
First class in service and customer care.
Was quoted a price and time to be ready. Got calls with quotes for additional labor to do the already quoted work. I was also told it wouldn't have all the completed work done within the two full days quoted. I agreed. Was told I'd get a call when it was completed. No call came in. I went to get the vehicle with the keys locked inside (agreed upon previously) at 10pm. Drove the car yesterday with the windows down and heard a rattaling noise. Pulled over found the whole passenger side shock tower stud and washer extremely loose and bouncing around (this was taking off and I paid extra labor to complete the install of the passenger side motor mount). The next day I took the truck back to the same shop to get it fixed cause to me it's not safe and could possibly damage parts on my vehicle. I was told it would take the rest of the day (I had to get to work within the hour). I was told the next day late in the day it could get looked at (I worked all day). The only option that was then offered for work that was not done right the first time around was Monday morning. I let the appointment setter know that that was ok as long as she/the shop was ok with possible damage to the parts surrounding this issue. Within 2 hours of leaving the shop I got a call for a survey of the repairs done. I called back and was transferred to the man leaving the message but it rang and rang, then hung up without an option to leave a message. I had high hopes of receiving quality work from a private shop that I was recommended to, but have not been impressed so far.
Quality service provided to my satisfaction.
Love this place. Been going to Maxi for over 15 years. They rock.
Enjoyed long term business with Maxi.
I am always very satisfied with this shop's performance. I have recommended others. Owner John Gordon is an exemplary person and he asks the same professionalism of his staff. I have always admired the ethical, and reliable work performance and the service I receive here. I drive from Fernandina Beach to Jax (30 miles) for the service. I will continue to recommend others.
Set up appointment online, dropped off at scheduled time, the shop called when it was ready, picked up car. Thanks
Great experience and very helpful staff. Service was done very quickly.
Very good. Always great people, great work and honest.
Very nice work performed.
I feel that you take in too much work for the amount of employees you have. I believe if you curbed that work on the vehicles would be completed in a timely manner. Also my vehicle is still leaking something.
I enjoy coming in, I feel welcomed and I can trust these folks to do a good job. I've been coming in for 8yrs and will keep coming back.
The information given was important.
I had a great experience! Really nice people, great prices, and great workmanship!
I've been experiencing car repair shops for over 30 years for the work I could not do for myself. I've had a LOT of disappointments. UNTIL I discovered Maxi. Maxi was the answer to our prayers for a dependable, trustworthy repair facility! Maxi is our 'Go To' shop!
I was quoted 29.00 for est but was charged 54.00 for analysis.
I will surely be back again.
Poor service and underhanded to get more money.
Excellent customer experience as always.
2004 Kia Amanti with 250 k miles. Front driver side ball joint came loose causing the tire to slam back into the wheel well. Ball joint was put back together. It was recommended to scrap the car- too much damage. I appreciate the honest assessment.
As usual, great job!
Very professional and excellent customer service.
The service is quick and thorough, which is quite a feat. On top of that, it's reasonably priced, and everybody in the building is an attentive and courteous professional. It's not just a well-run repair shop, it would appear to be a fine example of how to run any business. As long as I live within a reasonable drive, this is where I get my service done.
It took a little longer than expected due to some stuff pushing everything back, but otherwise I couldn't be happier.
Great service with integrity.
Always reliable and courteous.
Carmen was very pleasant!
Always a pleasant experience.
Always an excellent experience.
The staff is professional and friendly.
We have brought our vehicles to Maxi for years. John, Carmen and the gang are always so friendly and straight forward regarding current service and any upcoming maintenance. We will never go anywhere else as long as we live in Jacksonville.
Scheduled appointment on time. Fresh Coffee and pleasant waiting area. Friendly helpful employees willing to answer any questions.
Keep making customers happy.
Everyone at Maxi was great from Dan to Marc to the lady behind the counter all make you feel welcome.
My first visit there, it won't be the last, very pleased with the service and the cost of the repairs and the quick turnaround. Very impressed.
Always good service.
They are very good.
Honest and complete service as always.
Very good customer service.
Always kind and service is well done. Have been with John Andrew the crew for many years! I recommend them.
They are very attentive.
Best service around!
The service that I received was excellent.
Got a new battery. In and out in 15 minutes.
Pleasant people, work done on time, price was reasonable. I've switched from the Toyota dealer to Maxi, and am very happy with the work.
I have very good service and advice from Maxi sent I have been going there. It has been several years now and would recommend them to anyone who wants good service. The personnel there are courteous.
Maxi did an outstanding job fixing all my Dodge Caravan's repairs. They replaced the serpentine belt under warranty with no charge ... They replaced my ten year old alternator ... Did an oil change and repaired a motor mount bolt that had fallen out and checked over the whole car for good general repair .... I FEEL SAFE AND CONFIDENT AFTER I BRING MY CAR YO MAXI's !!!! They are competent ... Professional ....and very friendly !!!! I DON't BRING MY CAR ... MY GIRLFRIEND's CAR ... OR MY GRANDSON's CAR ANYWHERE ELSE !!!! ... 5 STAR BUSINESS !!!!
The service I received was 2nd to none. I've been taking my car there since I moved here 3 years ago and I wouldn't take it anywhere else.
Mechanics are always honest about the car's status. They NEVER try to "sell" you something not needed.
Great service. Honest people.
Clean, Professional, Work was very good.
Honest and reliable. Never a doubt that I'm being told the truth and not being pushed into something I don't actually need. They always offer timelines, alternatives, and suggestions when available.
The staff is wonderful. They always take time to answer questions. They go above and beyond. I cannot say enough good things about Maxi Auto.
So honest, that's what I truly like as a female because I've been to many shops and it's horrible how they said they changed the oil but never changed the filter. Your shop has good mechanics in my opinion.
Delayed for over an hour. Basic tire replacement and alignment.
The owner is nice and so is everyone else there, except for Dan that works at the front desk is rude and thinks he is making the place more profitable for the owner and his customer service is very low and makes you think all the place is like him and that they don't appreciate their clients business.
The staff was very helpful and friendly. I would definitely do business there again!
Check out our car top to bottom front to back. Make us safe while traveling.
Everyone is always nice and honest.
Great work. great people.
Service was delivered as was promised.
They were wonderful they pick me up from work took me back to work and I would recommend it to anyone.