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Master Auto Repair

8216 Watson Road | St. Louis, MO 63119

(314) 635-7696

Call Now: (314) 635-7696

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
96
Technical Ability (?)
97
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
24 months or 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Master Auto Repair (previously Najjer Car Care) has been serving Saint Louis since 2000, now from four locations. Everywhere you look in this shop, experience abounds. The manager, service advisers, and technicians combine for a total of over 120 years of experience in the automotive industry. Their technicians are all ASE certified, as are the majority of their service advisers. As a result, the shop has been recognized with the ASE Blue Seal of Excellence, one of only about 1,500 shops nationwide. The tools and equipment in this shop are among the best, so Master Auto can get your vehicle diagnosed, repaired correctly, and completed on time. Their excellent service is also backed with a 2-year/24,000 mile warranty.

Mike and Leslie Najjar and their staff of ASE certified technicians have been serving thousands of happy customers since 1992.If you want your problems fixed correctly the first time,If you only want to buy just what you need,If you want fast, friendly service,Then go straight to The Master.

Auto Makes We Service:

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations:

Specialties:

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair

Amenities:

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Heated Waiting Room Loaner Car
Rental Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews (12 reviews)

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  • Master Auto Repair
    Jo - Verified Customer
    May 02, 2012

    Very courteous with female customers. They don't try to cheat them.

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  • Master Auto Repair
    Kevin - Verified Customer
    May 01, 2012

    They were highly professional in the way they spoke to you and explained the issues with my vehicle.

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  • Master Auto Repair
    Louis - Verified Customer
    May 01, 2012

    They were ready when they said.

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  • Master Auto Repair
    Deidre - Verified Customer
    April 27, 2012

    Take your car to Master Auto care. They do it right. As I said, if they don't do it right, they will do it again. I bought some tires about three or four months ago. There was something wrong with them, so I took the car back to Master Auto Care and they put a whole new set of tires on for no charge. They are extremely fair. They will do whatever it takes to make a person happy.

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  • Master Auto Repair
    Vern - Verified Customer
    April 25, 2012

    The people at the counter are nice and friendly and explain everything.

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  • Master Auto Repair
    Shane - Verified Customer
    April 24, 2012

    They were extremely thorough and they kept me up to date on everything they were doing, and everything they were going to do. They kept their word as to exactly how they were going to do it and at what prices. They were very reasonable as to how I could do it with my financial situation. I could bargain with them. They were very cooperative all around with my situation.

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  • Master Auto Repair
    Jim - Verified Customer
    April 19, 2012

    I've been using them for many years and they have kept our cars in good condition. No problems at all.

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  • Master Auto Repair
    Margaret - Verified Customer
    March 27, 2012

    When I had work done on my tire rod, the mechanics who worked on the car came and picked me up and explained the repair.

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  • Master Auto Repair
    Verified Customer
    March 23, 2012

    I just think it's a terrific group of people and they are top, top, top.

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  • Master Auto Repair
    Cindy - Verified Customer
    March 23, 2012

    Everyone there is very friendly.

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  • Master Auto Repair
    Christina - Verified Customer
    March 16, 2012

    They did a great job. They should be recognized and they give us piece of mind when we take our car there.

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  • Master Auto Repair
    July 12, 2008

    (posted 7/12/2008)

    Summer 2007: AAA towed my father's 1990 Lumina there. After ~200 in diagnostic fees, they recommended all 6 fuel injectors be replaced, as 4 of 6 read 'low' in resistance/impedance.

    I found this an unlikely diagnosis for the failure mode, and too expensive in any event for the worth of the underlying iron, so had it towed to "A to Z Auto Center" two miles west on Watson, where a seasoned diagnostician found a single bad wire, and had us on our way again for ~200, all tolled.

    No new injectors, still running fine on the old ones a year-plus after.

    I've given this Najjar location a 'not recommended', because the only options here are "Yes" or "No".

    I wish I could give them a qualified "yes", since they're probably fine for newer cars or more routine stuff.

    Since I can only give them a "Yes" or "No" though, it's "no": although it was a "Yes" for me for many years, their best diagnostician left that location, either for another in the local Najjar group, or for greener fields entirely.

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Hours of Operation:

Mon - Fri8:00am to 6:00pm
Fast Facts
  1. Mike Najjar, Owner
  2. Laura Lucas, Manager
  3. Established 1992
  4. Online Reputation:
  5. 3 Technicians on Staff
  6. 3 ASE Certified Technicians
  7. 64 Combined Years of Experience