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Master Auto Repair

8216 Watson Road, Saint Louis, MO 63119 Map & directions

Call Now: (314) 843-0090

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About Master Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
92
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Master Auto Repair (previously Najjer Car Care) has been serving Saint Louis since 2000, now from four locations. Everywhere you look in this shop, experience abounds. The manager, service advisers, and technicians combine for a total of over 120 years of experience in the automotive industry. Their technicians are all ASE certified, as are the majority of their service advisers. As a result, the shop has been recognized with the ASE Blue Seal of Excellence, one of only about 1,500 shops nationwide. The tools and equipment in this shop are among the best, so Master Auto can get your vehicle diagnosed, repaired correctly, and completed on time. Their excellent service is also backed with a 2-year/24,000 mile warranty.

Message from the Shop

Mike and Leslie Najjar and their staff of ASE certified technicians have been serving thousands of happy customers since 1992.If you want your problems fixed correctly the first time,If you only want to buy just what you need,If you want fast, friendly service,Then go straight to The Master.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Heated Waiting Room Loaner Car
Rental Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 11 verified reviews (12 total)

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Master Auto Repair
Verified Customer
May 02, 2012

Very courteous with female customers. They don't try to cheat them.

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Master Auto Repair
Verified Customer
May 01, 2012

They were ready when they said.

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Master Auto Repair
Verified Customer
May 01, 2012

They were highly professional in the way they spoke to you and explained the issues with my vehicle.

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Master Auto Repair
Verified Customer
April 27, 2012

Take your car to Master Auto care. They do it right. As I said, if they don't do it right, they will do it again. I bought some tires about three or four months ago. There was something wrong with them, so I took the car back to Master Auto Care and they put a whole new set of tires on for no charge. They are extremely fair. They will do whatever it takes to make a person happy.

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Master Auto Repair
Verified Customer
April 25, 2012

The people at the counter are nice and friendly and explain everything.

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Master Auto Repair
Verified Customer
April 19, 2012

I've been using them for many years and they have kept our cars in good condition. No problems at all.

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Master Auto Repair
Verified Customer
March 27, 2012

When I had work done on my tire rod, the mechanics who worked on the car came and picked me up and explained the repair.

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Master Auto Repair
Verified Customer
March 23, 2012

Everyone there is very friendly.

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Master Auto Repair
Verified Customer
March 23, 2012

I just think it's a terrific group of people and they are top, top, top.

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Master Auto Repair
Verified Customer
March 16, 2012

They did a great job. They should be recognized and they give us piece of mind when we take our car there.

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Master Auto Repair
Verified Customer
April 24, 2012

They were extremely thorough and they kept me up to date on everything they were doing, and everything they were going to do. They kept their word as to exactly how they were going to do it and at what prices. They were very reasonable as to how I could do it with my financial situation. I could bargain with them. They were very cooperative all around with my situation.

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Master Auto Repair
July 12, 2008

(posted 7/12/2008)

Summer 2007: AAA towed my father's 1990 Lumina there. After ~200 in diagnostic fees, they recommended all 6 fuel injectors be replaced, as 4 of 6 read 'low' in resistance/impedance.

I found this an unlikely diagnosis for the failure mode, and too expensive in any event for the worth of the underlying iron, so had it towed to "A to Z Auto Center" two miles west on Watson, where a seasoned diagnostician found a single bad wire, and had us on our way again for ~200, all tolled.

No new injectors, still running fine on the old ones a year-plus after.

I've given this Najjar location a 'not recommended', because the only options here are "Yes" or "No".

I wish I could give them a qualified "yes", since they're probably fine for newer cars or more routine stuff.

Since I can only give them a "Yes" or "No" though, it's "no": although it was a "Yes" for me for many years, their best diagnostician left that location, either for another in the local Najjar group, or for greener fields entirely.

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(314) 843-0090

Auto Repair Experience

  1. Mike Najjar, Owner
  2. Laura Lucas, Manager
  3. Established 1992
  4. 3 Auto Repair Mechanics on Staff
  5. 3 ASE Certified Auto Technicians
  6. 64 Years of Car Repair Experience