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Martin's Auto Repair

3636 N 16th St, Phoenix, AZ 85016 Map & directions

Call Now: (602) 459-9638

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About Martin's Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
97
Tools & Equipment (?)
95
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Martin's Auto Repair has been serving the Phoenix community since 1971. This family owned and operated shop is managed by Craig Oulton. Craig has 34 years of automotive industry experience and has been with Martin's Auto Repair for over 27 years. In this shop we found a very talented group of technicians who have over 59 years of combined experience and two hold their ASE Master Certification. These technicians have access to some of the industries best tools and use them to make professional repair on you car. As well as doing great repairs this shop also offers State Certified Emissions Testing, which not only helps the customer but our environment too. They back all these great repairs with a 24 Month 24,000 Warranty. Amenities include a local shuttle service, early bird/after hours drop-off, and available loaner and rental cars.

Message from the Shop

Family owned and operated since 1971. Free rides to and from work or home
Honest and reliable service you can trust. ASE certified technicians. 24 month or 24000 mile warranty. We have most up to date equipment. We are a female friendly business.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Roadside Assistance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Free Inspection
Heated Waiting Room Open Saturday Parts/Accessories Rental Car
Se Habla Espanol Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 17 verified reviews

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Martin's Auto Repair
Verified Customer
March 05, 2013

Martins always goes above and beyond. I can always count on accurate estimates, reliable timelines for repair, reasonable cost, and a ride home while I wait for my car to be repaired. These guys deserve five stars

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Martin's Auto Repair
Verified Customer
March 27, 2013

They are very nice people. They have a fair price. They just don't always get it done right the first time.

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Martin's Auto Repair
Verified Customer
March 26, 2013

Martins is very honest and the quality in the work they perform on your vehicle is amzaing . I would gladdley return for future services.

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Martin's Auto Repair
Verified Customer
March 22, 2013

They seemed nice, and friendly, and they gave me a ride to and from my house. That was nice.

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Martin's Auto Repair
Verified Customer
March 15, 2013

Martin's Auto has been extremely helpful. They are honest. I have no problems with the service they have given me.

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Martin's Auto Repair
Verified Customer
March 11, 2013

I'm just very satisfied with their service, and always will be. They've always treated me very good as far as their customer relations. They tell me what needs to be done, and they take care of it.

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Martin's Auto Repair
Verified Customer
March 09, 2013

Quality work at honest prices.

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Martin's Auto Repair
Verified Customer
March 08, 2013

We have been taking our vehicles to Martin's for eight years and haven't had anything but excellent service and results. They are fair, friendly, and our cars are always repaired correctly. You can trust Martin's.

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Martin's Auto Repair
Verified Customer
February 26, 2013

Excellent service and customer service. Very happy to find a trust worthy, service oriented, family auto repair shop!

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Martin's Auto Repair
Verified Customer
February 16, 2013

Martin's Auto Repair is a great family owned business they are extremely helpful and friendly I heard about the auto shop from a colleague of the family.

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Martin's Auto Repair
Verified Customer
February 12, 2013

Service was great!

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Martin's Auto Repair
Verified Customer
February 11, 2013

If you're not working with Martin's, you should be

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Martin's Auto Repair
Verified Customer
February 02, 2013

The shop that get it done,no time playing

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Martin's Auto Repair
Verified Customer
January 29, 2013

Excellent overall service!

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Martin's Auto Repair
Verified Customer
January 29, 2013

Fair and doesn't try to oversell

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Martin's Auto Repair
Verified Customer
January 26, 2013

Dave is a great guy and extremely trustworthy. Won't take my truck anywhere else for repairs.

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Martin's Auto Repair
Verified Customer
January 22, 2013

I would recommend Martin's to anyone and everyone!

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Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(602) 459-9638

Auto Repair Experience

  1. Dave Martin, Owner
  2. Established 1971
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 59 Years of Car Repair Experience